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“Beautiful location, with the worst service in Asia.”

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Shangri-La's Rasa Sentosa Resort & Spa
Ranked #4 of 13 Hotels in Sentosa Island
Certificate of Excellence
Reviewed 4 July 2011

On arrival we were greeted with a wondeful young man who was brilliant. Was very efficient and got to our room/s when they became available ( we checked in early ).
Whilst waiting for our rooms we went to the cafe resturant to have lunch. The order was messed up, took forever to come and was average at best. I thought it was a one-off, however went down to breakfast and had to line up with about 25 other people. It took some time to be seated and again the food was average.
The lagoon is filthy and full of rubbish.
I am pleased to be leaving here after only two days, were moving to another hotel on sentosa.

  • Stayed: July 2011
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4  Thank Hkpilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,958 - 2,964 of 3,813 reviews

Reviewed 4 July 2011

definitely worth the value.room was clean spacious.staff (incl the room cleaners) are friendly and helpful.though the resort is at the far end of sentosa,its easy to go around by walking or taking the free shuttle.my kids really love the stay as its kids friendly too.with various complimentary stuffs we received,really worth the value and will come back again :D

  • Stayed: July 2011
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1  Thank irfarynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2011

We stayed there for 2 nights.It is a beautiful resort.lovely big pool.Three water slides for children.Our room was a garden view with direct access to the pool,which was very convenient.Kids club is also great with lots of activities and games.Staff if very friendly.Will definitely recommend for families with children.We also stayed at marina bay sands for three nights on same trip but we prefer rasa sentosa

  • Stayed: June 2011, travelled with family
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3  Thank avyakta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2011

This was our fifth stay at this resort and we had a great time as usual.Apart from this resort having the best outlook in Singapore it has a really friendly resort feel.The benefit of choosing accommodation on Sentosa is that access to the island is free and as many of Singapore's attractions are on the island,if you stay on the mainland you will have to pay each time you enter the island. Transport to and from the Rasa to the mainland Is via the hotel's complimentary shuttle bus service that runs both ways at 20 minute intervals.
I would suggest the long stay option which includes further benefits like free buffet breakfast daily which is expensive if not included.We will definitely stay here on our next visit to Singapore..

Room Tip: Floors 6 to 10 and in the middle.
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  • Stayed: June 2011, travelled as a couple
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2  Thank NIG55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2011

Great view, very friendly staff , excellent rooms, had all the amenities which you could think of , very good service , nice place for kids as they have great activities for them.The view from the rooms was simply amazing. Chefs also go out of the way to help you in case you have liking/dislike for any kind of food. What else does one need. Will definitely go there again if I have the opportunity

Room Tip: Always go for the Sea facing rooms
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  • Stayed: June 2011, travelled with family
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1  Thank Harveensbedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2011

We stayed for 2 weeks , there was no shortage of hospertality especially staff and

managment .Ben the GM makes himself very apprchable an shows his hospitality.
The renevations have been done with quality & service .
The breakfast buffet is as good as the best,the other cafe,s and restraunts are just as good,but if you are looking for more variety hop on the free shuttle and go to the many other food places on the island or go on the other shuttle to vivo centre < 300 shops plus>

Room Tip: all rooms facing the sea are good
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  • Stayed: June 2011, travelled with family
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3  Thank jun42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2011

As a usual hotel in across Singapore, it is very clean hotel.
With very nice and helpful staffs, it has its own beach. Which is clean....
The warm swimming pool is great.
I was having the forest view room, and I think the sea view room will be great.
The food is good, a free-flow ice cube are available for everyone. It is located near the elevator area.

Room Tip: Try to get the sea view room
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  • Stayed: June 2011, travelled on business
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1  Thank Reza_Maulana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Rasa Sentosa Resort & Spa

Address: 101 Siloso Road, Sentosa Island 098970, Singapore (Formerly Shangri-La's Rasa Sentosa Resort)
Region: Singapore > Sentosa Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Sentosa Island
#4 Luxury Hotel in Sentosa Island
#4 Spa Hotel in Sentosa Island
Price Range: £176 - £337 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Rasa Sentosa Resort & Spa 5*
Number of rooms: 454
Official Description (provided by the hotel):
Shangri-La's Rasa Sentosa Resort, Singapore's only beachfront resort, is situated at Sentosa Island. Far from the hustle and bustle of the city, yet close to major attractions like Orchard Road, Little India and Clarke Quay, the resort is conveniently linked to mainland Singapore by a causeway. It is next to numerous attractions including the Universal Studios, Underwater World and Dolphin Lagoon. The business district is a mere 15 minutes away by car. ... more   less 
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Also Known As:
Shangri-La`s Rasa Sentosa Hotel Sentosa Island
Rasa Hotel Sentosa Island
Shangri La Sentosa

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