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“Disappointing service”

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Shangri-La's Rasa Sentosa Resort & Spa
Ranked #3 of 13 Hotels in Sentosa Island
Certificate of Excellence
Singapore
Level Contributor
78 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Disappointing service”
Reviewed 25 May 2014 via mobile

The room, place and restaurant are great. Check in and out were slow and disappointing. Morning service at breakfast as well :( for the price One would expect much better. Can be really improved. Not matching the shangri la image.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Foodie044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SENGM1, General Manager at Shangri-La's Rasa Sentosa Resort & Spa, responded to this review, 5 June 2014
Dear guest,

Thank you for sharing your feedback on TripAdvisor.

I am concerned about your experience, as such, may I request that you contact me at ben.bousnina@shangri-la.com so that I can find out more details about your stay.

Yours sincerely,
Ben Bousnina
General Manager 
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,622 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (900)
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English first
Townsville, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 May 2014 via mobile

Best holiday I have had for a long time. Every thing is excellent and five star.
Be sure to follow the instructions with regard to the resident monkeys, they are so funny to watch. Restaurants and sevice has to be experienced to be believed.
Only the besy is in evidence throughout the complex day or night

Stayed June 2013, travelled as a couple
Helpful?
Thank Russell1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wallasey, United Kingdom
Level Contributor
132 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 24 May 2014

From arriving at Reception we were made to feel exceptionally welcome - we were immediately checked in several hours earlier than the official time because we'd travelled from England. We were in 1008, one of the hill view rooms, which means you're quite close to the jungle and the famous monkeys, a family of which romped on our balcony several times. A fine room, impeccably serviced and very comfortable. All the staff we encountered were a credit to the hotel. We were in Singapore to explore, so didn't eat much in the hotel. We did have to ask several times for a bottle of wine at a buffet lunch, but that isn't enough to knock a star off the rating when the place was otherwise so fine. We'd happily go back and stay again, and it isn't only for families - there were just the two of us.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ramsey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 May 2014

Nice family resort a short distance outside of Singapore. Sentosa Island is a nice place to relax and get away from the city, but is only a short ride on the hotel shuttle bus to Vivo City and from there to anywhere in Singapore on the MRT. Our room was really nice with a view over the pool area, the beach and the sea beyond. The beach and pool are great - the beach is quieter - less kids. The restaurants were good although breakfast can be a little crowded. We were entitled to use the quieter breakfast area on the 1st floor (no kids), but found that the food quality was not nearly as good as in the main restaurant.

Room Tip: Take a room with a view
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AndShir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 May 2014

The perfect to place to stay for the last phase of a Singapore holiday... away from the "enough enjoyed" marina bay, harbour front, MRT & shopping malls, Shangrila Rasa is a welcome & perfect experience of leisure, comfort & wonderful service! The child-friendly facilities are some of the best we have ever seen. Shall surely visit again.

Room Tip: 8th floor or higher Sea-View rooms.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank Skyton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
1 review
Reviewed 22 May 2014

We found the whole experience wonderful. The facility, the staff, the arrangements, the dining, all at a first class standard without ostentation.
A relaxed communal and family type atmosphere with no negative experiences. Away from the hustle and traffic of central Singapore,
it was a haven. I would recommend this to everyone

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 May 2014

This resort is wonderful for a young family. Great variety of water activities for the kids including 3 water slides. There are at least 3 life-guards on duty all the time. The kids club also looked very popular. The restaurant also catered very well for children which included a self serve area for kids for breakfast and evening buffet dinners, a great idea. All the staff were very helpful. Would highly recommend this resort for families.

Room Tip: Lovely view overlooking pool
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HappyTraveller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Rasa Sentosa Resort & Spa

Property: Shangri-La's Rasa Sentosa Resort & Spa
Address: 101 Siloso Road, Sentosa Island 098970, Singapore (Formerly Shangri-La's Rasa Sentosa Resort)
Region: Singapore > Sentosa Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Sentosa Island
#3 Luxury Hotel in Sentosa Island
#3 Spa Hotel in Sentosa Island
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Shangri-La's Rasa Sentosa Resort & Spa 5*
Number of rooms: 454
Official Description (provided by the hotel):
Shangri-La's Rasa Sentosa Resort, Singapore's only beachfront resort, is situated at Sentosa Island. Far from the hustle and bustle of the city, yet close to major attractions like Orchard Road, Little India and Clarke Quay, the resort is conveniently linked to mainland Singapore by a causeway. It is next to numerous attractions including the Universal Studios, Underwater World and Dolphin Lagoon. The business district is a mere 15 minutes away by car. ... more   less 
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Also Known As:
Shangri-La`s Rasa Sentosa Hotel Sentosa Island
Rasa Hotel Sentosa Island
Shangri La Sentosa

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