Despite previous reviews advising of mixed results, and the incomplete state of the hotel, I decided to lob there for 3 nights, mainly due to the proximity of Universal Studios, due to open during the March...see separate review on Universal Studi, if you really want to.
Hotel foyer/facade was pleasant enough, but rooms overlook something resembling a war zone. Pool and surrounds, which form the centre-piece of the hotel, were still months away from being usable, and the construction work being carried out during our stay did not allow for a pleasant nights' sleep. Work started at 07:00 in the morning, and went through until late at night. No concession is made for this factor when applying room rates by the hotel, and it's also (as previously mentioned by another poster) damn annoying that guests at the Festive are not allowed to enjoy reciprocal swimming pool rights from the other hotels in the RW chain nearby.
Smallest requests from us towards front office staff were met with disbelief...even our request for a Singapore/telephone directory, of all things. There are none available in the rooms, so when I went to the front office to further my request, in person, I was taken aside by the "concierge" and in front of several of his junior staff, asked "Why do you need a telephone book..?...Who do you want to ring..?...Give us the number/business details, and we will ring them for you...!"
I was trying to contact several of the local International colleges to arrange interviews for the possible inclusion of our daughter in their schools, and just needed to peruse the numbers/locations etc.....and I explained to the "concierge" that I simply wanted to borrow a directory/telephone book so that I could work out a plan/route to visit these facilities.
He (begrudgingly) handed me a book, with the usual raised eyebrows, of someone that knows how to deal with idiots, dismissed his junior staff with the suggestion of "that's how you provide a service, but keep the upper hand", and went about his merry way. This put me offside with these people for starters, and when it came to check-out time (only 2 days later) they had no idea who we were...despite the fact the same person had checked us in previously. They tried to book us in again.
In my humble opinion, the staff here (with the exception of Yas at the lobby bar) appear never to have worked in a service orientated facility before, and are all starting from scratch...a bit of trial and error, service-wise.
Let's hope they pick up their act very soon, or they should all be out looking for work more suited to their talent for getting people alienated.
- Official Description (provided by the hotel):
- Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel™ makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just a 5-minute walk away. ... more less
- Reservation Options:
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