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“Dissappointed with Stay”

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Resorts World Sentosa - Festive Hotel
Ranked #10 of 13 Hotels in Sentosa Island
Singapore, Singapore
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Dissappointed with Stay”
Reviewed 14 May 2014

Stayed with Wife and mom in law for Mothers day. Was dissapointed with stay.
Being an IR part of RWS you would expect premiumness but unfortunately even the lobby was very ordinary. No Bell boy to tug luggage.
The room from lift lobby was a long almost 10 mins walk. No decent restaurant. Buffet breakfast has to be either at Hard Rock or Micheal.
Room is dingy, has big balcony but not patio furniture or even a chair to sit. Bathroom was clean but didnt look fresh with paint become dull in certain places.

Not the type of celebration i wanted.

Room Tip: Good Pool. Get a pool view the only good view available.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Soumik21581
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 14 May 2014
Dear Soumik21581,

Thank you for taking the time to share your feedback and we regret to learn about some of the challenges experienced during your recent stay with us at Festive Hotel.

We have dropped you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrence.

Thank you once again for your review and we look forward to hearing from you soon.

Yours Sincerely,

The Manager
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
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English first
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 May 2014

I brought family for brief holiday. It is supposed to be a family friendly hotel and resort.
Since I had many comments, I am lazy to write in long paragraph. I just share in point form. They are mixed complimentary and critics. Hope you have second opinion by reading my comments.

1. Hospitality shows during check in and bell boy sending the luggage is polite and briefed us what the hotel room facility has. I asked for room with bath tub, the reception was good enough to find us one.

2. Upon entering the room, we found the bath room not really clean. There were some dust on the bathtub.

3. Housekeeping only clean toilets, clean and tuck bed and clean the floor. The tables were left untouched. We have some personal items on top of the tables, but cant the housekeeper find his way to wipe and clean some of the spaces.

3. The door to the balcony cannot be locked. One of the handle is broken. Try to complaint but at no available.

4. Phone "front desk" (from inhouse phone) never answered. I need to dial the operator to get to front desk. Even the operator is hard to reach. I need to dial a few times.

5. Upon check out the bell boy cynically asking for tip. I normally did give generous tip, after you finish your job, but not this way - by asking for it, before finish helping me loading my family luggage to taxi boot. Upon shutting the taxi door the bell boy walk away murmuring complaint about me not giving tip. Not professional at all!

May be this only happen to me, however the hotel management should take my points to improve.

Room Tip: Ask for room nearby lifts. Else you need to walk long way to your room and back.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrHanns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 14 May 2014
Dear Mr Hanns,

Thank you for taking the time to share your feedback and we regret to learn about some of the challenges experienced during your recent stay with us at Festive Hotel.

We have dropped you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrence.

Thank you once again for your review and we look forward to hearing from you soon.

Yours Sincerely,

The Manager
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Sentosa Island hotels

Singapore, Singapore
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 May 2014

Stayed to celebrate Mother's Day with my wife and our daughter. The staff there were great, rooms are not perfect, but it is better than what I expected for what I paid for. Great food is everywhere and great leisure attractions around.

A few setbacks, which are the lack of parking signage to Festive Hotel and 1X complimentary parking is inadequate for a family hotel.

Enjoyed staying there with my family and this hotel suits our needs very well.

Room Tip: Park at West Carpark and walk to Festive Hotel from Hard Rock Hotel Lobby. It will be a longer walk...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Delvin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 14 May 2014
Dear delvintjw ,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely,

The Manager
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 May 2014

Our family of four stayed in the deluxe family room in mid April 2014 and I'm not sure where the 'deluxe' comes into it. The fold out sofa smelled mouldy, obviously from people sitting on it with wet bathers. The shower drain absolutely stunk. The bathroom had thick grime around the basin and in general the room was dusty. We had to constantly ask for extra towels as they only supplied us with 2 daily. The supplied drinking cups were old plastic mugs which looked old and dirty. We were only ever supplied with 2 bottles of water daily. To top it off, on the first night we were there, the loft bed was full of the hair of the previous person sleeping in it!! The sheets obviously hadn't been changed. The room was gloomy and smelled musty because the fridge was defrosting and water was running onto the carpet. There was very limited space, and for a family of four, it was a nightmare. We would never stay here again and wouldn't recommend to anyone. The only plus about this place was its close proximity to everything.
One more thing - the girl constantly ringing the bell in the foyer for her ice cream stand was very annoying!

  • Stayed April 2014, travelled with family
    • Location
    • Cleanliness
Helpful?
1 Thank Leonie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 13 May 2014
Dear Leonie D,

Thank you for taking the time to share your feedback and we regret to learn about some of the challenges experienced during your recent stay with us at Festive Hotel.

We have dropped you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrence.

Thank you once again for your review and we look forward to hearing from you soon.

Yours Sincerely,

The Manager
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Navi Mumbai, India
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 13 May 2014

Excellent interiors.new property. check in and check out were extremely smooth.located next to the casino.close to universal studio adventure cove and the aquarium.all are walking distance.breakfast spread is good.

Room Tip: ask for pool facing rooms on higher floors. balcony is bigger.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rockyold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 13 May 2014
Dear Rockyold,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely,

The Manager
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong kong
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 May 2014

As it's a family hotel so I have not expected much. But I am horried to find hole in the bedding sheet, and heavy dust on the phone, the bed desk and the curtain which I have to clean them myself. Also the sheets were not tucked in to the bed which I think it's quite sloppy.

The hardware of the the hotel is good. Good location, room size is value for money. Out of the 4 hotels of the Resort World, it's the best location. Walkting distance to the Hardrock hotel pool which is a key for my 5-year old.

I believe it's the software that got me disappointed. I hope they can hire more staff or more professional staff so rooms can be cleaned properly. Afterall, we are talking we have kids staying...

Room Tip: Choose a room higher on the floor so you can overseeing the cable cars and the City
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fiona Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 13 May 2014
Dear Fiona Y,

Thank you for taking the time to share your feedback and we regret to learn about some of the challenges experienced during your recent stay with us at Festive Hotel.

We have dropped you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrence.

Thank you once again for your review and we look forward to hearing from you soon.

Yours Sincerely,
The Manager, Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
85 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 12 May 2014 via mobile

Came into Festive Hotel for a staycation with my family. For those who are driving, it is more convenient to park at the Convention Centre.

Checking in and out of the hotel was good and quick at the rather small but efficient lobby. The hotel does not serve breakfast and patrons will have to get their morning fix at either of two other nearby hotels. There is a café at the lobby that can serve up a simple menu though.

Room was nicely designed with bold color combination and has a small balcony for drying of clothes or simply to admire the nice and relaxing view of the surroundings. The TV has some good choice of programs albeit the seemingly unresponsive remote control.

However, it would seem that somehow the air-conditioning of the room was not really felt unless the temperatures were down low. You could also hear the sounds of cars on the roads in front of the hotel and of the corridors.

Overall the stay here was alright and pleasant enough, but it would really be the family room capacity that would bring me back here.

Stayed May 2014, travelled with family
Helpful?
2 Thank BenTan21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 13 May 2014
Dear Mr. Ben Tan 21,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely,

The Manager,
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Resorts World Sentosa - Festive Hotel

Property: Resorts World Sentosa - Festive Hotel
Address: 8 Sentosa Gateway Resorts World Sentosa, Sentosa Island 098269, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 Hotels in Sentosa Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Resorts World Sentosa - Festive Hotel 5*
Number of rooms: 447
Official Description (provided by the hotel):
Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more   less 
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