I was so looking forward to the stay in Festive hotel as it looks really good in picture . But it turn out to be the worst experience I had ever came across with any other hotels.
First, the check-in was slow . I was told to wait for another 1-2 hour at 3.25pm as my room is not ready .
Secondly , when I finally got my key to check-in,I realise they gave me a room which was not checked out by the customer . Their shoes and luggages was all still in the room ! So I went back down to the recep and requested to speak to the manager to get an explanation . But I was greeted rudely by the manager,Henry .
So feeling uncomfortable with the service and security that anyone can suddenly enter my room I decided to check out .More
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