Had our 2nd stay for 4days 3 nights. Everything else was good except that during checked in we were delayed for nearly 1hr 15 mins due to rooms not ready (had problems with either the shower/bathroom). We can't be allocated to another room as all rooms were fully booked. That we understand but what we didn't expected was that no staffs came to update us that our 10-15 mins or a while later or even a few mins wait actually took longer that it should. Its always us who have to keep going back to the counter & asked if its ready. We were left wondering to ourselves what is happening, when we can check in or whether there really is a room for us. We seriously hope that the staffs can be more pro active & had the initiative to update the customer rather than we keep going back to the counter & asked the checked in status for more than 3x. Nonetheless, we were given the late checked out at 2pm as part of the service recovery. We do understand that such unexpected things can happen but when it does, we still expect the same kind of professional service from the staffs.
- Official Description (provided by the hotel):
- Be inspired and energised by all that Sentosa Island has to offer, right on your doorstep. Explore adrenalin sports, theme parks, nature discoveries, local culture, or just an enjoyable break from a hectic lifestyle. Le Méridien Singapore, Sentosa, overlooking the iconic Merlion, the symbol of Singapore, is the ideal place to unlock this compelling destination. Le Méridien Hub is an innovative reinterpretation of the hotel lobby which acts as a gathering place for creative minds to converse, debate and exchange. A juxtaposition of relaxing and energising spaces will ensure an enjoyable stay. Inspired dining and relaxation choices are offered in our venues. Our fully-equipped fitness centre and swimming pool provide stimulating options to restore balance during your stay in this unique environment. In addition to all of the global features and activities you would expect at Le Méridien Hotels and Resorts, impeccable service is promised at every turn. ... more less
- Reservation Options:
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- Also Known As:
- Treasure Hotel Sentosa Island
- Treasure Resort Sentosa Island