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“Average”

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Resorts World Sentosa - Festive Hotel
Ranked #9 of 13 Hotels in Sentosa Island
Reviewed 5 February 2014

I stayed one night at the hotel in a family room. I do not recommend the loft bed for small children as the beds are very high and the ladder is steep. The service and amenities of the hotel are average. The hotel is part of Resort World and hence traveling around the island is convenient ( Sentosa isn't big to start with) . I can't say much more of the hotel as the stay is pretty forgettable.

  • Stayed: January 2014, travelled with family
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1  Thank jt089089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 10 February 2014

Dear Jt089089,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor.
We certainly hope to welcome you back to the Festive Hotel again in the near future.

Manager
Festive Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,067 - 1,073 of 1,985 reviews

Reviewed 4 February 2014

We have just returned from a very pleasant stay at the Festive Hotel. We stayed for 7 nights in a Deluxe Family King Room and it perfectly accommodated 2 adults and 2 children. The kids loved the loft bed. We had no issues with cleanliness of the rooms and we are pretty fussy. Our room was cleaned before 10am every day and we were given plenty of clean towels and bottled water. We had requested a non smoking, pool view room which is exactly what we got. We also requested a late check out on our last day which the check in staff were happy to provide. The hotel is in a great location for all of the attractions on Sentosa and the free monorail passes were a great bonus. I would have no hesitation in recommending this hotel to family/friends and clients. A great option if you are a family with young children.

  • Stayed: January 2014, travelled with family
    • Value
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3  Thank 819Perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 6 February 2014

Dear 819Perth,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Manager
Festive Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2014 via mobile

I have wanted to leave the rating as 'unrated' for now till my stay is over but unable to. As such, have left it as average for now.

I have booked a room with Festive hotel during the month of Feb and would like to get in touch with Mr Chow to make some arrangement. Kindly contact me.

Thank you.

Stayed: February 2014
1  Thank travel_loving_it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 10 February 2014

Dear Mr. Chin,

Thank you for taking the time to share your feedback. We have dropped you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrence.

Thank you once again for your review and we look forward to hearing from you soon.

Manager
Festive Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2014 via mobile

Checked in with the family for the weekend and it was a pleasant experience overall.

Service was good and the staff generally warm.

Room was large and spacious and is great for the family.

Location was near attractions at Resorts World including the casino, universal studios, good court and more.

Having tried Michael Hotel, this is better suited for the family.

Stayed: February 2014
1  Thank bryan288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 3 February 2014

Dear bryan288,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that you have a memorable experience with us.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2014

Just tried to book a DELUXE FAMILY KING room for my family of 5 (2 adults and 3 children) We were advised on booking..that the hotel will take no responsibility for the 5yr old, and that our $4,500 booking will be at the discretion of the check in person as to whether our third child (5yr old) could stay in the room, upon check-in in September 2014! So our pre-paid fate would lay in the hands of someone at check-in.. I would only hope they woke up on the right side of the bed the day we checked in!!
The DELUXE FAMILY KING room boasts a king bed, loft bunk AND a fold out sofa bed! enough room to sleep 2 adults and 3 children!
You just lost a customer FESTIVE! Will never try and stay here again.. you passed up a $4,500 booking because WHY?? Just keep in mind FAMILIES, you must only have 2 children or less to stay here! Terrible, Terrible customer service!!
I am happy to let you know FESTIVE, that we just locked in a $5,300 booking elsewhere!!

  • Stayed: January 2014, travelled with family
    • Service
4  Thank Rennie5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 1 February 2014

Dear Rennie5 ,

Thank you for taking the time to share your feedback and we regret to learn about some of the challenges experienced during your recent reservation with us.

We have dropped you a private message and would like to obtain more details in order to address these issues directly and prevent future recurrence.

Thank you once again for your review and we look forward to hearing from you soon.

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Reviewed 30 January 2014

during a planned short family outing last week, my brother booked for my family a thre e days stay in festive family hotel in sentosa island off singapore.when we arrived at the hotel lobby ,we were pleasantly greeted and were promptly chcked in .once in the room my kids were delighted to see bunker-like bed.they just ran uo and down the bed the whole afternoon.the hotel was easily accessed to universal studio and a number of eateries.we enjoyed the whole trip throughout.

Room Tip: ask for a family room
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  • Stayed: January 2014, travelled with family
    • Value
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1  Thank Lim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 31 January 2014

Dear Lim S,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Manager
Festive Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2014

Stayed here for 4 nights in January 2014 with my husband and 4 children. I had read a few recent negative reviews on Tripadvisor but was pleasantly surprised when we arrived.

We stayed in interconnecting deluxe family rooms. Rooms were clean and tidy, Housekeeping were great.Beds were comfortable and the children liked the bunk beds in each room.
The hotel was clean and tidy.Simple cafe at the bottom called Asian Deli. Large pool located on the 3rd floor.Staff were always friendly and helpful.

PROS
Clean
Easy access to Festive Walk and Universal Studios
Good for families

CONS
Had to go through the Festive Walk arcade of overpriced luxury good stores in order to get to Festive Walk and other island activities. Kind felt a bit out of place walking through. Eventually found a short cut around the back of the hotel to avoid it.
Breakfast buffet was for either Hard Rock Hotel or Hotel Michael. .
Wifi was expensive but am sure that this common everywhere!

Overall a nice family hotel and would stay there again. Would suggest the breakfast at Hotel Michael as it isn't as busy as Hard Rock and food was a little nicer.

Room Tip: Make sure that you reconfirm emphatically with your travel agent and then when you arrive if you req...
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  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MrsMiggans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 31 January 2014

Dear Mrs Miggans,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Manager
Festive Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Resorts World Sentosa - Festive Hotel

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 13 Hotels in Sentosa Island
Price Range: £140 - £369 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Festive Hotel 5*
Number of rooms: 447
Official Description (provided by the hotel):
Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more   less 
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