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“Smart but overpriced, poor service”

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Crowne Plaza Changi Airport
Ranked #35 of 312 Hotels in Singapore
Certificate of Excellence
Brisbane, Australia
Level 5 Contributor
85 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Smart but overpriced, poor service”
Reviewed 12 July 2012

We stayed in this hotel as an overnight stopover between flights. As others have said, the big drawcard is that the hotel is inside the airport, so no hassles with having to go through security, customs, immigration, or taxis into town. It is very convenient for this purpose. It is also very smart with spacious and well-decorated rooms. We enjoyed the pool area - a fun place for the kids to play. However, it is still a faceless business-type hotel that could be anywhere - modern but lacking in character - and very expensive, though I think that is just Singapore. Our main gripe was the service. Check-in was slow and disinterested. In the morning we had an early flight, so we asked the bell desk to bring down our suitcases from the room while we went for breakfast. When we got back to reception the bell desk couldn't find our suitcases. Time was running out, so my husband went to check us in while I stayed with the bell desk. They kept looking in both the left luggage rooms, and asked the rest of the staff etc etc. Eventually they realised no-one had brought the suitcases down from the room! They went up to get them, but not with much haste. We then RAN to the check-in counter and just made our flight (they held it for us as my husband was there), but it was too late to load the suitcases onto the flight, so we had to wait for them once we arrived at our destination. It was the most stressful experience. Not impressed, particualrly considering the cost of the room. I am flying through Singapore again in November and I will probably have to stay here again, but I'm not exactly looking forward to it, though this time I will be more vigilant.

  • Stayed September 2011, travelled with family
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Helpful?
Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Changi Airport, responded to this review, 30 July 2012
Dear Elizabeth H,

Thank you for taking time to write us a review. I am pleased to know that you found our location and room accommodations commendable. Please accept my sincerest apology for any inconvenience you experienced at check in. I will follow up with the front desk to ensure similar incidents could be avoided.

Again, I do apologize and regret that this impacted your experience at our hotel. We hope to have the honor of hosting you again should your travels bring you back to Singapore.

Sincerely,

Pam G.
Case Manager
IHGCare
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New delhi
Level 5 Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 10 July 2012

A 5 minute walk to the hotel from the baggage Belt. You move out of the arrival gate and find a hotel staff member standing with your name card. Not that you called for, but he is there. Great Stuff!!Registration Card is ready, PCR Number is there - Great Stuff...The receptionist just needs to emphasize and recognize the PCR loyalty though!!
In room, beautiful personalized chocolate tray - Amazing!!
24X7 health Club - Wonderful, PCR F&B promotion of 25$ F&B discount is Bonus!!
What more do you need ...This Hotel is all about coming back again and again and again!!

Room Tip: Ask for rooms on the road facing side if you are a really sound sleeper...!!
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  • Stayed July 2012, travelled on business
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Helpful?
2 Thank REVENUEMANAGER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
istanbul
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 July 2012

a very nice hotel to stay in if you need a short stopover and don't want to stay away from the airport. i was traveling with my family from Sydney to Langkawi and need to meet a business associate in Singapore. the hotel provided me a great opportunity to stay close to the airport and still arrange my meeting without the hustle of going to the city.
the room was great except for the bathroom floor. that was very slippery when wet and both i and my son were getting injured. they have to find a solution to that. otherwise it is perfect location and perfect hotel..

  • Stayed September 2011, travelled on business
    • Value
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Helpful?
1 Thank Feyza T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norman, OK
Level 6 Contributor
121 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 10 July 2012

If you are staying in Singapore and need easy access to the airport, this is definitely the place to stay. It is quite luxurious, has a great atmosphere and is literally connected to the airport. Even with the close proximity, the rooms are quiet and I was able to get a good night's sleep. There are multiple dining options in the hotel and shopping in the airport terminal just outside the front door.

The open-air feel of the hotel and the courtyard area is very pleasant.
The rooms are modern with unique decorations.

  • Stayed July 2012, travelled on business
    • Location
    • Sleep Quality
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    • Cleanliness
Helpful?
Thank Zach D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sagamihara, Japan
Level 4 Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 July 2012

I love using this hotel for transit because it is connected to Terminal 3 and also the Airport MRT. But this hotel has so much more. Unique design. At first I wasn't a fan of the outdoor hallways but if you think about it, it's kind of nice to get some fresh air after being on an airplane/in an airport all day. That may be the only fresh air you get if you are transiting anyway! The airplanes and gates are right next to the hotel but you never hear them in the room. The pool looks great but I still haven't been able to find time to jump in. The breakfast is amazing - I love that you can have bak-ku-teh first thing in the morning! The heartburn stays with you all day but it's a little bit of Singapore you take with you as a momento :) No free internet in room, but the suite upgrades are nice, as are the welcome desserts--sometimes fruits, sometimes little cakes, sometimes a cookie. The regular rooms are great as well. It's nice to be able to go check in for your flight and then return to the hotel for breakfast before getting back in the travel routine. Not sure if it has been mentioned before, but if the taxi queue in the terminal is overfull, you can always pick up from the front door of this hotel. Also if you are doing a stopover and will return back through Singapore to transit/stay, it's a convenient place to store some luggage for short term. Last year we stopped over in Singapore one night before continuing onto Thailand and were planning on coming back through Singapore and staying for a few nights before returning home, and the hotel gladly kept some of the luggage we weren't going to use. If you get to the hotel early and don't want to go all the way into the CBD/downtown to get a taste of Singapore, take the MRT to Tanah Merah interchange and then change over towards Pasir Ris to stop at Tampines. There's plenty of shopping and local foods to eat - if you need some recommendations let me know. There's also a nice beads shop for those who have a yearning for crafting (not me, but my wife was happy being there for hours...I was there for the aircon!).

  • Stayed May 2012, travelled with family
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Helpful?
1 Thank bevmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 July 2012

We stayed one night at the Crowne Plaza Changi Airport Hotel and found it perfect for a short stopover in Singapore. You don't need to leave the airport to get to it (so don't need airport transfers etc) and they are very helpful. We arrived at 11.30pm, and our next flight wasn't until 11.30pm the following night. They told us about a lounge we could use - cost $60 for a couple and included in that was buffet breakfast, access to the lounge all day (with free computers and internet, free refreshments, and free 'happy hour' complete with really nice canapes). If you want a stopover but are looking just for a nice base and a rest rather than doing tourist things, it's perfect.

  • Stayed June 2012, travelled as a couple
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Helpful?
Thank KerryGarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, 21 August 2012
Dear KerryGarry,

We're glad to hear from you on your stay with us and even more pleased to know that our hotel fit your needs perfectly during your stopover.

Thank you for the fantastic rating on TripAdvisor. We appreciate the time you've taken to share about your great experience with others!

If you have any additional feedback you'd like to share with us, please do not hesitate to email sincp@ihg.com. We're always looking for ways to improve on our service and offerings.

Thank you again and we look forward to hosting you again on your future trips to Singapore.

Cheers,
Carrie
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Christchurch, Canterbury, New Zealand
Level 3 Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 July 2012

We recently stayed here sadly only for one night, the room was beautiful, lovely decor, nice big bath. The breakfast was exceptional. It was so easy to leave for home from airport. Cant wait to stay here again.

  • Stayed March 2012, travelled with friends
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Helpful?
Thank Liz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, 10 July 2012
Dear Liz B,

Thank you for your wonderful review of Crowne Plaza Changi Airport. We are delighted to know that you enjoyed your stay with us. We appreciate the five star rating you've given us and we too can't wait to welcome you back to the hotel on your next trip to Singapore!

If you have any feedback or if you feel we have any areas of improvement to create an even better experience, do email us at sincp@ihg.com. Thanks Liz!

Cheers,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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Additional Information about Crowne Plaza Changi Airport

Property: Crowne Plaza Changi Airport
Address: 75 Airport Boulevard | Changi Airport Terminal 3, Singapore 819664, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Singapore
#15 Business Hotel in Singapore
#16 Romantic Hotel in Singapore
#18 Spa Hotel in Singapore
#35 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crowne Plaza Changi Airport 5*
Number of rooms: 563
Official Description (provided by the hotel):
Voted the World's Best Airport Hotel by international travellers in the prestigious Skytrax World Airport Awards for 3 consecutive years (2015, 2016 and 2017), Crowne Plaza Changi Airport's modern architecture combined with hints of nature gives you a glimpse of what to expect in Singapore - a modern garden city. Just steps away from the departure and arrival hall, rejuvenate in the comforts of our calming room or visit our spa for a range of massage treatments. A cutting-edge air-conditioned linkbridge connects the hotel to world-class Changi Airport Terminal 3, with Terminal 1 accessible by SkyTrain and Terminal 2 accessible via a mezzanine link bridge. We are just 10 minutes from Changi Business Park, Singapore Expo and 25 minutes from the city by taxi or MRT. An award-winning airport hotel offering contemporary soundproofed rooms with comfortable beds and spacious modern bathrooms, it is the perfect hotel for a quick stopover between long-haul flights. Crowne Plaza Changi Airport is more a business hotel with a resort ambience. Discover the tropical resort hidden within the hotel with courtyard gardens, a landscaped pool area and peaceful garden views from the Lobby Lounge or al fresco courtyard. Immerse yourself in '70s glamour at bar'75 with intimate nooks for cocktails, dine Cantonese-style at Imperial Treasure or have a buffet of international delights from Azur. Host a tropical garden reception, conference or wedding in our seven meeting rooms and ballroom. Stunning design and the latest technology ensure a successful event with us. ... more   less 
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Also Known As:
Crowne Plaza Singapore
Crowne Plaza Changi Airport Singapore

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