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“A good hotel with great price”

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Orchard Grand Court
Ranked #151 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 28 July 2014

We came to orchard grand court hotel after a long ride from the airport, and frankly, it was pretty unpleasant. Because of the hotel's location, most taxi drivers don't know where you are. But when we get there, it such a hidden gem. The front desk staffs are very friendly. We booked two rooms, And it was large and comfortable. Again, because of the location, it's nearly impossible for us to hail a cab ourselve. We always either walk or use the cab service which charges extra fees, but it's still a very good hotel to stay, and not very far from Clarky's

Stayed: June 2014, travelled with family
3  Thank Crazymonkey20082001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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153 - 159 of 267 reviews

Reviewed 27 July 2014

This is the first time we had stayed at a hotel with a heart. The rooms were good size but the service is ZERO!
I had reserved this hotel for my cousins from USA.
We had booked 2 rooms. More than $550. Not a cheap choice for hotel but we reckon the central location was ideal. However, with that price we could get an international hotel.
Location was not the issue. The service is terrible. Communications breakdown. For the first time, we feel the hotel was just concerned about MONEY. There was no greetings when we arrived in the hotel. The concierge was not even keen to help with the luggage. Once they saw us alighting from a cab, they looked at us to see there was any luggage then they looked away.

When I approached the concierge another day as I was visiting my cousins and could not access the lift. He just unhappily say you must go to reception in a very rude tone.

Throughout the stay from 21st to 27th July, there were no friendly greetings at all.

They even charged us early check in even though we asked if they could allow us and they say they will put on priority. When we checked in the second group of guests on 24th july. they gave us the early check in but charged us another$139...even though the room was already $278.

They also charge the kid another $40 even though the room was already charged and big enough for mum and two kids. We spoke to them but there was no signs of any service spirit.

This is the worst hotel, I, as a regular traveller had ever encountered!

The room is large because it is a suite but not worth the money. there was only one microwave...that's all but we have no need for microwave.

Be careful as they will charge for extra person.

the receptionist is the worst. They are not friendly and when you talk to them, it is as if they are interested in counting money. Better they have an automated check in system.

The room smelled of smoke even though we were given a non smoking floor. Even we told them nothing was done except they spray the room.

They were seriously not interested in the guests.

So unless you are desperate to stay here cos Singapore DOES NOT have any rooms, there are many hotels that we can choose.

So today, we are seriously checking out!!!

We will not stay here again no matter what unless they are more service oriented.

As a service oriented tourism entity, service is the key. As tourists or travellers we should not allow poor service to carry on even though we are in need of hotel rooms.

By allowing this to happen service will never improve in Singapore!

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
9  Thank LUVBALIBEACH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014 via mobile

Stayed here for four nights this summer. The rooms were huge, good ac, very clean. The hotel is a five minute stroll from Orchard, great location, very safe. The free breakfast was good. The WiFi worked but was slow, couldn't steam a single video. The service was quite horrible though, they couldn't give us a nail cutter, couldn't weight our bags, the cleaners went home at 3 and we couldn't get our room cleaned after and the staff was only borderline polite. I would recommend a stay here because the rooms are so nice, just be prepared for sub-par service, laugh it off, and enjoy your holiday!

Stayed: July 2014, travelled as a couple
2  Thank nilay9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014 via mobile

This is a good value hotel, great location, surprisingly big room, clean and very reasonable price.

The front officers are helpful and professional

Good for family holiday or business to Singapore.

We stayed here two nights in late June 2014.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Hung N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

The location of the hotel is pretty good. It is situated south of the somerset orchard area, nearby a bunch of restaurants. Nearby a 24-hr supermarket and drug store.

The hotel itself is rather dated, but clean and big. For the price we paid, I believe it's a great value.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Service
3  Thank traveljunkie13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

This hotel is located very close to the vibrant Orchard Road, short distance from the MRT station and other conveniences. Hotel has been maintained and is being run very well - neat and tidy rooms, well lit and comfortable. Good Wi fi in all areas. The convenience store in the building is nice. The restaurant was good - though no choice for vegetarians.

Transportation is easily available close to the hotel. Small eateries close by are nice and convenient.

Room Tip: Rooms facing North give a good view of the city - from those on the higher floors on this side give...
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Ramachandran G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014 via mobile

Good pricing for our family with easy walk to MRT and Orchard Road shopping. Lots of eateries around. 711 and chemist downstairs. Not 4 or 5 star but suited us fine for 5 day stay. Pool needs some maintenance has cracked tiles around edge quite dangerous my son got cuts from this.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Elliotts2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Orchard Grand Court

Address: 131 Killiney Road Cgh Building, Singapore 239571, Singapore
Region: Singapore > Singapore
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #151 of 319 Hotels in Singapore
Price Range: £94 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Orchard Grand Court 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Orchard Grand Court is located 8 minutes walk from the Orchard Road Shopping Malls & Somerset MRT Station. It is only 25 km or a 30 minutes drive from Changi International Airport and 0.5km from Orchard Road It has easy accessibility to the Suntec City, Marina Bay Sands, Clark Quay, Boat Quay and other major tourist attractions. The 203 guestrooms are spacious, brightly lit and air-conditioned with private bathrooms. All rooms has amenities, bedroom slippers, iron & ironing board, safe, hair dryer, coffee tea making facilities, flat-screen television with cable channels. Free Wi-Fi access is available in all rooms. Other facilities include a café, an outdoor swimming pool, gymnasium, sauna and a 24 hours supermarket within the same premises. ... more   less 
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Also Known As:
Orchard Grand Court Hotel Singapore
Orchard Grand Court Singapore

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