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Resorts World Sentosa - Festive Hotel
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Reviews (2,106)
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1,028 - 1,033 of 2,106 reviews
Reviewed 28 July 2014

We stayed here with 3 kids all aged under 6 years, mainly because the Family Loft room could accommodate the whole family in one room.

The room itself was fine and the combination of bedding worked for us. So did the slight separation between the kids quarters and the parents quarters.

The hotel was fine. Definitely not 5 star but a good family hotel (albeit it at Resort World prices). The staff were cheerful and helpful. They especially went out of their way to look after the kids.

Sharing the facilities of all Resort World hotels worked well with a magnificent swimming pool at Hard Rock and variety in dining spaces for breakfast amongst the various hotels. We ended up preferring the Hotel Michel for breakfast mainly because it was quieter and the staff were superb.

You cannot fault the location for acces to all that Sentosa and RW have to offer and the free monorail passes made access to the mainland of Singapore very easy, and a bit of an adventure for the children.

The biggest downside was the lack of free wifi which in today's world has become almost mandatory for hotels of any standard. Also, the room rates are not cheap for what essentially is a 4-star property and it makes you angry when you find out the sort of heavy discounts they offer guests who are casino patrons.

Stayed: December 2013, travelled with family
1  Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 29 July 2014

Dear Peter K ,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely,

The Manager,
Festive Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

Very, very disappointed by the hotel! Booked and paid for a family of 4 and got bedding for 3 people with half a lounge that was rock hard which they call their family loft rooms! When phoned housekeeping to see when they were going to make up the bed, they tried charging us an extra $25 per night! They then delivered the linen and we made up the bed (no doona). We called daily to ask for towels, mugs and glasses for 4 people and after the 4th night we finally got them! I also asked for 2 wine glasses as none were provided and they said it was a $10 charge, I said forget it!! Wi-fi was ridiculously expensive! We had no room to move around and nowhere to put luggage for 4 people, along with minimal any hanging space! Very, very disappointed for such an expensive hotel!! Location however was very central.

Room Tip: Don't book it unless it's for a couple!!!
  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 29 July 2014

Dear Andrew C,

Thank you for choosing to stay at Festive Hotel and for taking the time to provide feedback about your recent stay. We regret to learn that the level of service you received during your stay did not live up to your expectations or the high standards we strive to achieve on a daily basis.

We hope that you would give us the opportunity to address your concerns, and invite you to contact us directly at festivehotel.dm@rwsentosa.com

Nevertheless, we do hope that you were still able to enjoy your visit to Resorts World Sentosa Singapore and that we would have the opportunity to welcome you back to Festive Hotel in the near future.

Thank you for your feedback. Your comments are very important to us.

Yours sincerely,

The Manager
Festive Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

Average hotel, wouldn't return. Wifi is incredibly expensive, like $5/ hr or $30/24hrs.No face cloths in the bathroom drove my wife nuts. There are no wine glasses in the room and if you ring room service to get some they charge $5 and it will take "at least half an hour". We even sent my son down to the front desk to get some and they again said they would have to be delivered and would be at least 30mins.....Getting very thirsty at this stage. Location is good though and the family loft room does sleep 2 adults and 2 kids comfortably. Watch out for the pool towel charge if you don't return them.

Stayed: July 2014, travelled with family
Thank Kiwiexplorer13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 26 July 2014

Dear Kiwiexplorer13,

Thank you for choosing to stay at Festive Hotel and for taking the time to provide feedback about your recent stay. We regret to learn that the level of service you received during your stay did not live up to your expectations or the high standards we strive to achieve on a daily basis.

We hope that you would give us the opportunity to address your concerns, and invite you to contact us directly at festivehotel.dm@rwsentosa.com

Nevertheless, we do hope that you were still able to enjoy your visit to Resorts World Sentosa Singapore and that we would have the opportunity to welcome you back to Festive Hotel in the near future.

Thank you for your feedback. Your comments are very important to us.

Yours Sincerely,

The Manager
Festive Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Very much just to experience this space , since i have already tried a few of the others in Sentosa. Besides the much more vibrant colour theme in the room , it could have more interesting features. Having said that, the attractions are suppose to be all around the island , which makes sense. So its ok for a one time experience , and thats about it. What comendible was the pool , its surrounded with trees and cabana style shelter , that was why i spend half the time at the pool than in the room.

Room Tip: the family room with a sperate top deck bed provides more space than the normal room.
  • Stayed: August 2013, travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank JIUJIAN1MOROUND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 22 July 2014

Dear JIUJIAN1MOROUND,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that we were able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely
The Manager, Festive Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Inneroever did their website needs to be congratulated. They made a fancy silk purse out of a fairly piggy ear.
The room was way too small for us three and baggage, let alone 4. It was designed by some 80's throwback. Too dark furniture, too much marble, and so many niches it was hardly a surprise it wasn't spotlessly clean. Dust abounded, the marble was stained, it may unclean.
It was as if someone had visited Alton Towers hotel years ago and said "Do that, but smaller and tackier". I was well disappointed for my two daughters, but that was offset as I needed to sleep in the loft bed so they could share the double.
The aircon worked well, thank goodness. The bathroom was in myself opinion badly designed. Theres no way it could be properly cleaned without ladders and a lot of time.
They also think 2 towels does 4 people which is frankly annoying as that could be easily fixed.
We breakfasted at the hotel Michael. Terrific choice and quality. Manically busy though and should have been open earlier than 7:30.
The other thing that irked was their insistence on swiping 400 Singapore dollars on my card at check in for " incidentals" These included WiFi at a silly price (use the free stuff at Starbucks et al) and pretty much all TV. I think it more of a one star rating to have to pay for WiFi. Petty and for what purpose? But you can get discounts on lunch and dinner by charging to your room. We did that once.
What WAS excellent was the staff. They were helpful, polite and very keen to help in any way. Quite superb.
In summary though the accommodation was overpriced and of only average quality. But along with the other hotels on the island has a near captive market for visitors

Stayed: July 2014, travelled with family
1  Thank G4llovidian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 25 July 2014

Dear G4llovidian,

Thank you for choosing to stay at Festive Hotel and for taking the time to provide feedback about your recent stay. We regret to learn that the level of service you received during your stay did not live up to your expectations or the high standards we strive to achieve on a daily basis. We hope that you would give us the opportunity to address your concerns, and invite you to contact us directly at festivehotel.dm@rwsentosa.com

Nonetheless, we do hope that you were still able to enjoy your visit to Resorts World Sentosa Singapore and that we would have the opportunity to welcome you back to Festive Hotel in the near future.

Thank you for your feedback. Your comments are very important to us.

Yours sincerely,

The Manager
Festive Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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