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“Awesome”

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Le Meridien Singapore, Sentosa
Ranked #6 of 13 Hotels in Sentosa Island
Certificate of Excellence
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Awesome”
4 of 5 bubbles Reviewed 17 July 2014

Stayed here for a two night stop over on the way to Europe. Cool modern hotel with great customer service. Beautiful peaceful swimming pool.Location really close to universal studios.
Would stay here again!

  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Sheila H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip J, General Manager at Le Meridien Singapore, Sentosa, responded to this review, 18 July 2014
Dear Guest,

I am delighted that you enjoyed your recent stay at The Moevenpick Heritage Hotel, Sentosa and I sincerely appreciate that you have taken the time to post a review of your experience on Trip Advisor.

Thank you for acknowledging so many positive elements of your stay, from the architectural design and serene ambience of the hotel, to the prime location of the hotel that places us within walking distance to all the major attractions on Sentosa, as well as the friendly service provided by my colleagues. We make every effort to maintain the high standards of timely and quality service delivery that Moevenpick is known for and we are delighted that we have been successful in achieving this during your stay.

I truly appreciate you kind words and I look forward to the pleasure of welcoming you back to The Moevenpick Heritage Hotel, Sentosa in the very near future.


Sincerely,

Philip Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,332 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (236)
Date | Rating
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English first
Brisbane Region, Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

I had booked with Amoma online and paid in April. Amoma called me and said booking they had to cancel to booking as Amoma had promised something they could not deliver..

We were extremely angry and I was later contacted by Suria from the hotel. This lovely lady was able to fix up booking and match the price given to us by Amoma. She saved our sanity as we had already booked airfares.
We arrived at the hotel and from the moment we got there to the moment we left, everything was perfect.
We were given a Premium Merlion Room even though we had only paid for a deluxe.It was unreal. Such luxury!! Beautiful bathroom, fabulous food, very helpful, caring staff and perfect location.Granddaughter loved the pool as well.
Could not have asked for more. We will be staying with Movenpick from now on as we travel the overseas at least twice a year.
THE BEST HOTEL we have ever stayed in!!!!!

Room Tip: Any room would be lovely. It is a wonderful hotel.
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Gloria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip J, General Manager at Le Meridien Singapore, Sentosa, responded to this review, 16 July 2014
Dear Guest,

Thank you for taking the time to provide your feedback on Trip Advisor regarding your recent visit to The Moevenpick Heritage Hotel, Sentosa. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits.

I am delighted to learn that despite encountering an initial issue with your online agent on your booking, my Reservations Manager, Suria, was able to resolve your booking request efficiently and to your satisfaction.

I do also appreciate your kind works regarding the quality of our Heritage Merlion Room, the fabulous location of our hotel that places us within walking distance to all the major attractions on Sentosa, as well as the friendliness of my colleagues, which helped to leave a memorable impression on you and your grand-daughter. We make every effort to maintain the high standards of timely and quality service delivery that Moevenpick is known for and we are delighted that we have been successful in achieving this during your stay.

We appreciate your recommending our property on Trip Advisor and we look forward to the pleasure of welcoming you and your family back to The Moevenpick Heritage Hotel, Sentosa in the very near future.


Sincerely,

Philip Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 12 July 2014

Originally booked a Deluxe Twin via online agent as they mentioned it has 2 super-single bed. Arrived late at 4pm and were given an upgrade to the Heritage Premium room. The front desk told us there is a king-sized bed and a sofa bed in the room. Found out later that the sofa is just a normal sofa, cannot be converted to a bed! Luckily it is spacious enough to sleep on. Housekeeping is very kind to come back and give us extra bed sheet for the so-called sofa bed after sending the requested extra blanket.

Bathroom is a see-through concept with no door lock and two sliding doors! It's a nightmare when you have an active kids around. No privacy at all! Thank god this is an all ladies-girls staycation.

Apart from the above negativity, overall it is a great stay. Thanks to the lovely room and comfortable bed. Enjoying the Nespresso and welcome fruit platter. Walking distance to the Imbi Station (just one stop from Resort's World) and Merlion.

  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank junqitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip J, General Manager at Le Meridien Singapore, Sentosa, responded to this review, 14 July 2014
Dear Guest,

I am delighted that you enjoyed your recent stay at The Moevenpick Heritage Hotel, Sentosa and I sincerely appreciate that you have taken the time to post a review of your experience on Trip Advisor.

Thank you for acknowledging so many positive elements of your stay particularly the design of our Heritage Premium Room, the comfort of our bedding and the facilities within, as well as the convenient location of our hotel. I am also grateful to learn, despite encountering an issue with your desired room type, that my colleagues from Housekeeping were able to resolve this to your satisfaction; ensuring your care and comfort.

We appreciate your recommending our property on Trip Advisor and we look forward to the pleasure of welcoming you back to The Moevenpick Heritage Hotel, Sentosa in the very near future.

Sincerely,

Philip Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 11 July 2014

Great place to stay beautiful rooms, complementary nespresso coffee machine in room, beautiful bathroom excellent location for Universal Studios, casino, huge selection of restaurants, free train rides around Sentosa, nice walk to beach with selection of restaurants for breakfast, lunch and dinner all in all excellent hotel to stay

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darzie28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip J, General Manager at Le Meridien Singapore, Sentosa, responded to this review, 14 July 2014
Dear Guest,

I do appreciate you taking the time to share your feedback of your personal experience from your recent stay with us at The Moevenpick Heritage Hotel, Sentosa on Trip Advisor. We make every effort to maintain the high standards of timely and quality service delivery that Moevenpick is known for and I am pleased that we have been successful in achieving this during your stay.

Thank you for acknowledging the many positive elements of your stay, especially the quality of our guestrooms with Nespresso coffee machines and your comment regarding the fabulous location of our hotel; beside the Sentosa Express Station and all major attractions on Sentosa. Our location is truly a wonderful asset, which all guests appreciate.

Thank you once again for your feedback on Trip Advisor. We look forward to the pleasure of welcoming you back in the very near future.

Sincerely,

Philip Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

Myself and three friends had a reunion for our 60th birthdays. We stayed for 3 nights at this hotel. It was absolutely lovely. Nespresso coffee machines in the rooms. Beautiful large granite bathrooms. To be honest could not fault it. Would stay here again if and when back in Singapore

  • Stayed March 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank izzyweir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip J, General Manager at Le Meridien Singapore, Sentosa, responded to this review, 12 July 2014
Dear Guest,

I wish you a very happy belated birthday and thank you very much for taking the time to share your review of your experience at The Moevenpick Heritage Hotel Sentosa on Trip Advisor.

I am delighted to learn that you and your friends had a wonderful experience and I sincerely appreciate your kind words regarding the design and facilities provided in our guestroom. We make every effort to maintain the high standards of timely and quality service delivery that Moevenpick is known for and I am pleased that we have been successful in achieveing this during your stay.

Thank you again for your review. We look forward to the pleasure of welcoming you back to The Moevenpick Heritage Hotel Sentosa in the very near future, or at the very least for your next birthday celebration.


Sincerely,

Philip Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
58 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 9 July 2014 via mobile

Arrived at midday with my niece fully expecting not to be able to check in and sure enough we had to wait till 3pm. No problem - free monorail ride to Vivo City shopping mall and returned to find we had been upgraded to a beautiful room with private courtyard and hot tub. Delightful! Well equipped and very comfortable. The food was terrific - we had brekky and a couple of dinners. Staff delightful and accommodating. Well located for theme parks etc. Now the two minuses. First the pool - very few lounges and those there sit in water. So little kids slither underneath you splashing your things. No one supervising pool so some kids climbing glass walls to dive in - very dangerous. Second - we were on a late night flight out of Singapore so I asked if we could leave our bags when we checked out at 12 (no problem) while we went sightseeing. This is the only hotel of this calibre I have stayed in where you cannot have a shower to freshen up before you head off to the airport. No public showers at the pool or gym. So if the hotel is full - and it was - you just have to leave grimy for a long flight. With the number of late flights out of Singapore this really is something that a good hotel should offer. But hats off to the staff for their courtesy despite my frustration. I think Moevenpick should consider this sort of service in the future.

Stayed July 2014, travelled with family
Helpful?
1 Thank ferrisgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip J, General Manager at Le Meridien Singapore, Sentosa, responded to this review, 10 July 2014
Dear Guest,

Thank you for taking the time to provide your feedback on Trip Advisor regarding your recent visit to The Moevenpick Heritage Hotel, Sentosa. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits.

Thank you for acknowledging so many positive elements of your stay particularly the prime location of our hotel, the design of our Onsen Suite, and the friendly service you received from my colleagues. I am also grateful to learn that you had enjoyed the breakfast and dinner offerings at our all-day-dining restaurant, Tablescape.

I also wanted to acknowledge your comments regarding our lack of shower facilities by the pool and in the gym. Although we do actually have showers by the pool, we sadly do not have them in the gym. This was an unfortunate compromise we had to make during the renovation and redesign of our historic building, as there was just not space to accommodate this facility. Despite this, I trust you will continue to consider us when your travel plans bring you back to Sentosa.

Thank you once again for your feedback on Trip Advisor. We look forward to the pleasure of welcoming you back in the very near future.

Sincerely,

Philip Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pleasure Point
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 8 July 2014

Had a great stay at Sentosa. The Movenpick is in the perfect location and we were given a upgrade to a suite, which was fab. The staff were always exceptional, the room was one of the best 5 star hotels I've stayed at and the location perfect, right across for monorail and only a few minute walk to beach or Universal Studios if you want to walk and very new, lavish and beautiful decor.

It was the little things that the hotel did that I really liked. Like getting a fresh juice on arrival, the free chocolate bar a 3pm and the breaky was always great.

After 3 niotes at the Movenpick, we went to the Marina Bay Sand for only 1 nite and we were sorry we did, as it does not come close to the Movenpick.

Would highly recommend the hotel to anyone.

Room Tip: Make sure you get into the new wing, as there looked like there was an older wing, which looked old.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip J, General Manager at Le Meridien Singapore, Sentosa, responded to this review, 10 July 2014
Dear Guest,

I am delighted that you enjoyed your recent stay at The Moevenpick Heritage Hotel, Sentosa and I sincerely appreciate that you have taken the time to post a review of your experience on Trip Advisor.

Thank you for recognizing the many positive elements of your stay; from the prime location of the hotel, that places us within walking distance to all the major attractions on Sentosa, to the good quality and variety of our breakfast and the friendliness of my colleagues. I am equally glad that you had enjoyed the welcome juices upon arrival and our unique Chocolate Hour that takes place at 3pm daily at the Galleria. We make every effort to maintain the high standards of timely and quality service delivery that Moevenpick is known for and we are delighted that we have been successful in achieving this during your stay

Thank you once again for the feedback and we look forward to the pleasure of welcoming you back to The Moevenpick Heritage Hotel when you next visit Sentosa.

Sincerely,

Philip Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Meridien Singapore, Sentosa

Property: Le Meridien Singapore, Sentosa
Address: 23 Beach View, Sentosa Island 098679, Singapore (Formerly Movenpick Heritage Hotel Sentosa)
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Sentosa Island
#6 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Le Meridien Singapore, Sentosa 5*
Number of rooms: 191
Official Description (provided by the hotel):
Be inspired and energised by all that Sentosa Island has to offer, right on your doorstep. Explore adrenalin sports, theme parks, nature discoveries, local culture, or just an enjoyable break from a hectic lifestyle. Le Méridien Singapore, Sentosa, overlooking the iconic Merlion, the symbol of Singapore, is the ideal place to unlock this compelling destination. Le Méridien Hub is an innovative reinterpretation of the hotel lobby which acts as a gathering place for creative minds to converse, debate and exchange. A juxtaposition of relaxing and energising spaces will ensure an enjoyable stay. Inspired dining and relaxation choices are offered in our venues. Our fully-equipped fitness centre and swimming pool provide stimulating options to restore balance during your stay in this unique environment. In addition to all of the global features and activities you would expect at Le Méridien Hotels and Resorts, impeccable service is promised at every turn. ... more   less 
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Also Known As:
Treasure Hotel Sentosa Island
Treasure Resort Sentosa Island

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