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Resorts World Sentosa - Festive Hotel
Ranked #9 of 13 Hotels in Sentosa Island
Reviewed 7 August 2014

Lovely but expensive hotel in Singapore. For the price we paid I would expect to get internet free but no you had to pay. Rooms were large, clean and had good air con. Bed large and comfy and apparently the sheets were really good quality if you know about these things.
Nice swimming pool area for late afternoon once it has started to cool down a bit.
Didn't have breakfast as not included but plenty of places to eat close by

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 9 August 2014

Dear John W ,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely,

The Manager
Festive Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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904 - 910 of 1,985 reviews

Reviewed 6 August 2014

It was a good hotel. Quick check-in, clean room, well lit. The breakfast was a little far away i.e. another hotel which could have been better. Also the room service was really slow. But if you just want to sleep in the hotel, then is a decent hotel, but you might find others for a better price.

  • Stayed: May 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank AnkitBaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 7 August 2014

Dear Ankit B,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely,

The Manager
Festive Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

If you go without expectations to this hotel is when you will come back satisfied - Though sold as a family hotel - I would rate this a Business hotel for Single Travellers who would have work around the Sentosa Area or the Bay Area in Singapore.

Small Rooms and Small Beds and Service Poor - no one answers the call... ill Maintained bathrooms and cheap toiletries.

Pass this Hotel and Choose a Different Hotel if you have to stay in Sentosa...

Room Tip: Take Whats Given and Feel Good !!!
See more room tips
  • Stayed: March 2014, travelled solo
    • Value
    • Rooms
    • Service
Thank Satya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 1 August 2014

Dear Satya M,

Thank you for choosing to stay at Festive Hotel and for taking the time to provide feedback about your recent stay. We regret to learn that the level of service you received during your stay did not live up to your expectations or the high standards we strive to achieve on a daily basis.

We hope that you would give us the opportunity to address your concerns, and invite you to contact us directly at festivehotel.dm@rwsentosa.com

Nevertheless, we do hope that you were still able to enjoy your visit to Resorts World Sentosa Singapore and that we would have the opportunity to welcome you back to Festive Hotel in the near future.

Thank you for your feedback. Your comments are very important to us.

Yours sincerely,

The Manager
Festive Hotel

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Reviewed 30 July 2014 via mobile

the room hygiene is terrible. There are toothpaste marks on the cups in the toilet. Horrible!!!

The room service is bad too. They didn't change the dirty sheets.

There was no WiFi service in the hotel, no matter in the room or in the lobby. I can't believe that as it is Singapore!!

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Yuk Wah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 31 July 2014

Dear Yuk Wah L,

Thank you for taking the time to share your feedback and we regret to learn about some of the challenges experienced during your recent stay with us at Festive Hotel.

We have dropped you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrence.

Thank you once again for your review and we look forward to hearing from you soon.

Yours Sincerely,
The Manager, Festive Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014 via mobile

Stay for a 2days 1night at this hotel and below my comments:

1. No wifi provided even at the hotel lobby. All the wifi service need to pay.
2. Not a very well maintained hotel. The furniture and wall paper in the room are looks old. The room are not bright enough.

The pro of the hotel:
Staffs are very friendly and the location are good.


Stayed: July 2014, travelled with friends
Thank linnaPuchong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 31 July 2014

Dear linnaPuchong,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

We noted that there are some areas that have not met your expectations or have made your stay dissatisfying. Definitely, this is not the experiences which we expect any guest from Resorts World Sentosa to bring away with them after their vacation with us.

We have dropped you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrence.

Yours sincerely,
The Manager, Festive Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

Sentosa is a beautiful place to visit and I highly recommend it, just don't stay in this hotel. Our son was in a loft bed and complained just about every night he felt wet (we put this down to the humitidy). This was not the case as we discovered on our 10th night, there was mould on the mattress. I felt ill to my stomach as a parent and not listening to my son. Made a complaint and the manager put us in another room, same thing mould on the mattress. Got back to NZ and made a complaint via our Travel Agent (we had photos) who wrote a letter complaining about the situation and received a generic letter of apology, no where in the letter were the words mould. They have reimbursed us for one nights accommodation (what a joke).

  • Stayed: April 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank russanco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 31 July 2014

Dear russanco ,

Thank you for taking the time to share your feedback and we regret to learn about some of the challenges experienced during your recent stay with us at Festive Hotel.

We have dropped you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrence.

Thank you once again for your review and we look forward to hearing from you soon.

Yours Sincerely,
The Manager, Festive Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014 via mobile

We loved our stay at the Festive. We arrived in Singapore very early due to a flight mix up and the fantastic staff assisted with an early check in. My two boys lived the room and the overall feel of the place. The location is central to Sentosa's attractions and the use of the Hard Rock Hotel was an added bonus. We enjoyed our stay so much that we're booked in for another visit in two weeks time. I just hope the standard will be as good. Thanks to all :-)

Stayed: November 2013
1  Thank Grant H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded 30 July 2014

Dear Grant H ,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely
The Manager, Festive Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Resorts World Sentosa - Festive Hotel

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 13 Hotels in Sentosa Island
Price Range: £141 - £368 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Festive Hotel 5*
Number of rooms: 447
Official Description (provided by the hotel):
Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more   less 
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