I love Starwood hotels and would take every opportunity to “experience” the hotels whenever possible. W Singapore is a beautiful hotel with nice deco and pool. You could take a relaxing stroll along the board walk in the area. The room is wonderful with different selection of coloured lighting. However, the W “experience” was a little let down by the inconsistence service. The talents are polite and greet you but the service lacks warmth, passion and enthusiasm. Give W Singapore time and it would be a great hotel.
Stayed Mid December 2012 for 2 nights.
Minor Areas for improvement
Shuttle service – Confusing shuttle frequency (Note: The shuttle bus has a “Guest” signage) and not all buses with the “W” logo pick up guests.
Arrival (4pm) - No offer to carry my bags up the flights of stairs. Only when I reached the lobby then realised there are two lifts by the corner.
Front Desk/House Keeping – I was given my room key but when I got to the room, it was not ready. I was left standing outside the room for about 7 mins for the housekeeping to complete their cleaning.
SPA – The masseuse did not introduce the facilities within the Spa Area. (Nevertheless, the massage was good)
Kitchen Table – The talent serving us was rather clueless on the dinner menu. The quality of the food does not justify the cost of the meal.
Checking Out – Talent simply inform me to check the bill and if it is in order sign on the dotted line. (Very cold service, no one bother to ask about my stay).
The Marketing Director happens to be at the lobby when I check in and was warmly welcome by her to the hotel. That was a nice gesture and she has great personality.
Skirt – Dinner was excellent and top quality food is served (had the beef cheek, simply melts in your mouth). The service was outstanding and deserved mentioning (Well Done). The talents even helped to arrange for a mini cake to celebrate my partner's birthday.
- Official Description (provided by the hotel):
- Set on a resort island with sparkling sea views, W Singapore - Sentosa Cove is Asia's new tropical playground and the perfect destination to sip, play and flirt. An oasis of modern luxury for discerning business travellers, vivacious staycationers and sophisticated globetrotters. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Booking.com, Southall Travel, Expedia, TripOnline SA, Hotels.com, HotelsClick, Ebookers, LateRooms, 5viajes2012 S.L., Evoline ltd, Cancelon and HotelQuickly so you can book your W Singapore Sentosa Cove reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.