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“Hidden gem in Lavender, Singapore”

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Fragrance Hotel - Imperial
Ranked #184 of 312 Hotels in Singapore
Manila, Philippines
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Hidden gem in Lavender, Singapore”
Reviewed 26 May 2014

I was a bit apprehensive to stay in a budget hotel. Having a Holiday Inn membership card, we would usually stay in this hotel, especially when we travel to HK. "But this is antiseptic Singapore", I thought. So I agreed with my travel agent to stay for 3 days & 2 nights in Fragrance Imperial on Penhas St., about 100 meters away from the Lavender MRT station.
On the day of our arrival, the hotel shuttle left us after we failed to show up on time at the Changing Airport information area. Blame goes to the family, who was just ahead of us in the line to the immigration counter. They did not properly fill up their immigration forms. So we bought Nets FlashPay cards and we took the MRT to the hotel. You can use this card to pay for the MRT, bus, and taxi fare. Just load up the card at the nearest 7-11. Fortunately, Fragrance Imperial is located near the Lavender Station of MRT East-West Line that ends at the Changing Airport.
At the hotel's front desk, we were greeted by an almost all-Filipino hotel staff. They're very friendly, which is very comforting to a tired, hungry, and sleep-deprived traveller. Wifi is 3 Sing dollars for 2hrs and 10 Sing dollars for 24hours. Take the latter, obviously.
The triple room is small. But it is very clean, the hot shower is good, there's a hair dryer, complimentary bottled water which they replenish daily, and the air conditioning is cool. There's a flat screened TV but it has limited channels. The towels are clean and fresh. The bathroom is small but clean. There is no glass enclosure in the shower, instead there is a shower curtain. I wish they would spruce it up with a basic enclosure. And provide foot towels too.
I remember there are 7 set breakfast choices. A set breakfast includes 2 pcs of toast, potato hash, butter & jam, juice & coffee. It's up to you if you would want eggs, sausage, ham, turkey bacon, porridge, noodle soup or cereals to go with the toast and beverage.
Late checkout is at 12:30 but they will allow you to stash your luggage in their holding area if you want to further explore Singapore prior to your departure.
Their front desk officer Lee Aquino, the kind & handsome man blessed with the names of 2 heads of states (Singapore's Lee Kuan Yew and Philippines' Noynoy Aquino), will make your stay better than expected.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank CarminaRomero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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341 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Swedish first
  • Thai first
  • Any
English first
1 review
Reviewed 11 May 2014

hotel is short walk from mrt so its covenient also fewer stops to changi airport. place safe, left my laptop bag at lobby, front staff got it and secured it for me. saved me from great. highly recommended

alex
manila philippines

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank galatep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 May 2014

The place is old and not very clean. Rooms are cramped. There is nothing fragrant about it at all. In fact it did not smell very well, some floors worse than others. Frontdesk staff very friendly and helpful- they are the only reasom I rated this hotel poor instead of terrible. Cafe staff are a nightmare. Seriously you can tell the cafe staff hated their jobs. Food was shocking. Spend a few more and get a proper hotel.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank crank868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 May 2014

Visited recently and was very impressed with the hospitality. Mark the front desk staff was very professional and other staffs were also extremely friendly. The housekeeping uncle who always handled the 3 Rd floor was very nice and should be given a raise or something. He always would be very considerate in cleaning my room, ie only clean when I'm not in the room or prearrange the cleaning with me.

I would give a 5 star if it was not for the cafe. The staffs in the cafe are very arrogant. The management should look into the staff seriously as I was often bullied by the staff and forced into doing things that I didn't want to. I believe I'm not the only one.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kelvintanme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 May 2014 via mobile

I stayed there during 1-4 May, 2014 and totally it was good. Staffs are so helpful to assist. At first we booked the two single beds but the first night they gave us one big bed. So, at the other two nights, they moved us to the room with two singles. It was a good service.

However, for breakfast, we did not enjoy much as it was not so tasty.

Finally the room is small but clean. Only it doesn't have the window which I prefer to have. Totally it was good.

Stayed May 2557, travelled with friends
Helpful?
1 Thank Nat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 April 2014

While staying at the Fragrance Imperial ,I found I felt like I was at home. The staff were very helpful and friendly. Gave us great sightseeing advice , and took an Interest on how we felt about our experiences. Shanti was so welcoming and warm and assisted in our every need.
I would stay with the Fragrance Imperial again. When we first arrived in Singapore we stayed at the V Lavender and did not feel comfortable at all , so we moved to the Fragrance. best thing we did . love the place and Shanti.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank genine75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zamboanga Peninsula, Philippines
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 April 2014

We, with my wife and son, stayed in this hotel last march 23-25, 2014. The location of the hotel is good, it is a 2-3 minutes walk to lavender station. We arrived about 10:30 AM, we are told by front desk staffs, that the check-in time is 3pm. I requested for 1pm, she answered that she will try her best. We left our luggage and proceed to Universal Studio. The front desk staffs are courteous. We return to the hotel by 8 pm. The check-in process was smooth. One of the staffs helped us with our luggage. We are dismayed because when we entered our room, it is NOT YET MADE UP AND CLEANED. Maybe the previous guests have just left. This is a shortcoming on their part because our room should have been readied by at least 1 pm. We waited for 20-30 minutes for the room to be cleaned.

I have really no issues with the hotel but our problem is the guests. During that time there are many Chinese guests. They are so loud and noisy. On our first morning, by 5:30 AM, we are awaken by their loud voices on the hallway. They keep talking and knocking doors from room to room to awaken the members of their group. Thanks God, they didn't knock our door but on our second day, they did. My gush!! At the resto/cafe of the hotel during breakfast, they talked as if they owned the place or they are the only persons in the room.

I think, the hotel have the role to play. They should inform their guests of the house rules. Guests don't have to knock the doors to awaken the members of their group. They can use the phone. They should observe silence.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Dias2014zc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fragrance Hotel - Imperial

Property: Fragrance Hotel - Imperial
Address: 28 Penhas Road, Singapore 208187, Singapore
Region: Singapore > Singapore
Amenities:
Business Centre with Internet Access Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #184 of 312 Hotels in Singapore
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Fragrance Hotel - Imperial 3.5*
Number of rooms: 74
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Also Known As:
Fragrance Hotel - Imperial Singapore

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