Our eleventh hour Stay-cation. We arrived at the hotel without much information on what it has to offer and awaits to be delighted. And we weren't disappointed.
Our room on Level 1 had direct access to the pool, this itself already had the children feeling fulfilled for a long time.
The pool was well designed to relax and calm, with lush greenery surrounding it providing pool assessed units with privacy and much needed shades.
The room is generously spacious, clean and well equipped.
Unfortunately, basic information on the facilities of RWS (restaurant opening hours, menu options of restaurant, show timing, spa pricing, etc) were not readily available on the service compendium. We made several calls to the operator, and several calls were greeted with high call volume wait. The best thing of these all is that the staff are committed, helpful and their follow-up is impressively prompt. Any information that they are unable to provide at first, they will promise to check and return your call. The promises were not failed! Even from the room service when we requested for Pizza which was not on the menu, was accommodated after a return call. Lavin from the Guest Services hotline was to be commended from our several calls to settle in.
We booked a buffet for our friends to join us in their restaurant Forest. The restaurant Manager, Sabrina and Waiter, Chris provided us with attentive and helpful service. These just made us for the less than satisfactory food.
As the the hotel is a little further away from the rest of the RWS hotels and entertainment, we used the buggy service quite a bit and we were delighted to be served by the very friendly and professional buggy rider, Mr. Lee. He was promptly on time and smiley.
We had a weekend of excellent service. Thank you!
- Official Description (provided by the hotel):
- A haven nestled along the fringe of a tropical rainforest, Equarius Hotel is the perfect getaway for nature lovers and families alike. All our spacious and breezy deluxe rooms and suites feature a private balcony with stunning panoramic views of either forest or sea. The equally spacious bathrooms are designed for lavish convenience with double vanity areas, a separate bathtub and shower area. You will also enjoy exclusive use of the gym at ESPA at Resorts World™ Sentosa. ... more less
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