When I emailed the person in charge of booking, I told him that the total number of guests would be three and he recommended a superior room. When I went to the hotel on the actual date, the front desk clerk told me that he cannot give us the room as the superior room can only accommodate two persons. I showed him the email conversations and after making a call, he told me I can either come back on dates when the family room is available or pay more for an additional room. What I was really upset about was that he never apologised although it was the hotel's mistake that I could not get the room.
As we needed a place to stay for that date and as we were angry with their service, we decided to go to another hotel and asked him for a letter which I would use as an evidence to get a refund (I used groupon to book the room.). The clerk told me the customer relations personnel would send me an email within that day, which I did not receive even until today (which is two days later).
It was a really unpleasant experience and personally I would not recommend that hotel to my friends.
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- Also Known As:
- Fragrance Hotel - Imperial Singapore