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“Excellent hotel with great service”

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Sofitel Singapore Sentosa Resort & Spa
Ranked #2 of 13 Hotels in Sentosa Island
Certificate of Excellence
Melbourne
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent hotel with great service”
Reviewed 31 May 2014

We traveled with 2 adults and 3 small children. We arrived after a long flight from Paris, completely exhausted. We were checked in within half an hour of arriving (by 10am!) and whilst we waited we waited we enjoyed food and drinks from the buffet breakfast (complimentary). Staff were lovely and accommodating.

Rooms large, clean and very comfortable. Bed was lovely! We had interconnecting room with a cot (proper cot!). We had room service and poolside food service and all times the food was lovely.

Breakfast was divine, but watch out for the peacocks!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Missymookitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_TonyChisholm, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review, 2 June 2014
Dear Missymookitty,

Thank you for your kind comments and it is wonderful to receive such compliments! I will share your review with the rest of my team to encourage them to continue their good work.

We will be undergoing renovation in the coming months to spruce up the whole resort. We hope to welcome you and your family back at your next visit to Singapore with a refurbished property offering the same warmth and friendly service.

Warmest regards,
Tony Chisholm
General Manager
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1,446 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (207)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Hong Kong, China
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 30 May 2014

I stayed at this hotel last week for 2 nights, it was a nice hotel overall. The room is big, the toilet and shower area are separated so you can use them at the same time. Wifi is good, fast and stable. They provided a shuttle bus service to Vivo City every 30mins which is very convenient for the guests, if you want to go to Resorts World, you can also take this shuttle bus and tell the driver to drop you off there, but on the way back you may need to take a cab. For us, we took the Sentosa Train to Vivo City then took the shuttle bus back to hotel. We took the taxi 1 time only in the whole journey and that is to the airport, you can reach most of the destination by MRT and the Sentosa Train, and of course with the Shuttle bus to the hotel.

The hotel was quite near the beach around 10 mins walk, but you have to go down the steps and we felt very tired going back up the stairs carrying my baby, good excercise though:)

On the other hand, we requested for a baby cib inside the room, the hotel staff said they will set it up around 7:00pm. after we left our room for sight seeing. However, when we came back at around 10:00pm, it was not set up yet. I called the front desk and they said they will bring it to us. We waited until 11:00pm where my baby felt asleep on our bed but still no one came to our room, I don't want to wake up my baby so I didn't call again for the request and our baby slept with us for the 1 night which was OKAY since the bed was big. On the second night, I called again for the baby crib and it finally arrived.

Although improvement needed on the above service, we enjoyed the stay here overall.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Howie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_TonyChisholm, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review, 2 June 2014
Dear Howie L,

Thank you for taking time to share your comments on your recent stay at our resort. I am glad you have enjoyed your time with us.

I sincerely apologise for the service shortfall with the baby crib which is not part of our service standards. I will investigate this matter and speak with my team to ensure it does not happen again.

Once again, thank you for taking time to leave your review on TripAdvisor. We hope to welcome you and your family back at The Singapore Resort & Spa Sentosa in the near future.

Warmest regards,
Tony Chisholm
General Manager
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Mumbai (Bombay), India
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 May 2014

stayed there just for a night, good property nice brekfast over all good exprience. size of the room is big and comfertable. You can see peacock arround, Overall had a nice exprience and will definately recommend.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Jay T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_TonyChisholm, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review, 27 May 2014
Dear Jaytaparia,

Thank you for taking time to share with us your comments.

I am glad you and your family have enjoyed your stay at The Singapore Resort & Spa Sentosa. We offer a wide variety of food during breakfast at The Terrace. We are also very popular with our Sunday Champagne Brunch with a sumptuous buffet spread including a kid's room where the little ones will be entertained with games, cartoon viewing, art & craft and finger food.

We hope to welcome you and your family back at our resort in the near future.

Warmest regards,
Tony Chisholm
General Manager
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Karachi, Pakistan
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 May 2014

I was there for 3 days with my family. The resort is in Sentosa. Best place to live if you want to visit Universal Studios Sentosa. If you live in a hotel in the city then you have to take a 35 mins drive to Universal which is not so far but if you are living in Sentosa then you are very close by.

The resort is a peaceful place away from city at Sentosa. Its big and you can walk around inside.
The breakfast is very close to Nature. We used to sit out and enjoy our breakfast from where we can see tress and greenery around us. You can even see birds from very close. Once a Peacock took a bite of watermelon from my daughters breakfast :-).

If you want to take the spa you have to take a buggy . I didn't like the Spa that much.

Overall Its a good resort.

Room Tip: You have to take a buggy if you want to go to the SPA.
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Stayed June 2013, travelled with family
Helpful?
1 Thank SyedNoorMShah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_TonyChisholm, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review, 27 May 2014
Dear SyedNoorMShah,

Thank you for taking the time to share your experience at our hotel.

Indeed, our resort is located in a great location that is quiet and peaceful while still being near to the city centre and various attractions on Sentosa.

Our So SPA will be opened soon and it will offer the latest in French cosmetology as well as 2 spa gardens with a float pool and cascading waterfalls; meditation labyrinth and mud pool.

Thank you once again for your review and we look forward to welcoming you and your family back when you are next in Singapore.

Warmest regards,
Tony Chisholm
General Manager
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Nairobi, Kenya
Level Contributor
43 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 21 May 2014

We stayed here for only one night on christmas eve 2013, nice hotel bit far from the main attractions but the free shuttle service within the island was helpful. We had a little surprise from the hotel some christmas cookies .overall nice experience but a short stay.

  • Stayed December 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank misstee28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_TonyChisholm, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review, 27 May 2014
Dear misstee28,

Thank you for your comment. I am happy you have enjoyed your stay with us during the Christmas season. We look forward to welcoming you back at our resort during your next visit to Singapore.


Warmest regards,
Tony Chisholm
General Manager
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Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 May 2014

The Ressort migth be one of the older hotels in Sentosa but it kept bis charme over the time. The garden is so lovely and well maintained. It is great to be waked up by the sound of the peacocks.
The personell is extrimly friendly and helpfull. When we arrived we got to our big surprise an upgrade to a premium suite, it is spacious well equipped so we feeling like home.
For us it is like an Island in the crowded and hot Singapore, and we immeditaly can slow down whilste sitting on the board of the lovely ponds with all the koys in.
We are loving this PLACE. Thanks to all the personell, you do a gold job

Room Tip: Spa was out of service, major Renovation under way
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Rolf G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_TonyChisholm, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review, 22 May 2014
Dear Rolf G,

We are delighted to read about your wonderful experience at our beautiful resort. We are proud of our tranquil surroundings with 27 acres of lush greenery and our team of dedicated ambassadors.

Your compliments are very encouraging and I will share your feedback with my team for a job well done.

Once again, thank you for taking the time to share your comments on TripAdvisor. We look forward to welcoming you back at The Singapore Resort & Spa Sentosa.

Warmest Regards,
Tony Chisholm
General Manager
Report response as inappropriate
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Agios Nikolaos, Greece
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 May 2014

Ηotel Sentosa Resort and Spa was a very nice and quiet hotel main reason of its location. Located on Sentosa Island and naturally combines everything since the island itself is a vast entertainment center. But one major disadvantage is that it needs significant renovation.Also a bit expensive for what it is but at least cheaper than the other hotels in Singapore.The best of all services of the hotel was the internet and the bus that passed frequently from the hotel and you could go anywhere on the island easily and quickly. Because the island is really fantastic.Do not forget to mention the amazing peacocks freely available in public areas and it was really impressive though were a little flustered sometimes shouting while I like to sleep.In conclusion is a good solution for anyone who wants to visit Singapore and stay away from the bustle of the city!

Room Tip: Do not choose room near the garden because the peacocks will not let you sleep 
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marcel0mpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_TonyChisholm, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review, 22 May 2014
Dear Marcel0mpm,

Thank you for taking the time to share this review. I am pleased to learn that you enjoyed your stay and the peaceful ambience of the resort.

I am very excited to share about the upcoming renovations, which will be conducted in phases to upgrade our facilities. This will cover all of our guestrooms, public areas, leisure facilities and is expected to be completed in 2015. We are glad your enjoyed our two-way complimentary shuttle services to VivoCity (Harbourfront train station) and Paragon Shopping Centre (Orchard Road) as it provides our guests convenient access to all of Singapore’s urban attractions.

We look forward to having you back with us at our beautiful resort soon.

Warmest Regards,
Tony Chisholm
General Manager
Report response as inappropriate
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Additional Information about Sofitel Singapore Sentosa Resort & Spa

Property: Sofitel Singapore Sentosa Resort & Spa
Address: 2 Bukit Manis Road, Sentosa Island 099891, Singapore (Formerly The Singapore Resort & Spa Sentosa, Managed by Accor)
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Sentosa Island
#2 Luxury Hotel in Sentosa Island
#2 Spa Hotel in Sentosa Island
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sofitel Singapore Sentosa Resort & Spa 5*
Number of rooms: 215
Official Description (provided by the hotel):
Sofitel Singapore Sentosa Resort & Spa is the newest French luxury 5-star resort hotel on Singapore's favourite island. Situated at the top of a cliff rising above Tanjong Beach, it is a haven of tranquility and relaxation blessed with stunning views of sunsets over the horizon. Greeting guests upon arrival in the lobby is a dazzling bespoke lighting installation inspired by the Milky Way hanging from the lofty ceiling. The entire property is cosseted in lush tropical greenery and overlooks the South China Sea. The 215-room hotel includes luxury rooms, suites and villas, and offers an array of delectable cuisines from around the world at its various F&B establishments. Facilities include indoor and outdoor event spaces, a state-of-the-art gym, children's playroom, complimentary internet access and shuttle services. Completing the experience for guests is a spacious swimming pool deck and the world's largest Sofitel Signature So SPA. ... more   less 
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Also Known As:
The Sentosa Hotel Sentosa Island
The Sentosa Resort And Spa
The Sentosa Island Hotel
The Hotel Sentosa Island

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