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“Super Expensive but that is Sentosa in General”

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Resorts World Sentosa - Festive Hotel
Ranked #9 of 13 Hotels in Sentosa Island
Reviewed 28 January 2014

We stayed here for 8 nights in October 2013 with 2 children aged 8 and 11. Very very small family rooms. They had to take it in turns to sleep on the special 'bunk bed' with the other child sleeping on the floor on a fold out matress. In turn this took up any kind of real estate to walk, move or have luggage.

Overall staff friendly. Wi-Fi RIDICULOUS PRICES $5 per 15 minutes for one device. no free wi-fi anywhere on sentosa.

Great location to walk to Universal studios, that being the biggest highlight. No cooking facilities, food so expensice on sentosa and no shopping centre so a couple of nights bough cups of noodles from the 7-Eleven and used the kettle for boiled water, had to but our own forks even other wise for a family of four eating modestly can still be $40 per meal so $120 per day for meals for 4.

The lady at the pool with the towels was also lovely.

  • Stayed: October 2013, travelled with family
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1  Thank Melissa O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 29 January 2014

Dear Melissa O

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Manager
Festive Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 28 January 2014

Liked the space, the room theme, all was ok. The only problem we had was the balcony door. It's too bulky and heavy to push. The locking mechanism was just troublesome. You cant just lock one side of the door without unlocking the other if you intend to close or push them quietly.

  • Stayed: January 2014, travelled with family
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1  Thank scudshot08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 29 January 2014

Dear Scudshot 08,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Manager
Festive Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2014

After being working so long and finally got a short break and move in to this RWS Santosa Festive hotel Singapore. The hotel staff are friendly and helpful here to assist what ever you needs. I like most is the rooms are really clean and tidy. When you first step into the rooms you can even smell nice fragrance and can make you relaxing unlike others hotel. The rooms here all come with sofa bed which if you happen to come in a group of 4pax or a family of 5, need not worries of "where to sleep" they have what you need in a room. Rooms services staff are helpful and they react very fast when you ask for services. I like here because here is really a good place for a short weekend or a short break. Here we have all kind of adventure activities like Universal Studios, World Largest Sea Aquarium and Water park with only walking distance, you can also take the monorail near hotel to the other side of this adventure island like Siloso beach to enjoy a beach party and sky diving. If you people really wanted to have a break do consider this "good place, good hotel and good services". Enjoy your holiday and have a nice weekend.

  • Stayed: January 2014, travelled with friends
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1  Thank jason_foo29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 29 January 2014

Dear Jason_foo29,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Manager
Festive Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2014

This is our second visit to Singapore. Since the first time we had stayed around Orchard Road, we opted to cut the commute and make the most of what Sentosa Island had to offer! Travelling with a 22 month old and a preteen, we had put in 2 requests which strangely got overlooked! So there we were left in a lobby with 'no seating' to sort out our wait period. Frustrating start to our much awaited Singapore holiday but luckily everything got sorted out. Thankfully, we never needed to face the front desk again till the last day where we returned the room keys and never looked back. Our room was on the 7th floor which looked pretty recently refurbished. Spacious, clean corridor lead to a spacious, clean room! The sight of the new room, the big clean toilet and shower, the view from our room lifted our initially dampened spirits. Our stay was great thereafter!! Festive gets full marks for location as our main purpose was for our children to enjoy what they loved most. We were out till late nights, woke up late and got busy throughout the day around the island. We got to avoid the city and its traffic. Will recommend to family and friends but will wish them luck getting a new room. Will advice the front desk to stick to what they promise and not push blames on others!

  • Stayed: January 2014, travelled with family
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Thank Florence Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 28 January 2014

Dear Florence Y,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with Festive Hotel.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely
Duty Manager-Festive Hotel

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Reviewed 27 January 2014

The hotel has very nice design, but the finishing quality is not that good. The location is superb if you want to spend your vacation in the Sentosa. You can take Sentosa express monorail to go to the Vivo mall which Harbour station is located, just don't forget to ask for free monorail pass in the front desk. The pool is very nice, but if you bring kids, the Hard Rock hotel's pool is much better, by the way, hotel guests can use either one. The staff's service is standard, nothing impressive. The hotel cleanliness is average, need to be improved. This my second time to stay here and their spacious balcony still do not have chairs, very ridiculous. If you are a family with kids or teenagers, this is the right hotel for you. The family room can accommodate you all because they have bunk bed which kids love it and a sofa that can be reversed into bed.

  • Stayed: February 2013, travelled with family
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Thank ytktdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 28 January 2014

Greetings from Resorts World Sentosa – Festive Hotel!

Dear Ytktdy,

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely
Duty Manager-Festive Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2014

Average rooms - no wardrobe, iron, limited coffee/tea facilities. Windows do not open so if you don't have a balcony there is no fresh air. Smoking allowed in some rooms therefore I constantly could smell cigarette smoke. What I found disturbing was that even though the hotel room had been paid in advance, the hotel took $100 a day off the credit card for incidentals!!! It was refunded after the holiday - but an extra $1500 on the credit card is not acceptable. I would not stay here again. Room service is extortionate - $47 for a burger and chips!!!!

  • Stayed: January 2014, travelled with family
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1  Thank Babycatcher2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 27 January 2014

Dear babycatcher 2013

Thank you for taking the time to share your feedback and we regret to learn about your experience during your recent stay with us at Festive Hotel.

We have dropped you a private message and would like to obtain more details about your stay in order to address these issues.

Thank you once again for your review and we look forward to hearing from you soon

Manager
Festive Hotel

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Reviewed 25 January 2014

The main reason for the trip was as a reward for my sister's kids who had done well in school. We were a group of 4 adults and three children between the ages of 11 and 2. We chose Festive for its proximity to Universal Studios and other Sentosa features as well as the package offered online that included the room and attraction passes. It's convenient since it was fairly easy to run back to the hotel should there be a need to. Breakfast wasn't included in the package but since the younger kids didn't really fill up at breakfast, we were ok with the restaurants nearby. The 2 adjoining rooms each had a queen bed, a loft bed, and a sofa bed so we all slept comfortably. Its about what you would expect of a Resorts World Hotel and from that price range. There's a fairly large veranda in each room but there are no seats on it so you just stand there and look at Universal Studios (the view from our rooms). Lines at check-in and check-out are horrendous. I was lucky to have arrived a tiny bit before the crush and had a room that was already available.

If you are single or are not travelling with children, don't stay here. There are small children everywhere. Everywhere.

If you only plan to spend 1 day on Sentosa/Universal Studios and plan to go around other parts of SIngapore the rest of your stay, don't stay here either.

Room Tip: Specify room near the lifts if you don't want to walk too much (our room was on the far, FAR end...
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  • Stayed: March 2013, travelled with family
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3  Thank jaymiedivine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 26 January 2014

Dear Jaymiedivine,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Festve Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Resorts World Sentosa - Festive Hotel

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 13 Hotels in Sentosa Island
Price Range: £139 - £369 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Festive Hotel 5*
Number of rooms: 447
Official Description (provided by the hotel):
Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more   less 
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