We, with my wife and son, stayed in this hotel last march 23-25, 2014. The location of the hotel is good, it is a 2-3 minutes walk to lavender station. We arrived about 10:30 AM, we are told by front desk staffs, that the check-in time is 3pm. I requested for 1pm, she answered that she will try her best. We left our luggage and proceed to Universal Studio. The front desk staffs are courteous. We return to the hotel by 8 pm. The check-in process was smooth. One of the staffs helped us with our luggage. We are dismayed because when we entered our room, it is NOT YET MADE UP AND CLEANED. Maybe the previous guests have just left. This is a shortcoming on their part because our room should have been readied by at least 1 pm. We waited for 20-30 minutes for the room to be cleaned.
I have really no issues with the hotel but our problem is the guests. During that time there are many Chinese guests. They are so loud and noisy. On our first morning, by 5:30 AM, we are awaken by their loud voices on the hallway. They keep talking and knocking doors from room to room to awaken the members of their group. Thanks God, they didn't knock our door but on our second day, they did. My gush!! At the resto/cafe of the hotel during breakfast, they talked as if they owned the place or they are the only persons in the room.
I think, the hotel have the role to play. They should inform their guests of the house rules. Guests don't have to knock the doors to awaken the members of their group. They can use the phone. They should observe silence.
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- Also Known As:
- Fragrance Hotel - Imperial Singapore