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“Good Hotel but...”

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Fragrance Hotel - Imperial
Ranked #189 of 316 Hotels in Singapore
Reviewed 3 April 2014

We, with my wife and son, stayed in this hotel last march 23-25, 2014. The location of the hotel is good, it is a 2-3 minutes walk to lavender station. We arrived about 10:30 AM, we are told by front desk staffs, that the check-in time is 3pm. I requested for 1pm, she answered that she will try her best. We left our luggage and proceed to Universal Studio. The front desk staffs are courteous. We return to the hotel by 8 pm. The check-in process was smooth. One of the staffs helped us with our luggage. We are dismayed because when we entered our room, it is NOT YET MADE UP AND CLEANED. Maybe the previous guests have just left. This is a shortcoming on their part because our room should have been readied by at least 1 pm. We waited for 20-30 minutes for the room to be cleaned.

I have really no issues with the hotel but our problem is the guests. During that time there are many Chinese guests. They are so loud and noisy. On our first morning, by 5:30 AM, we are awaken by their loud voices on the hallway. They keep talking and knocking doors from room to room to awaken the members of their group. Thanks God, they didn't knock our door but on our second day, they did. My gush!! At the resto/cafe of the hotel during breakfast, they talked as if they owned the place or they are the only persons in the room.

I think, the hotel have the role to play. They should inform their guests of the house rules. Guests don't have to knock the doors to awaken the members of their group. They can use the phone. They should observe silence.

  • Stayed: March 2014, travelled with family
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5  Thank Dias2014zc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 March 2014

We checked in this hotel last April 14 to April 15 2013. My boyfriend and I stayed here overnight when we went to SG to visit my sister. My sister’s apartment was too crowded on the 1st night, that we decided to find a cheap budgeted hotel near her place instead. It was a good location as it’s not only 5 mins walk from my sister’s place but it’s also 2 mins walk to the MRT. We checked in very late because of the whole day tour and sudden changes that night. The room we stayed was actually quite big for a couple, it has refrigerator and heater in the shower. It has no windows though but the whole place was serene. The entire stay was relaxing as we did not have any problem with the whole registration and the hotel’s ambiance was pleasant. I will definitely stay here again if I go back to SG!

  • Stayed: April 2013, travelled as a couple
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Thank Frances Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2014 via mobile

I'm a big believer in 'You get what you pay for' and this place is way over priced. First of all, when we arrived they had no booking for us even though it was booked and paid for 2 months in advanced, so this turned the simply process of checking in, into a long drawn out process. The staff were very helpful and accommodating and we eventually got our room.
The room itself was pretty low budget, nothing like the pictures. The shower had no shower head on it, which the staff fixed once I bought it to there attention, there was no shower curtain or anything to separate the shower from the toilet.
I needed to iron a shirt but there was no iron in the room, went to reception to get one, had to leave a deposit for the iron, but they had no ironing board.
And don't think of sleeping in, cause u hear everything that happens in the hallway, loud and clear

Stayed: February 2014, travelled with friends
4  Thank Cptncnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2014 via mobile

Nice hotel. Not too far from Lavender MRT Station, just about 5 minutes walks. But the room service had very late in work. We go from hotel at 10am, when we go back at 4pm for take a nap, our room not cleaned yet. When we already take a nap, they knock the door for clean our room. OMG....

Stayed: February 2014, travelled with family
1  Thank Kevin_Wendi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014

Really dissapointed. Not as advertised on the web. Place was really smelly. Room cramped. Receptionist with a terrible attitude. Place is about half hour from airport. Really disapointed..
will not go back here.

Room Tip: Dont go there
  • Stayed: February 2014, travelled solo
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3  Thank Arvinder N N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2013 via mobile

If you are looking for a neat, good smelling hotel, Fragrance is the one. Central and close to most markets, if that's what you are looking for.
Down sides, false advertising of free wifi, TERRIBLE attitude of breakfast staff, rude and not accommodating.

Stayed: December 2013
2  Thank ShalsJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

I had great time staying at the hotel for the last weekend. Usually stay at little india area, but i got great deal of price from the travel agents.
booked superior room and when i got there early from the check in time, the receptionist asked us if we want to upgrade to deluxe with big window looking very nice to the street for only 10 dollar

we got breakfast with coupon, you can pick from their menu set, but nothing is special, especially the breakfast staff which kind of rude even the cafe is quiet.

the deluxe room is comfortable with adequate LCD TV and they have wet bathroom join with the shower together
the location is very good, about 5 minutes to lavender MRT exit A and above the station you got cheap food court including 24 hours kopitiam, which serve good tea milk and kaya butter toast.

overall, it is good hotel in a very quiet environment.

Room Tip: if you want a view, try the deluxe room.
  • Stayed: December 2013, travelled as a couple
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1  Thank kittycat33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fragrance Hotel - Imperial

Address: 28 Penhas Road, Singapore 208187, Singapore
Region: Singapore > Singapore
Amenities:
Business Centre with Internet Access Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #189 of 316 Hotels in Singapore
Price Range: £56 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fragrance Hotel - Imperial 3.5*
Number of rooms: 74
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Also Known As:
Fragrance Hotel - Imperial Singapore

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