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“Relaxing, enjoyable”

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Sofitel Singapore Sentosa Resort & Spa
Ranked #3 of 13 Hotels in Sentosa Island
Certificate of Excellence
Bucharest, Romania
Level 4 Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Relaxing, enjoyable”
Reviewed 15 August 2014

Very nice place, quiet, good service both at reception and at breakfast. The whole property has very nice yards and pools with kois, peacocks wondering around and frangipani trees. All of them give you a great resort feeling. The pool is very large, good water temperature. The hotel is located very close to the beach. Overall we loved it. Guests interested primarily in Singapore sightseeing may feel it is a bit far, however there is a free shuttle to Vivocity and the taxi fares are more than decent. On the less positive side: based on the rooms the hotel is not 5 stars, I would say more like 4. The furniture in the room is a bit outdated and the bathrooms need some refurbishment. During evenings we had light dinner at the bar: good service and food, except for the pizza. I suggest to the chef to change the recipe for the dough, it was neither soft, nor crispy, was more like eating shoe sole (no intention to be offensive, could not find a better comparison). Oh, and to finish on a positive tone, there was a singing show during one evening, something that we did not expect and we enjoyed it.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Service
Helpful?
Thank Travelallover2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_VincentLelay, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review, 27 August 2014
Dear Travelallover2013,

Thank you for sharing your experience with us on TripAdvisor. We are delighted to hear that you had a pleasant stay with us and enjoyed the beautiful resort landscapes and hospitality from our ambassadors. Your feedback on our pizza recipe has been conveyed to our chefs and we will look into this to improve the quality of our food. The hotel is slated to undergo renovations and rejuvenation in the coming months, and will be rebranded as a Sofitel property in 2015.

We look forward to welcoming you and your family on your next trip to Singapore.

Warmest Regards,
Vincent Lelay
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (216)
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English first
Singapore, Singapore
1 review
Reviewed 14 August 2014

Should have more facilities for children . Gym is too far . I booked the tennis court at 7pm but the lights were not switched on. Location is excellent. The dinner is not very fantastic either. My son chose MacDonald instead . Overall not Sofitel standard of 5 stars hotel.


  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Wee Choo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_VincentLelay, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review, 19 August 2014
Dear Wee Choo C,

Thank you for sharing your feedbac with us. Located atop a cliff, the resort is a tranquil sanctuary surrounded by beautiful landscapes and lush greenery which is very much loved by our guests. We apologise for the lapse in service you experienced at our tennis court, and will bring it up to our ambassadors to be more careful in future.

The hotel will be undergoing renovations in the coming months and will be rebranded to a Sofitel property in 2015. We hope to have your continued support to serve you better on your next stay with us.

Warmest Regards,
Vincent Lelay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 4 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 August 2014

stayed for a staycation here after a whole day activity in sentosa, we should have just spent our entire day here! it was gorgeous, quiet & service was really good too. there was some booking misunderstanding but it was settled immediately & they gave us room upgrade when we didn't even ask for it. we requested for late checkout & they extended 2x. quite expensive but you certainly get what you paid for!

  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank momybdt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_VincentLelay, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review, 19 August 2014
Dear momybdt,

Thank you for your compliments, we are very happy to hear that you enjoyed your birthday staycation with us.

We certainly look forward to welcoming you back to our resort in the near future.

Warmest Regards,
Vincent Lelay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 August 2014

We very much enjoyed our stay. The rooms are gorgeous and very comfortable. The service in the main bar was a little slow, we had to get up and make our order for drinks as we received no table service.
I think there is little information for the uninitiated regarding shuttle times, mono rails, and convenience to get around or off the island. We had to find it out ourselves and it was too late as our stay had nearly finished.
This area needs improving with maps and schedules in the rooms or even at check in.
Other than that a great stay.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank The-House-Of-Honey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_VincentLelay, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review, 18 August 2014
Dear The-House-Of-Honey,

Thank you for taking the time to review us on TripAdvisor. We are glad to hear that you had a lovely stay at our resort and found our rooms very enjoyable. Your feedback on providing maps and schedules is greatly appreciated and we will work on providing more information to our guests on our complimentary shuttle service to Vivocity which is available every half an hour and Paragon Orchard every two hours.

We look forward to welcoming you to our hotel on your next trip to Singapore.

Warmest Regards,
Vincent Lelay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2014 via mobile

I had a great time there for my surprise birthday gift getaway from my wife. The people are friendly, smiley and with a warm touch. The resort was relaxing and quiet( which is good for relaxing). The rooms were inviting the moment we entered, were alittle dusty here and there, but overall it was a pleasant, splendid place to have my birthday spent at such a lovely place not to mentioned the peacocks were kinda friendly too to add on to the serene ambience. Thank you good people.

Stayed August 2014, travelled as a couple
Helpful?
Thank MatthewSiau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_VincentLelay, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review, 15 August 2014
Dear MatthewSiau,

We are elated to hear of your splendid birthday experience at our resort. Thank you very much for sharing your comments on the room with us and we will ensure our cleaners are more thorough in their work. The hotel is indeed very peaceful and surrounded by lovely flora and fauna, we are also very happy to hear that the service you experienced was friendly and warm.

Thank you for sharing your special occasion with us, and we look forward to having you with us again.

Warmest Regards,
Vincent Lelay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesterfield, United Kingdom
Level 6 Contributor
157 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 12 August 2014 via mobile

We spent 2 nights here. The hotel is stunning. The grounds are scenic. Excellent location - shuttle to & from Vivo city & a drop off at Universal Studios. Free wifi too. Excellent air con in room. Room very spacious and well equipped. Cleaners excellent. Although some of the items such as curtains, towels etc could be improved if I was being picky. Lovely pool although I could imagine it getting very crowded as it is quite small. Nice little walk via steps down to the beaches and then the beach trams can be used. As well as bus number 3 picking up and dropping off just outside the entrance of the hotel. Lovely wildlife such as peacocks wandering round the hotel grounds.

Improvements:
A shuttle back from Universal
Free mini bar - other 5* hotels have provided this!
Lower the price of breakfast $42 is simply too expensive!
Check in could be made faster as we found that there only seemed to be 1 person serving.

Would have given 5 stars but had to compare it to other 5* hotels we've stayed in and a little behind them just yet! Had a lovely time however and would stay again!

Stayed August 2014, travelled as a couple
Helpful?
Thank lwa3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_VincentLelay, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review, 15 August 2014
Dear Iwa3,

Thank you for your valuable feedback on your recent stay with us. Indeed, the resort is strategically located on Sentosa with very beautiful architecture surrounded by lush greenery. We are very gratified to know that you enjoyed your room and out complimentary transfers around and out of the island. We have taken your comments into consideration and will work on it to make your next stay even better.

We look forward to having you with us again soon.

Warmest Regards,
Vincent Lelay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Singapore Sentosa Resort & Spa

Property: Sofitel Singapore Sentosa Resort & Spa
Address: 2 Bukit Manis Road, Sentosa Island 099891, Singapore (Formerly The Singapore Resort & Spa Sentosa, Managed by Accor)
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Sentosa Island
#3 Luxury Hotel in Sentosa Island
#3 On the Beach Hotel in Sentosa Island
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sofitel Singapore Sentosa Resort & Spa 5*
Number of rooms: 215
Official Description (provided by the hotel):
Sofitel Singapore Sentosa Resort & Spa is the newest French luxury 5-star resort hotel on Singapore's favourite island. Situated at the top of a cliff rising above Tanjong Beach, it is a haven of tranquility and relaxation blessed with stunning views of sunsets over the horizon. Greeting guests upon arrival in the lobby is a dazzling bespoke lighting installation inspired by the Milky Way hanging from the lofty ceiling. The entire property is cosseted in lush tropical greenery and overlooks the South China Sea. The 215-room hotel includes luxury rooms, suites and villas, and offers an array of delectable cuisines from around the world at its various F&B establishments. Facilities include indoor and outdoor event spaces, a state-of-the-art gym, children's playroom, complimentary internet access and shuttle services. Completing the experience for guests is a spacious swimming pool deck and the world's largest Sofitel Signature So SPA. ... more   less 
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Also Known As:
The Sentosa Resort And Spa
The Sentosa Hotel Sentosa Island
The Sentosa Island Hotel
The Hotel Sentosa Island

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