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“Very disappointed - would not recommend” 2 of 5 bubbles
Review of Resorts World Sentosa - Festive Hotel

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Resorts World Sentosa - Festive Hotel
Ranked #10 of 13 Hotels in Sentosa Island
Melbourne, Australia
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very disappointed - would not recommend”
2 of 5 bubbles Reviewed 25 August 2014

We stayed here on the 21/8 and 22/8 in a loft room and we're very disappointed. The only good thing about the hotel was check in was super fast and the reception staff were efficient.
The room though was a complete let down - I think they need to teach their cleaning staff how to clean. The layer of dust on the floor especially in the corners was 5-10 cm thick, the carpet was stained, the sofa was stained and we had 4 people but only 2 towels. We had to ask for extra towels and we had to ask for pillows, sheets and blankets for the sofa bed.
The room was also very cramped. I would not recommend staying here on Sentosa.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jenni R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 26 August 2014
Dear Jenni R,

Thank you for taking the time to share your feedback and we regret to learn about some of the challenges experienced during your recent stay with us at Festive Hotel.

We have dropped you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrence.

Thank you once again for your review and we look forward to hearing from you soon.

Yours Sincerely,
The Manager, Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,790 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (399)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Doha, Qatar
Level Contributor
172 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed 22 August 2014 via mobile

we have booked 2 family room during our 3 week holiday in Sentosa, Singapore. They fit 4 person each easy, but wish there was more space inside room and its little dark and not enough cupboard and drawers for the cloth. It has a great balcony with a view. And washing rack to hang your laundry.
Staff are so helpful and friendly specially the concierge chief Mrs. Jesslyn and her team Mr. Mani, Mr. Abdulrahim and Mr. Zain and door man whom i forgot to take his name
They have lovely pool for kids and adults. The hair saloon staff are great too.
They only issue we had was the in room service as almost all our orders take almost 2 hours to arrive. But last two times arrived within the hour.
Breakfast is served in hard rock hotel next door which was ok but we always arrive there few minutes before they close at 10:30. Lunch and dinner buffet are served there too but i didn't try them.
But all places closes at 10 pm so and universal studios at 7 which is a big disappointment and no night life
Wish they had a playground. The hotel is just few minutes walking distance from the great attraction and shopping outlets, restaurants and few minutes via train from the beach and imbia lookout that has cable car and other great attractions too.
They have ironing board and a rack in the balcony if you need to wash some of your cloths and that came in handy.
7/11 and pharmacy is a walking distance if you need any snacks fruits etc

Stayed August 2014
Helpful?
Thank Aisha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 24 August 2014
Dear Aisha A,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely,

The Manager
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 21 August 2014 via mobile

My family and I stayed in a deluxe family room in the Festive Hotel for 3 nights. The location of the hotel is great as it is part of the resorts world complex which means you can use the facilities/pools etc of the other hotels as well which really adds to the experience. Our room was good and a comfortable size for the 4 of us even though it is not a large room - my daughter especially liked the loft bed! The only negative was that the room was little dark. We ate at the Hard Rock Hotel 'Starz' restaurant and the food was good with plenty of choice, but it does get very busy for buffet breakfast so I would also try the Hotel Michael restaurant as this is less busy and just as nice...if not nicer! The whole resorts world complex is fantastic and I would definitely go back again.

Stayed July 2014, travelled with family
Helpful?
3 Thank Christine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 22 August 2014
Dear Christine K ,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely,

The Manager
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
130 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 21 August 2014 via mobile

The rooms are small but the location of the hotel makes the experience really good, it's on the doorstep to all the restaurants and universal. The pool in the sister hotel was the best and my children to this day still talk about it. Viva city is very close for other cheap food options with a free sky train as guests in festive resorts. Would stay again but prices are a bit high.

Stayed October 2013
Helpful?
1 Thank Mr Dipz p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 22 August 2014
To: Tripadvisor member

Dear Sir / Madam,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely,

The Manager
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tarneit, Australia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 21 August 2014

The Festive is situated in the heart of Resorts World, Sentosa. We stayed on the 8th floor in a deluxe room with king size bed. The room was very clean, roomy and the balcony overlooked the swimming pool.The only drawback was that it didn't have a wardrobe, but plenty of bench space for your suitcases. Staff were very friendly and apart from main reception they had a limited vocabulary of English. I recommend the buffet breakfast as it caters for every ones taste, but with so many food options in the resort it's hard not try something different. Overall the hotel was worth the stay but wished they had free wifi.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 22 August 2014
Dear Paul P,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely,

The Manager
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
88 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 20 August 2014

This was a good hotel for young families, they had a bunk bed for 2 children.

However the hotel didn't have a restaurant but because it's part of the resort world group you could go to the other hotels without problem and it's right near a big shopping arcade so you do have lots of choice. The other benefits is you can use the hard rock hotel pool and bar facilities are they are great. You can even charge back to your room.

They give the children a little gift pack and you also get a monorail pass. I'm quite impressed with the ease you can use all of the facilities of other hotels and also how close you are to everything on the island.
We also used the monorail to get to the shopping centre on the other side of the causeway - it was much cheaper than the island and very easy to get to.

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank ladypanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 21 August 2014
Dear ladypanda,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely,

The Manager
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton
Level Contributor
66 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 17 August 2014

The hotel is a little way out of Singapore so it's very quiet and so if you're looking for some night life this isn't for you! The food was excellent and the restaurant choice very good. Whilst the rooms are very clean they do need upgrading.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NorthamptonRupert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 17 August 2014
Dear northhamptonRupert,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely,

The Manager
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Resorts World Sentosa - Festive Hotel

Property: Resorts World Sentosa - Festive Hotel
Address: 8 Sentosa Gateway Resorts World Sentosa, Sentosa Island 098269, Singapore
Region: Singapore > Sentosa Island
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 Hotels in Sentosa Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Resorts World Sentosa - Festive Hotel 5*
Number of rooms: 447
Official Description (provided by the hotel):
Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel™ makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just a 5-minute walk away. ... more   less 
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