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“Good apartment-hotel, excellent location”

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Ascott Raffles Place Singapore
Ranked #103 of 306 Hotels in Singapore
Certificate of Excellence
London
Level Contributor
193 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Good apartment-hotel, excellent location”
4 of 5 bubbles Reviewed 2 March 2012

I understand the Ascott Raffles Place used to be called Asia House, your taxi driver may well know it by this name. At the time of construction it was the tallest building in Singapore and is a fabulous example of colonial twenties / thirties architecture. Today it is rather dwarfed by the towers of the surrounding business district. It is down towards Marina Bay, in the central business district and opposite Raffles Place MTS, so it is well located.

At the time of booking I hadn't realised it was an apartment-hotel. But this turned out to be a bit of good luck. The room was sizeable, great bedroom area, with a small but acceptable desk and seating area, huge bathroom and a small galley kitchen. All very well appointed, I wanted for nothing in the galley kitchen, even had a washer-dryer, and the fridge was enormous. The bathroom is a delight with a wet-room comprising shower and bath. Plenty of storage space.

Breakfast is available and there is a small bar, but the expectation I think is you self-cater or go out. Breakfast was buffet in style but not hugely exciting and there aren't many tables. That said service was helpful and friendly.

There is an 'on-roof' pool and gym. I used the pool which was great if slightly unnerving as it is a complete glass construction that looks out across the neighbouring towers. But a nice place to relax.

My only reservation is I had significant problems with sending emails via the hotels internet system. Email was showing as sent but was never received. This is not a problem I have ever experienced before. That said the hotel's IT support did their best to resolve things. I've had correspondence with the hotel management and they have been helpful and responsive so I can't do anything other than praise their attitude. I didn't have any problems with Internet access and email seemed to arrive ok, so it may be I was just 'unlucky', but might be an idea to cc your self on email sends so you know they've been sent.

Staff were very friendly and helpful, and there is excellent maintenance. I received a visit from the maintenance engineer to repair a light which I was completely unaware had failed. Demonstrates a great pro-active attitude by housekeeping staff.

Email issues aside you'll find this a great hotel, well located.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markw_bd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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330 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Melbourne, Australia
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 25 February 2012

I recently travelled to Singapore with my new wife for our honeymoon and stayed for three nights at the Ascott Raffles Serviced apartments.

I had been tossing up between staying here or at the Marina bay Sands hotel and eventually decided here, much to the disappointment of my then future wife.

It was, in the end, the right decision.

Location:
The Ascott Raffles is very conveniently located with an entrance to the Raffles MRT station less than 100 metres from the front door of the building. The building is within walking distance of the casino complex and is a nice stroll to take at night time. The "old market" - Lau pa sat - is also conveniently located about two short blocks away where you can find a large variety of hawker stalls to eat at.

Apartment:
The apartment was spacious and well appointed. My wife absolutely loved it. We did have some problems with the drying function on the combined clothes washer/dryer though. The toilet/shower/bath was outstanding.

Facilities:
On the upper floors is access to a nicely appointed gym, an infinity pool and an outdoor jacuzzi. No complaints here.

Let down:
Despite notification that this was out honeymoon, the message was missed by the reception staff and nothing special was done. The reception staff on check in also found out that it was our honeymoon and offered to do something special, but this offer never came to fruition. Other than that, the attention to detail was pretty good.

Overall:
Once my wife had actually seen the apartment, she was no longer disappointed. In fact, she wants to return. My biggest gripe was the cost, but I think by Singaporean standards it was pretty good value for money.

Stayed February 2012, travelled as a couple
Helpful?
2 Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
72 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

Great location in the CBD area, comfortable and relatively large rooms with kitchenette facilities. Good business hotel at reasonable rates.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joycekwong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
51 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 22 February 2012

I booked this place for three nights in February 2012, as it was close to where I would be working. The hotel is in the Singapore CBD, but about a 10 minute walk to the Marina Bay Sands and associated shops etc.

Service was impeccable. Reception was happy to print a document for me free, which you won't always find. Free wifi was included with my package - it wasn't obvious at first what the tiny scraps of paper with random codes on them were for - which is always nice. The room, a studio premier twin, was spacious and quiet (well, the air conditioning made a bit of noise but nothing disturbing). It was well fitted out with quality appliances in the kitchenette (which I didn't really use), a clothes washer/drier, and even a Bose sound system (no iPod dock, though). The bed was very hard - I like that - and for a single, 4 foot wide is pretty big!

The pool on the 19th floor was quite something - glass walls all round, and a good view through gaps in the buildings to the bay. Tall office building all round though so you can't help but feel you are on full view to all the adjoining office workers during the day!

The building had a nice feel to it, it had a bit of character, unlike lots of concrete and glass towers. The train station entry just outside the door was very handy (trains every 3.5 minutes, wow...).

Complaints? Nothing major. When I checked in about 10 pm, I asked if there was anywhere nearby where I could buy a local mobile SIM card. The reception desk directed me to "the seven eleven next door" but I was unable to find this. (Hint, later exploration reveals there is no seven eleven next door - there is one in the underpass on the way to the MRT station, though! Ended up buying a Singtel SIM from a Singtel shop though, as iPhone micro SIMs are harder to find.

Taxi from the airport was $27 Singaporean, I think this varies widely with the type of taxi and whether you pay by card or not. It was a 18 minute trip.

I am likely to be back in Singapore in coming months and will definitely angle to stay here again.

Room Tip: Looks like all rooms are quite spacious from the floor plans.
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thealphabet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 21 February 2012

I stayed at Ascott Rafles Place for three nights whilst on business trip. Hotel is very well situated and conveniently right next door to MRT station. No restaurant in hotel, apart for limited, but quite adequate, breakfast which is served in the lobby bar area. Numerous eating houses within close walking distance. Room comfortable and well appointed. Excellent bathroom with rain shower AND slide shower. Staff all professional, polite and and helpful. I got the impression that, if one were staying long-term, the staff would get to know you and become a little more friendly as well.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank acl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 10 February 2012

I've been staying here since Jan. 2012 and will be here until April. I will amend my review if I thing it is warranted but so far we've been very pleased with our stay.

Location
It is very conveniently next to the Raflles Places MRT station (where you can take the East-West and North-South lines), Lau Pa Sat (one of the bigger hawker centre), and a short walk away from Merlion park.

Amenities
We got a 1-bedroom, 1.5 bath apartment, a fully equipped kitchen and washer/dryer on the 18th floor. It has executive style furnishings, two flat screen TVs and a very comfortable queen bed. The bathroom is very spacious, a large bathtub, rain shower, separated toilet, and a wide sink so you don't have to push each other when brushing your teeth.

They have an awesome infinity pool and gym on the 19th floor, a small outside garden and jacuzzi on the rooftop.

The only small issue I have is that the hot water is not consistent. Sometimes its really hot and sometimes not. But it wasn't enough to ruin my experience.

Service
The staff are very friendly and always quick to greet you when you leave and when you come back. The room is always kept clean and they take care of your requests. We once asked for more water since they usually just give us two bottles. Now theres always at least 8 bottles in the fridge. Concierge was also very helpful when we just checked in helping us find and mark on the map where the nearest bank, grocery store, and areas of interest.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMTrinidad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
56 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 21 January 2012

Good rooms and amenities: it had everything I needed.
Very handy to the airport via the MRT
I will go back next time I am in Singapore.

  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kelpied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ascott Raffles Place Singapore

Property: Ascott Raffles Place Singapore
Address: 2 Finlayson Green Ascott Singapore Raffles Place, Singapore 049247, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#49 Business Hotel in Singapore
#50 Family Hotel in Singapore
#55 Romantic Hotel in Singapore
#87 Luxury Hotel in Singapore
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Ascott Raffles Place Singapore 5*
Number of rooms: 146
Official Description (provided by the hotel):
Ascott Raffles Place Singapore is a paragon of cultured living set in the heart of Singapore's financial cityscape. The heritage building restored from its 1950 splendour, is a distinct and exclusive residential experience with its Art Deco architectural facade set against the modern cityscape. The prime location grants immediate access to the multitude of business and financial institutions in the CBD area. Also close are the renowned entertainment and shopping districts, international restaurants and cultural destinations unique to Singapore.Each of these serviced suites at Ascott Raffles Place Singapore is designed to articulate sheer luxury and ensure absolute peace of mind. Be lavished with unrivalled personalised services and extensive business support in the comfort and privacy of an elegant, fully-equipped home. With a commanding view of Singapore and designed for optimum luxury, Ascott Raffles Place Singapore provides the extravagant comfort, elegant suites and the supreme privacy desired in a luxurious serviced suite. ... more   less 
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Also Known As:
Ascott Raffles Place Singapore Hotel Singapore

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