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“Great place to unwind”

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Shangri-La's Rasa Sentosa Resort & Spa
Ranked #3 of 13 Hotels in Sentosa Island
Certificate of Excellence
London, United Kingdom
Level Contributor
160 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Great place to unwind”
4 of 5 bubbles Reviewed 13 April 2014

This is a great location for families to unwind and relax. The facilities for the children are top notch and kids can play all day in the pool, on the beach or in the indoor play areas when it inevitably rains!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crazy_k_2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,547 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (882)
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DXB
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 13 April 2014

We – family of 2 adults and 2 children (8 & 6 y.) – stayed at the Shangri La for 5 days in April 2014.
The hotel has aged, but overall has been well maintained. It appears ideal for families travelling with children: the hotel is filled with families; it has a rather big children club; it has a children dedicated wet play area incl. water slides and the staff was very friendly to our children, without exception. Further to, the hotel’s location on Sentosa island make it a good starting point for exploring Sentosa’s attractions.
During the booking phase we were contemplating to opt for a hotel closer to Orachard Rd resp. the city centre. However, for the above reasons we were happy that we had chosen the Shangri La. Distances in Singapore are anyway relatively short. Average travelling time by taxi from Shangri La: 15 - 20 min to Singapore Flyer, China Town or Orchard Rd.; 20 min to East Coast seafood centre (a must if you look for peer or chilly crab!) 30 min. to airport; 40min to Singapore Zoo / Night Safari
Also positive to mention is the hotel’s free shuttle service (every 10 minutes) to Vivo City, from where one can take taxis or the metro for ongoing transport. Both are rather convenient and inexpensive.
Our room (Pool View) was clean and overall okay.
The gym is 24 hours open and provides a good variety of equipment (2 cross trainer, tread mills, weights (free and machine)) in good wear and tear.
The pool is okay, but not great. While we were there it was always very crowded as the hotel had a high occupancy. So for those who want to do some laps, it does not really work. Through goggles one can also notice the age of the pool and the fact that it deserves a full cleaning.
Food and beverage was okay; nothing to complain, but also nothing that would deserve particular praise. The breakfast variety was rather good though.
Overall verdict: If you are family with smaller children, the Shangri La on Sentosa is a good choice. If you are not falling into this category, rather look for a different hotel.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dora_Boots_Swiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
112 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 12 April 2014

We decided to break our tradition and spend a few nights on Sentosa for this trip. The Shangri-La Rasa has a great - perhaps the best - location for enjoying the attractions Sentosa offers. We liked the property. The pool was fantastic for the kids, plus we enjoyed walking down to the beach. Breakfast buffet has an impressive selection on offer - more that we could sample over our 3 mornings there!
Check-in had some serious glitches and very little by way of solving the problem until a manager got involved - then all our troubles disappeared! We had some more glitches along the way - with poolside service and also questions about restaurants - each time a manager got involved and resolved everything. One manager told us to only speak with managers for future requests... Not a sign of confidence in the staff. Checkout took a very long time as did organising transport away from the hotel. Each of these were very minor incidents on their own but, bundled up into a package of incidents, doesn't leave the greatest impression. I will say, however, that a manager upgraded us to a suite, which we loved and very much appreciated!

Room Tip: Higher floors provide a nice view and feel less cramped. Suites are excellent.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tralmix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SENGM1, General Manager at Shangri-La's Rasa Sentosa Resort & Spa, responded to this review, 28 April 2014
Dear Tralmix,

Thank you for taking the time to write this review.

We would like to offer our sincere apologies for the service shortfall you experienced during check in and check out as well as the service at our poolside and transport arrangement. Nevertheless, your compliments on our location, swimming pool and buffet breakfast are much appreciated,

We hope you will visit us again should your travels bring you back to Singapore.

Yours sincerely
Ben Bousnina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 12 April 2014

We arranged this stop over on our way to Thailand as we couldn't get the flights we wanted. As always - Shangri La hotels are superb and their staff make it worth the extra cost. If you go there don't even think about losing weight as the food is too good to refuse - lol.

Room Tip: Book early to get big enough room if you travel with kids.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Bjoern G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
49 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 11 April 2014 via mobile

Stayed there for 2 nights with my family.

Pros:
1. Everyone that we contacted with were very nice, the lady in the tour desk, front desk, ice cream counter in the lobby (i think because it was on sunday), concierge, breakfast restaurant. The people were helpful and nice.
2. The pools and outdoor activities also nice.
3. They have a few wildlife free around the resort, we met a large harmless and exotic iguana which was a unique experience.

Cons:
1. The room and the bathroom look old, they were not dirty but not a 5 stars clean
2. The breakfast restaurant was large but the variety of the food for shangrila brand I think was very limited.
3. Beware Indonesian... I booked shangrilla because the screen shot of the beach. If you go to singapore do not expect the beach can be more beautiful than bali, not even close. The beach in shangrilla resort, very small, i think maybe it is an artificial beach and the view of the beach is large cargo ships (the cargo ships were not in the website). However the sand was well maintained and white. If you go to singapore just do some shoppings and forget about the beach.

In conclusion, shangrilla is a resort MAYBE one of the best in sentosa, i was satisfied but not amazed. If i were singaporean and i want to do some outdoor activities, i will go to shangrilla. If i were a tourist which i am, i will try to find another newer and more exciting hotel. Maybe i will try W next time. All the best Shangrilla

Stayed March 2014, travelled with family
Helpful?
Thank Winata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yokohama, Japan
2 reviews
5 of 5 bubbles Reviewed 11 April 2014

As a resort hotel, my wife and myself enjoyed staying with relaxed time.
Behind the lobby, there are some places for us to relax and in the play room, we could have a relaxed time.
The atomsphere is excellent.


Room Tip: We could see wild monkey just near the room. And we could have a relaxed time.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Cookieskunimitsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cebu City, Philippines
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 11 April 2014

one of the best hotel and resort in the world! staying here is worth it, the service is great, you can request practically anything and they will do it even if they should do extra effort in it. i just love shangrila.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monica Rose K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Rasa Sentosa Resort & Spa

Property: Shangri-La's Rasa Sentosa Resort & Spa
Address: 101 Siloso Road, Sentosa Island 098970, Singapore (Formerly Shangri-La's Rasa Sentosa Resort)
Region: Singapore > Sentosa Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Sentosa Island
#3 Spa Hotel in Sentosa Island
#3 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Shangri-La's Rasa Sentosa Resort & Spa 5*
Number of rooms: 454
Official Description (provided by the hotel):
Shangri-La's Rasa Sentosa Resort, Singapore's only beachfront resort, is situated at Sentosa Island. Far from the hustle and bustle of the city, yet close to major attractions like Orchard Road, Little India and Clarke Quay, the resort is conveniently linked to mainland Singapore by a causeway. It is next to numerous attractions including the Universal Studios, Underwater World and Dolphin Lagoon. The business district is a mere 15 minutes away by car. ... more   less 
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Also Known As:
Shangri-La`s Rasa Sentosa Hotel Sentosa Island
Rasa Hotel Sentosa Island
Shangri La Sentosa

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