We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Express check in and out, but small room, dirty, crowded, noisy”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Fragrance Hotel - Imperial
Ranked #194 of 317 Hotels in Singapore
Reviewed 22 August 2014

I was facing some problem to find the hotel at the first place because there was not much of a signboard if you are walking from the MRT station. The entrance to the hotel is just one tiny door beside the Antoinette restaurant.

Check in process is quite smooth and face. Within few minutes I am up in the room. The room is quite small and the bathroom is quite narrow. When I took off my socks, I can feel the dust on the floor. And floor mat to the washroom is not absorbing any water at all. When I peek under the bed, I can see all sort of things, like papers, insects and so on.

At around 4 AM to 5 AM in the morning, there are like few couples speaking loudly in the walkway outside the room. Seems like they just got back from a party or so. It is either the door/wall is too thin or they are just speaking too loud. You can hear door being closed either gently or hard

The bed is just so hard that feels like we are sleeping on a board. The pillow is equally hard.

There are construction on going beside the hotel so I would expect some noise during the day but I dont get to experience it since I went to work at 9 AM and come back after 9 PM.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank kons168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (348)
Traveller rating
Traveller type
Time of year
  • More languages

130 - 136 of 348 reviews

Reviewed 10 August 2014

I like the location. It is near Lavender MRT and bus stop. For meals outside the hotel, the nearest food complex and supermarket are three to five minutes away by foot. My aunt and I arrived while the hotel is renovating its exterior; hence, we are hearing construction noises around 9 or 10am. We got a Deluxe room without windows (sans the one in the bathroom). The room is small but our movement, at least, were not limited. There is a small fridge, hair dryer, dvd player, and mounted television. I am not impressed with the channel line-up; I am not sure if we have to pay more for cable add-on. Bathroom is ok and clean but their showerhead needs replacing. Staff are friendly, courteous, and attentive to their customer's need. I'd recommend this hotel to any tourists who wishes for a homely place to rest after exploring parts of the city.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Joyce C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

I managed to book this hotel through The Indian website Make my trip. The location of the hotel was excellent, just a stones throw away from the Lavender MRT station. That was the only part. The first room they offered me was without any windows, On complaining, they shifted me a different room with a window that was in the bathroom. On mu constant complaining they moved me to a room with a window, but the apart from the bed i could barely fit mu suitcase . The rooms are so small. Even in that small room the AC was not cold enough. They refused to give me free wi-fi, when their website sated that. Their reason was that I had not booked on their site . So much for customer hospitality .

Since i had pre paid I could not move out. I guess they realized that and were least accommodating. Also Its site like make my trip, that do not think its important to post what to actually expect. They have no systems of checks and verification to help customers .what a pity?

In case one needs to book here please make sure you ask the right questions, and get a chance to choose your room, otherwise you will have an equally horrible experience

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank sumzik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

When I emailed the person in charge of booking, I told him that the total number of guests would be three and he recommended a superior room. When I went to the hotel on the actual date, the front desk clerk told me that he cannot give us the room as the superior room can only accommodate two persons. I showed him the email conversations and after making a call, he told me I can either come back on dates when the family room is available or pay more for an additional room. What I was really upset about was that he never apologised although it was the hotel's mistake that I could not get the room.
As we needed a place to stay for that date and as we were angry with their service, we decided to go to another hotel and asked him for a letter which I would use as an evidence to get a refund (I used groupon to book the room.). The clerk told me the customer relations personnel would send me an email within that day, which I did not receive even until today (which is two days later).
It was a really unpleasant experience and personally I would not recommend that hotel to my friends.

  • Stayed: July 2014, travelled with friends
    • Service
1  Thank Sophie915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014 via mobile

Nice hotel close to mrt
shopping and food outlets... clean rooms
with nice breakfast. Great staff in the hotel assists all times. Would recommend. Clean rooms with cable tv - comfortable beds. Safe location with good lighting.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank glenn h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

The first thing that I can remember about this hotel is its fragrant smell. Some people may find the smell overpowering but for me, I loved it.

We checked in this hotel last November 24 and November 29 2013. We got a family room for 3 adults. Our room is a bit small but enough for an overnight stay since we only used this hotel for our pre and post cruise accommodation. The room and bathroom are clean. Air-conditioning worked well.

What I like most about this hotel is the location. It's a five-minute walk to the EW11 Lavender (green) station and so it's very easy for you to go around the city. In Singapore, it's much cheaper to use the train than to get the taxi. We were able to go to Mustafa Centre for shopping, which is a 15-minute walking from this hotel.

If you're a Filipino, this hotel might be very convenient for you as most of the staff are Filipinos! Hurray for no language barrier! They were all helpful and friendly. They suggest you where to go.

There's breakfast included. The restaurant (The Good News Restaurant) is downstairs. They don't serve rice. Anyway there are nearby hawker centres and food stores for variety. There's also a 7 eleven outside the hotel. It's very convenient if you need to buy something late at night.

Don't bother to swim in their swimming pool. There were snails when we checked it out. It was dirty and small. This facility needs improvement.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ViajeraShelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014 via mobile

I now understand why the hotel was named such. Each time you pass by the hallway, it always has a fragrant smell around it :) our stay was a very pleasant one. The only thing that put us off was the fact that check in time was actually 3PM! We arrived at 9am, luckily the train station Lavender was neaby.. A walking distance of 5 minutes. Convenience stores are nearby this hotel and staff are friendly and courteous when you ask for help in directions. Rooms were not really spacious but you get what you pay for. I had a good sleep nonetheless. Recommending this hotel for travelers on a budget.

Stayed: June 2014, travelled as a couple
Thank Rbedz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Singapore hotels
Fragrance Hotel - Selegie
#181 of 317 in Singapore
10 reviews
Fragrance Hotel - Bugis
#172 of 317 in Singapore
439 reviews
Kampong Glam
Santa Grand Hotel Bugis
Santa Grand Hotel Bugis
#124 of 317 in Singapore
1,017 reviews
Show Prices
Show Prices
Show Prices
Fragrance Hotel - Lavender
#274 of 317 in Singapore
64 reviews
Fragrance Hotel - Rose
#187 of 317 in Singapore
75 reviews
Little India
Sandpiper Hotel Singapore
Sandpiper Hotel Singapore
#153 of 317 in Singapore
273 reviews
Show Prices
Show Prices
Show Prices

Been to Fragrance Hotel - Imperial? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fragrance Hotel - Imperial

Address: 28 Penhas Road, Singapore 208187, Singapore
Region: Singapore > Singapore
Business Centre with Internet Access Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #194 of 317 Hotels in Singapore
Price Range: £58 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fragrance Hotel - Imperial 3.5*
Number of rooms: 74
Reservation Options:
TripAdvisor is proud to partner with Asiatravel.com Holdings, Agoda, Travel Republic (UK), Expedia, Booking.com, TripOnline SA, Ebookers, HotelsClick, Cancelon, Evoline ltd, HotelQuickly and 5viajes2012 S.L. so you can book your Fragrance Hotel - Imperial reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fragrance Hotel - Imperial Singapore

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing