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“Clean and nice family hotel ”

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Resorts World Sentosa - Festive Hotel
Ranked #10 of 13 Hotels in Sentosa Island
Singapore, Singapore
Level Contributor
94 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Clean and nice family hotel ”
Reviewed 9 June 2014 via mobile

This is the first time staying in the Festive Hotel. Great location near Universal Studio, Casino and many restaurant.
The hotel is clean and nice, family friendly. My children likes the bunk bed but is too small for two kids.
The swimming pool is clean and not as crowded as the pool in Hard Rock Hotel.
However, the hotel is quite pricey.

Stayed June 2014
Helpful?
Thank ssmng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 10 June 2014
Dear Ssmng,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely
The Manager, Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,845 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (402)
Date | Rating
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English first
Pune, India
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 June 2014

We are a family of four (with two boys). We loved the hotel, except that there were no places nearby where we could get Vegetarian food (with no meat).

The proximity to Univeral Studios, Adventure Cove Waterpark and Sea World make it a must stay for the days that you plan to visit these places.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank maakhansingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 9 June 2014
Dear Maakhansingh,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely
The Manager, Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 June 2014

We have been staying in this hotel twice. It was blessed we got upgraded to suite room last year during my daughter birthday. The suite room is huge, spacious and very clean. We totally loved this room so much. Therefore, we came back here for our staycation...Unfortunately, the suite room has renovated and converted into deluxe room. So we booked deluxe family room (apparently it's the biggest room in Festive Hotel now according the receptionist).

I don't really like the room, but my children like the bunk-bed. The king size mattress is also good.

We excluded the breakfast this round as we have very bad experience during our stay last year.....it was our very first time we have to Q for our breakfast and it was veryyyy long, it took about half an hour. Although it was not during peak season (mid of July 2013)...many were tourists from China or Hongkong. The spread of breakfast is pretty good. As we don't eat so much, so we would rather buy our breakfast outside the hotel (pay about SGD 19 per person for breakfast, i think it's not worth it). Within 5mins walk, you can enjoy Toast Box, Starbucks, MacDonalds, etc.

Swimming pool is good, it's not crowded. But we prefer swimming pool at Hardrock hotel...it's sand man-made swimming pool, it's a hit for both my children!

No Gym at Festive, but can use gym at Hardrock hotel.

As it's in Resort World Sentosa, you can easily visit Universal Studio, SEA Aquarium and Adventure Cove. The hotel also provided free monorail which you can go to Sentosa Island and Vivocity too. if you drive, you can ask free parking at conceirge.

Overall, we have had fun staying at Resort World Sentosa....since no more suite room at Festive, so we will try other hotels in RWS next time. Enjoy!!

Room Tip: Rooms overview the swimming pool much better....
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LiliChng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 9 June 2014
Dear LiliChng,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely
The Manager, Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Udaipur, India
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 6 June 2014

The rooms on 2nd floor have bunk beds for kids in every room. The decor of the room is stylish. Pool of the hotel is good for kids and family.we had our breakfast at merlin hotel ....It was good too. Staying in this hotel gives you easy access to dentist world especially good if kids are there.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shikhapod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 9 June 2014
Dear shikhapod,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely
The Manager, Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuching, Malaysia
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 June 2014

stay in festive hotel on 30/5 for 2 nights. my girl love the bulk bed. i travel with 3 kids n room is just nice for all of us. one thing i dont like is the king matress too soft n make me back pain. air cond good, breakfast excellent (our breakfast at hotel michael). my room hv a big balcony overlook the swimming pool. overall is excellent.

Room Tip: family deluxe with 1 bulkbed, 1 king bed & 1 sofa bed
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank phineyeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 7 June 2014
Dear phineyeo,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely
The Manager, Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 4 June 2014

Right after my final exams, i was surprised when my partner booked a 3D2N staycation in Festive Hotel as a reward for finishing my Exams.

Right from the Sentosa Express monorail station in VIVO city, we were given free train passes as we are staying in the hotel. We alighted at Waterfront Station and found our way to Festive Hotel Lobby. It wasn't an easy find as there were a few signage and some were misleading as there was a upgrading/construction nearby.

I was surprised at the brightly coloured themed lobby. Our check-in were delayed as the room wasn't available (we requested for a high floor). After checking in (room 813), we were surprised at the size of the room and a huge balcony with a beautiful view of the mainland Singapore. The room was impeccably clean. We were told later by one of the senior chamber maids, that the level we stayed on (level 8), went through a renovation to convert it from suites to a smaller room, thus, everything was 'newer'.

In the evening, we went back to the counter at the lobby in regards to booking tickets to some of the attractions in Sentosa. We were told earlier that we could get a discount (as hotel guest) to all the attraction. But to our dismay, the gentleman at the counter said that there were no such discount. Miscommunication among staff? so we decided to forgo visiting the attractions as we had visited most of it previously.

Hotel amenities such as pool and gym were shared within the surrounding hotels. So as a Festive Hotel Guest, i could use Hard Rock Cafe hotel's Gym and pool!!!

We had no major issues with the stay cation except for the miscom between the staff AND the tidbit vending machine near to the elevator at level 8 was not working! lol.

Overall it was a pleasant stay!

Room Tip: ask for a high floor that is facing singapore mainland!!
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JohanEzran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 7 June 2014
Dear JohanEzran,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

We noted that there are some areas that have not met your expectations or have made your stay dissatisfying. Definitely, this is not the experiences which we expect any guest from Resorts World Sentosa to bring away with them after their vacation with us.

Thank you for your valued support and we look forward to hosting your next stay at Resorts World Sentosa – Festive Hotel again.

Yours sincerely,
The Manager, Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 June 2014

Firstly, as per earlier comments by another member, at the West Carpark, there's no direction for parking for guests of Festive Hotel, only Hard Rock & Convention Centre is mentioned. This must be added in.

Check in was relatively smooth, however, they wanted to charge us $70 for sofa bed usage. This was unexpected and something I do not accept as I had booked the family room.The $70 charge stated on the hotel policy was for extra bed which for the hotel industry, means a pull out bed, taken from storage & brought into the room. Eventually check in staff said this will be waived & they will sent someone to set up the sofa bed BUT noone ever came. In the end we set it up ourselves.

When we entered the room, only 2 towels were torn. Out of these 2 towels, one was badly torn, a big hole right in the middle of the towel. Whose fault is this? I cannot blame the person who put the towel in the room as these towels were prefolded so he/she would not have known. Anyway, i called housekeeping, 1stly to ask for 3 extra towels, the reply we got was, we can only give 2. Again, this was not acceptable. A family room is booked and you can only get 2 towels??? When we said that we have 3 kids, the person on the phone said he will check. We waited for a long time for the towels to arrive, when I called back, they said they were busy (note that this was already 6.30pm, way past check in / check out time) and at the same time I told them about the torn towel. No effort was made to replace the torn towel. I was already frustrated with the waiting so we just made do with the torn towel.

On the plus point, they had little yellow bags for the kids, which included towel, toothbrush & a stressball. Nice touches there.

Room Tip: Room facing the pool was noisy but as we had small kids, we were cool about the screams from the poo...
See more room tips
  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank deminet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 5 June 2014
Dear Deminet,

Thank you for choosing to stay at Festive Hotel and for taking the time to provide feedback about your recent stay. We regret to learn that the level of service you received during your stay did not live up to your expectations or the high standards we strive to achieve on a daily basis. We hope that you would give us the opportunity to address your concerns, and invite you to contact us directly at festivehotel.dm@rwsentosa.com

Nonetheless, we do hope that you were still able to enjoy your visit to Resorts World Sentosa Singapore and that we would have the opportunity to welcome you back to Festive Hotel in the near future.

Thank you for your feedback. Your comments are very important to us.

Yours sincerely,

The Manager
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Resorts World Sentosa - Festive Hotel

Property: Resorts World Sentosa - Festive Hotel
Address: 8 Sentosa Gateway Resorts World Sentosa, Sentosa Island 098269, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 Hotels in Sentosa Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Resorts World Sentosa - Festive Hotel 5*
Number of rooms: 447
Official Description (provided by the hotel):
Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more   less 
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