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“Good location, BAD reception”

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Orchard Grand Court
Ranked #124 of 308 Hotels in Singapore
Kolkata (Calcutta), India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good location, BAD reception”
Reviewed 2 March 2014

Good location, BAD reception
Central location , easily accessible, clean rooms
7
Not a hotel, but serviced apartments, actually. No help from the concierge who stands mutely uninvolved looking straight ahead while we wheeled Mother in on her wheelchair. No help with the luggage either. No early check-in, in spite of request at booking. No waiting in the lobby. Expect to be directed to Mustafa Centre by the ghoul at reception as it is open 24 hrs. Come back at 2:00 pm to check-in if you have landed up in an early morning flight. Any clarifications are to be done by Agoda.com! -this from Ghoulish Receptionist. After being made to feel as unwelcome as possible,the clean and comfortable rooms came as a pleasant surprise! And,the only accomodation we have stayed in where the frontage is given over to convienence stores! Main entrance is through a side street!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sanjana305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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257 reviews from our community

Traveller rating
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    57
    8
    9
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 February 2014

Paid $268 a night for the 1 bedroom suite and there is no fridge. This is day 2 of a 5 day stay and I wish I could just leave. They tell me the minibar has a cooler but it is just inadequate. It doesn't chill anything ambient, just delays anything already chilled going warm. Then they have the gall to charge $3 for a jug of ice. But it has a microwave, not sure what they think we are going to use that for.

Now the construction site next door is a separate issue. Not the hotels fault, just noisy during the day.

Room Tip: Don't stay in room 901.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JDMarch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Jakarta Raya, Indonesia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 January 2014

I've been stopping at this hotel a number of years when visiting Singapore. Location is just off Orchard Road, so price is quite reasonable, given the location. Some great little local restuarants just outside the hotel, where you can pick up very tasty local food for a very cheap price. I would certainly recommend you try as you won't be disappointed. MRT station about a 5 to 10 minute walk also is the bottom end of Orchard Road. Rooms are a good size and very clean, with tea and coffee making facilites. Breakfast quite good with western and asian on offer. Staff always friendly and helpfu, will no doubt stop there again.

Stayed December 2013, travelled with family
Helpful?
2 Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sydney
Level Contributor
176 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 27 January 2014 via mobile

This is a lovely hotel, modest yet clean and well located just a few blocks from Orchard Road.
The rooms are enormous, we'll appointed with all the amenities. Likewise the bathrooms are large. I choose this hotel for its pool, which no one seemed to use, it's not spectacular, but large , clean tucked out of the way, and change rooms are nearby.
I arrived very early and was not able to go straight to my room, but they allowed me to use the gym change rooms for a shower.

Stayed December 2013, travelled with friends
Helpful?
1 Thank brysc01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague
Level Contributor
227 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 350 helpful votes
Reviewed 25 January 2014

The room on the 8th floor was quiet comfortable. No outside noises, clean and about 300 m away from Somerset MRT. The breakfast restaurant on the ground floor was very asian oriented (80 % of the guests were asian). That means you will find lots of rice and noodle, but no cheese or other spreads. Also corn flakes in a package 3 mnth overdue. Then there was the shower. It's temperature couldn't be adjusted correctly. It was swaying between to cold or to hot. Not a big deal, but... In spite of these minor things the hotel brings good value for money. Oh yeah one thing; the staff was very helpful. All but one older lady, who seemed to have no clue what flexibility means...

Room Tip: Higher floors are usually better
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NickE2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gosford, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 January 2014 via mobile

Here with my 7 year old daughter for a week. Great location...close to MRT and walking distance to Orchard Road. Pool and gym basic but good. Supermarket just downstairs. Big room, very clean. Furniture a little dated but in good condition. Very satisfied and will come here again.

Helpful?
1 Thank Seachanger1972
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Manila, Philippines
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 25 December 2013 via mobile

We stayed at this hotel just for the holidays. This is one of the few hotels that you can actually book for 3 people. The room costs around 200+ singapore dollars for 3 with breakfast buffet.
The entrance is at the back of the hotel, this is most probably because the front is occupied by commercial establishments (There's a grocery store and a pharmacy among others).
The room (for 3) had 2 beds, 1 single bed and 1 queen sized bed. It was very spacious and you can really move around the room. The room includes the usual stuff: tv set (with few channels), a mini bar, small table, 3 chairs, etc. There's also your free bottles of water and coffee. But I was impressed to see an iron with ironing board included inside the closet.
There was also a tub inside the bathroom where,again, you can find the usual free stuff like soaps, toothbrushes, conditioners, etc.
The room was really cozy. Air conditioning was working good, too good actually - can get too cold. But the carpet was quite dirty. It had weird stains. And the decor and setup was quite outdated.
We can also also hear banging from the room above ours which was irritating.
For the breakfast, we had buffet. Not much choices but the food was okay -don't expect too much.
As for the staff, I can't say much since we didn't really interact with them. But they were very strict (they actually make copies of your passport) - which I do appreciate as they are only looking out for the guests.
Would I stay at this hotel again? Yes. It's not a "Wow" experience but then again, for the price, it was actually an okay stay.

Stayed December 2013, travelled with friends
Helpful?
3 Thank scrappydoodledoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Orchard Grand Court

Property: Orchard Grand Court
Address: 131 Killiney Road Cgh Building, Singapore 239571, Singapore
Region: Singapore > Singapore
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #124 of 308 Hotels in Singapore
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Orchard Grand Court 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Orchard Grand Court is located 8 minutes walk from the Orchard Road Shopping Malls & Somerset MRT Station. It is only 25 km or a 30 minutes drive from Changi International Airport and 0.5km from Orchard Road It has easy accessibility to the Suntec City, Marina Bay Sands, Clark Quay, Boat Quay and other major tourist attractions. The 203 guestrooms are spacious, brightly lit and air-conditioned with private bathrooms. All rooms has amenities, bedroom slippers, iron & ironing board, safe, hair dryer, coffee tea making facilities, flat-screen television with cable channels. Free Wi-Fi access is available in all rooms. Other facilities include a café, an outdoor swimming pool, gymnasium, sauna and a 24 hours supermarket within the same premises. ... more   less 
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Also Known As:
Orchard Grand Court Hotel Singapore
Orchard Grand Court Singapore

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