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“Disappointing expected better accommodation”

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Resorts World Sentosa - Festive Hotel
Ranked #10 of 13 Hotels in Sentosa Island
Perth, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Disappointing expected better accommodation”
Reviewed 26 November 2013

First time staying in this hotel. Was disappointed with room as room had musky smell. Perhaps we were just unlucky with the room we were allocated as we requested for 2 double beds as we were 2 adults and a child. Free wifi would have been a plus. Location was good easy access and close to eateries and universal studios. Staff was helpful and service at reception was good. Unfortunately we were not impressed with this hotel.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sheila w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (401)
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English first
Perth
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 25 November 2013

Booked two rooms at this hotel one for my family travelling from Australia and one for my wife's parents travelling from the UK.
I was a little bit reticent booking this hotel as it has had quite a few negative reviews lately on tripadvisor. I need not have worried.

We arrived at Changhi Airport early in the morning. So had breakfast there before getting a taxi to Sentosa. Arrived at the hotel about half eight, understandably rooms not ready. We left our bags and had a walk around Sentosa, went back to the hotel around half ten and our room was ready.

We stated on our booking that we would like connecting rooms if possible. The girl on the front desk told us that there were only a few connecting rooms of our room type in the hotel. So she upgrade us to the family rooms with balcony. A pleasant surprise.
The room was spacious the view from the balcony was of the canopies of rw sentosa and PSA container port but it was hand having the larger room and balcony to hang clothes. The family rooms have a bunk style bed for kids that fascinated our two year old he loved climbing up into it. We didn't let him sleep in it being so high so we used the sofa bed for him.

We picked up my in laws from the airport late afternoon, no problems getting into their room as it was about 5pm when we checked them in.

Having connecting rooms was ideal as it let our little one roam between rooms.

We didn't have a breakfast package but found it strange that guests had to use the hard rock or hotel Michaels restaurants for breakfast as the restaurant at the Festive always seemed empty.
The pool was fine but not a match for the hard rocks which guests are allowed to use.

The hard rock pool seemed more suited to the festive, being a family hotel

We would definetly stay here again as the sofa bed is ideal when travelling with a small child.
Not sure why this Hotel has been getting such a bad rap. We heard no construction noise during our stay.
Maybe the hotel has been taking peoples criticisms on board.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank smudger1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 6 December 2013
Dear smudger1972,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 November 2013 via mobile

I have just returned from a 5 night stay at the Festive Hotel with my husband my almost 5 year old and my 2 1/2 year old. The hotel experience was fantastic! As soon ad we arrived the bell boy took our bags to the room. Check in was quick and we were allocated a room on the 5th floor overlooking the pool. The room was quiet and when the verandah doors were closed the noise from the pool was blocked out enabling my children to have a day sleep. The room itself was large enough to comfortably accommodate a family of four. The bathroom was spacious with all the basic amenities including toothbrush and toothpaste (although only shampoo and no conditioner). The staff were attentive and service was impeccable! A special shout out to Lina at the front desk who assisted us greatly with all our needs. The location was brilliant with easy access to all Sentosa has to offer. The hotel provided us with a pass enabling us to travel all around the island on the monorail for free.
We did not try the buffet breakfast as there are many eating options within close walking distance.
My children loved the pools at Festive and it was great to have use of the Hard Rock pool as well which was larger if that is your preference. The gym was very basic and located at Hard Rock.
All in all this hotel was good value for money and I highly recommend it especially for families as it is not easy to find a hotel in Singapore to accommodate a family of four or more. Don't hesitate in booking or be deterred by negative reviews. This hotel was great!

Stayed November 2013
Helpful?
Thank AussiegirlSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colombo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 November 2013 via mobile

The rooms have just been refurbished and are cleverly designed to feel very spacious and comfortable. The location is excellent as well. But the best thing about the hotel was its staff. There was a small incident about my booking, actually a mistake on my part but the whole issue was handled both speedily and courteously by Mr. Alex and Mr. Bryan of the Front Office despite their being extremely busy. I found that all the staff go the extra mile for you with a great big smile and that is what makes it truly special!

Stayed November 2013
Helpful?
1 Thank P W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
Reviewed 19 November 2013

Actually I have been in this hotel a few times, staycation for the kids as the rooms have their favourite loft bed. Have been here a couple of times since opening and was quite enoyable

But recently went to stay with courtesy of a friend and had a bad experience.

Firstly, was allocated a room on the ground floor and decided to wait for a slightly higher floor with non-smoking rooms. Waited for 2 hours for housekeeping before finally getting a room with the help of the manager and the front desk lady .

Was happy and checked in the rooms. End up when we went in the room, it stinks with a very strong stench resembling Athlete's foot. Going to faint and we thought the smell will go off.

Lied down on the bed and realized that the strong stench was on the pillow. And we called the housekeeping and they offered to change the one pillow which had stench. Then we went to take the additional pillow from the cupboard. Greeted by the same stench when we opened it and this pillow stinks too. We call up and they volunteered to change all pillows and sprayed perfume on the carpet in the room.

Next day, we went out in the morning and came back late afternoon and the door ledge was missing. End up on the floor near the bed.

Room Tip: be sure to request for a high floor and non-smoking room. but to check if they are doing renovation
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Celine1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 17 November 2013

Booked a 1N staycation package via rws website n chose festive hotel with tickets to universal studios. Check in was a breeze and was given a room at level 6. It was a deluxe family king that had a king bed with a sofa bed and a loft bed for the kids. So its a great arrangement if you are traveling with kids. The bed arrangements could accommodate 2 adults and 3kids. One of our two kids opted to sleep on the sofa bed while the 5yo shared the king bed with us. They didn't feel comfortable in the loft bed.

The room had all the basic amenities but rather dim lighting. The king bed was too soft for my liking and the edges of the bed were sinking. Bathroom had a bathtub which was pretty high and we had to use the step stool provided to get into the tub. Quite a nightmare getting the kids in and out as there's a great risk of slipping. Unfortunately our shower head was also faulty, not giving a good water pressure so it was frustrating taking a shower with the dribbles of water. I didn't bother asking for a change as it was only a night's stay.

I was expecting a more luxurious feel to the hotel which it didn't give but this is subjective. However, it does serve its main purpose of being a family hotel with its bed arrangements.

Our package included breakfast at universal studios (USS) for 2 adults so we only had to pay for the kids at a discounted price of sgd11 per kid. With the breakfast at USS, we could also enter the park early. We also had sgd5 retail voucher for use at USS and upon check in, we noticed that the vouchers were backdated. We alerted the hotel reception but they assured us that it was OK. We had 3 rooms with our in laws so had a total of 3 tickets. And I had to explain thrice at each purchase at the USS as they also initially didn't want to accept the backdated vouchers. Credit to USS for the staff as all accepted the vouchers upon my explanation and they will take it up with the hotel.

If you're driving in, park at the west wing carpark. Short walk to the hotel through the conference ballrooms.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cml77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 November 2013

Had mixed feelings about staying in this hotel after reading the many reviews. But it turns out that the stay is wonderful with clean spacious room and friendly attentive front desk and pool side staff. We booked a family room which comes with a king bed, sofa bed and bunk bed. Very spacious! Check in and check out is a breeze. Recommend for family getaway ... The hotel offers free sentosa express tickets for 3 days. So getting in and out of the island is a breeze other than relying on the hotel shuttle.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynn0625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Resorts World Sentosa - Festive Hotel

Property: Resorts World Sentosa - Festive Hotel
Address: 8 Sentosa Gateway Resorts World Sentosa, Sentosa Island 098269, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 Hotels in Sentosa Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Resorts World Sentosa - Festive Hotel 5*
Number of rooms: 447
Official Description (provided by the hotel):
Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more   less 
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