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“The best airport hotel I have ever stayed in”

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Crowne Plaza Changi Airport
Ranked #37 of 315 Hotels in Singapore
Certificate of Excellence
Luxembourg City, Luxembourg
Level 6 Contributor
129 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“The best airport hotel I have ever stayed in”
Reviewed 23 April 2009

Superb from start to finish... fantastic service, couldn't be more conveniently located... lovely pool, fantastic rooms, really yummy food and good value. Can't fault it.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brunsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (884)
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Ireland
Level 6 Contributor
52 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 23 April 2009

We stayed here for one night like most people.

We had a standard room facing the runway of Terminal 3. There was only a low level of noise even when the flights were taking off along the runway. The rooms in the pictures I have attached were very well appointed. We (as priority club members) received water and deserts along with a handwritten note from the General manager written on ICT Priority club paper welcoming us.

The bed was one of the most comfortable I have slept in in many years. The porterage service was quick and friendly and the welcome at reception was unscripted and quite welcoming and warm.

The BEST benefit of staying in this hotel is if you are flying with Silkair of Singapore Airlines. They(Singapore Airlines) have their own check in desk in the reception of the hotel so that Guests(and only Guests) can check their baggage in for their flight and receive their boarding cards in the actual hotel. Simply Amazing!! Our flight was leaving from Terminal 2 so this was quite a bonus.

They have a large buffet type restaurant and a bar on the 2nd floor but as we were lazy and tired we ventured to Lower Level 1 of the Terminal building and ate in McDonalds.

I think whilst writing this I can safely say its THE best room I have stayed in, its has the best staff and the best airport location I have ever known.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BertieBaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pretoria, South Africa
Level 6 Contributor
196 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 23 April 2009

I stayed at the Crowne Plaza several times last year and I think it is perfect in every respect. Even when I stay in Singapore for a few days, I like to be here - town centre is a mere 45 minute train ride away, the underground shopping in Terminal 3 is varied and sufficient, there is a food court that does tasty satay and the rooms are great. I always ask for a room facing the pool - doesn't feel like you are at an airport at all. Their customer service is great, any complaints have been dealt with in a swift and professional manner. This is certainly my hotel of choice when in Singapore and if you book in advance you can get some fairly good deals, considering this is expensive Singapore.

  • Stayed October 2008, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank libica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Various, UK
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed 22 April 2009

Stayed here like many others as part of a stopover to break up our flights between Australia and UK. Booked online and got an 'easter deal' which meant the price was reasonable at SG$170 (around £80)... we arrived into Changi T2 so had to catch the shuttle over to T3 - from there the entrance to the hotel is right next to the stop so very convinient.

On arrival we were greeted by the staff and checked in promptly. I read on another review that the staff were not friendly and didn't even acknowledge him - I must admit that although the staff were ok, by singaporean standards they were probably not the most friendly/helpful.

The rooms are well sized and well designed, with the bathroom taking a portion of the space in the room but the wall is glass so it works well. Decent sized LCD TV and a great iPod system if you want to play your tunes or just charge it for the onward journey! There is a great pool to relax by (with plams in it!), a gym and also a spa. The buffet at the restaurant is excellent.

Overall I think this is a great place to stay if you are just passing through, you can hear the noise of the aircraft but it was not as bad as I had expected... both myself & girlfriend slept soundly. I would certainly stay here again.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UKBuzTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 19 April 2009

CIA’s Best kept Secret!

MY stay at Crowne Plaza Hotel in Changi International Airport's (CIA) Terminal 3 was really nice and relaxing. This place has an ambience of peace and tranquility enhanced by the Balinese style fountains, water features and shocking red Anthurum flowers along the corridors to the rooms. The Fitness Center and 30m long swimming pool with lap and resort pool features is just splendid, and perfect for relaxation or a serious work out. All modern exercise machines in the Gym will get your muscles toned and trim. Lush foliage including yam plants with gigantic arrow head leaves makes you feel like you are in a tropical rainforest. It reminded me of the lush Brunei jungle, familier to many who went there during National Service for jungle training. Right next to the pool is the posh Club Lounge where complimentary canapes and cocktails are served in the evening, and also breakfast too. Try the Spa too for a massage or perhaps lavender skin scrub treatment. Being The Travelling Gourmet, I have to confess that I love the Azur restaurant with its azure coloured rectangular tiles on the pillars and on the walls of the 2 show kitchens. Cheerful Executive Chef Eric Neo's lunch and dinner buffet of local and international cuisine in Azur is excellent, with even live prawns served in true blue Cantonese "Drunken" style intoxicated with Brandy. Chef Eric is also the manager of Singapore's culinary team for international epicurean competitions. Needless to say, fresh oysters and crayfish are but some of the yummy goodies to taste for your hors’ d’oeuvres. There is also a pasta station and daily carvery item of roast beef with all the trimmings for example. With the sweet treats of fresh fruits, mini macarons and French pastries there is Haagen-Dazs ice cream with yum yum toppings! Rooms are spacious with a see through glass wall between the bathroom, bathtub and the bedroom, a feature that must surely be a hit with those of a romantic inclination! If you arrive in Singapore and are staying in this hotel, their Concierge has a special pass to meet and greet you INSIDE the airport and bring you straight through in to the hotel like a VIP. Also there is great shopping with NO GST in the Terminal 3 shops just a hop, skip and jump away. I like Candy Empire where there is everything to satisfy those with a sweet tooth. This place is perfect for relaxing and unwinding...like a secret hideaway oasis with no desert. Relax and enjoy....{:-)By Dr. Michael Lim The Travelling Gourmet, a well known Travel, Food & Wine Writer/Editor.

  • Stayed March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
2 Thank TheTravellingGourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level 6 Contributor
122 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 15 April 2009

After clearing Customs, we retrieved our luggage & went down to the lift for one floor up. Then took a left out the elevator towards Burger King. From there took the train to Terminal 3. Boom! Right there! We had the afternoon to explore Singapore & left very early out Terminal 3 the next morn which was about 2 min walk over. Perfect. Hotel was no 5 star but it was really nice & comfortable. Staff was terrific. A great location & thanks to TA, we made a great choice for a crazy early United flight home!

  • Stayed April 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sassypants01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAKARTA
Level 6 Contributor
189 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 663 helpful votes
Reviewed 14 April 2009

I just had a one night transit at the Crown Plaza Changi. Basically just want a place to sleep before my flight early next morning.


Arriving

The hotel is conveniently connected to Terminal 3 via a covered walkway. Can basically push the baggage trolley directly to the hotel reception area after clearing immiration and customs. Check-in wasn't very fast with a bit of waiting because I asked for a quiet room. I was assigned to a room away from the runway since I asked for a quiet room.


The Room

First thing first, this hotel is more like a 4star than a 5-star. The room quality and furnishing reflects that. It's more IKEA style than luxurious. The decorative panels uses cheap wood. The flooring in the bathroom are tiles instead of marble. The glass panel walls on the bathroom has a cheesy orchid pattern on it. Regardless, the room is clean and functional. There's a bed, a good size working desk with ample power plugs to charge your stuff, LCD TV on the wall, a nice soaking tub ( but a bit small ), and rainforest shower with good water pressure. The room design adopts a open concept bathroom and you can "see thru" from the room to the bathroom. Privacy blinds are available in the bathroom if needed. An iPod station is conveniently provided for guests to hook up their iPods.

The room does comes with some annoying aspects. The light switches are hidden and there are many. There's no master switch to just turn off every light in the room. Lights have to be turned off individually and some of the switches are well hidden. There's no closet or cupboard, only a small area to hang your jacket. The airconditioning was very cold, blowing near freezing air directly into the bed and the provided thermostat was useless. In the end, I just switched it off. Probably a technician from the hotel could have fixed the problem but it was late at night so I didn't bother to call. It doesn't get too warm at night anyway. The bed mattress is quite hard and not exactly comfortable for me.

No complimentary mineral water provided at all. The only bottle of water provided in the room cost a ridiculous S$12/= a bottle. Fortunately, I took a few bottles from the airplane before I disembarked. For the room rate this hotel charges, it's kind of stingy. The view looking out to the changi airport tower was quite nice but due to the wierd design facade of the hotel, it was covered in metal grids. So it's as good as no view.


Service

I didn't ask for any service since it's only a one night transit. So can't comment much. There doesn't seem to be much staff at the hotel anyway. There are some cutting corners going on. Door key was just a card, without even a key holder which is the usual practise. When I checked out, the bill was given to me stapled instead of in an envelope which is the usual practice, a first for me. I had to request one. Perhaps the hotel is trying to save on envelopes?




Conclusion

For the price I paid at S$250/= just to stay one night, on hindsight, it's a lot to pay for the convenience and not a very good value. Perhaps a short 20 mins taxi ride to Marina bay will have landed me at a better hotel with better rooms at similar room rates. Overall, as a transit hotel, the crown Plaza Changi does delivers the basics, which is a good shower and a good night sleep but just don't expect much.

  • Stayed April 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BENLEE123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Changi Airport

Property: Crowne Plaza Changi Airport
Address: 75 Airport Boulevard | Changi Airport Terminal 3, Singapore 819664, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Singapore
#15 Business Hotel in Singapore
#16 Romantic Hotel in Singapore
#19 Spa Hotel in Singapore
#37 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crowne Plaza Changi Airport 5*
Number of rooms: 563
Official Description (provided by the hotel):
Voted the World's Best Airport Hotel by international travellers in the prestigious Skytrax World Airport Awards for 3 consecutive years (2015, 2016 and 2017), Crowne Plaza Changi Airport's modern architecture combined with hints of nature gives you a glimpse of what to expect in Singapore - a modern garden city. Just steps away from the departure and arrival hall, rejuvenate in the comforts of our calming room or visit our spa for a range of massage treatments. A cutting-edge air-conditioned linkbridge connects the hotel to world-class Changi Airport Terminal 3, with Terminal 1 accessible by SkyTrain and Terminal 2 accessible via a mezzanine link bridge. We are just 10 minutes from Changi Business Park, Singapore Expo and 25 minutes from the city by taxi or MRT. An award-winning airport hotel offering contemporary soundproofed rooms with comfortable beds and spacious modern bathrooms, it is the perfect hotel for a quick stopover between long-haul flights. Crowne Plaza Changi Airport is more a business hotel with a resort ambience. Discover the tropical resort hidden within the hotel with courtyard gardens, a landscaped pool area and peaceful garden views from the Lobby Lounge or al fresco courtyard. Immerse yourself in '70s glamour at bar'75 with intimate nooks for cocktails, dine Cantonese-style at Imperial Treasure or have a buffet of international delights from Azur. Host a tropical garden reception, conference or wedding in our seven meeting rooms and ballroom. Stunning design and the latest technology ensure a successful event with us. ... more   less 
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Also Known As:
Crowne Plaza Singapore
Crowne Plaza Changi Airport Singapore

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