Dear Travellingnurse50,
Thank you so much for taking time to share your recent stay experience with us on TripAdvisor.
Firstly, please accept my sincere apologies for the inconvenience caused due to the Internet issue. We have noted your feedback and training will be in place to ensure that we constantly provide excellent service and memorable stay experience.
Nevertheless, I am pleased to read that you truly enjoyed your time in our comfortable and well-appointed room completed with premium bedding. It is great that you had a relaxing spa experience and found our hotel location extremely convenient with direct access to the airport terminals.
We appreciate your feedback. I hope you will give us another opportunity to provide you with the true hospitality that we are capable of on your next visit. Please feel free to contact me at evelyn.suah@ihg.com and I will do my utmost best to ensure your next stay with us will be an enjoyable one.
Best Regards,
Evelyn Suah
Marketing Manager
Crowne Plaza® Changi Airport