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“You pay for what you get!”
Review of Hotel 34

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Hotel 34
Ranked #195 of 308 Hotels in Singapore
Melaka, Malaysia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“You pay for what you get!”
Reviewed 15 January 2013

Considering the prices for a non-hostel room in the country, with the discount rate we got online for a 3-person room - what we paid for what we got here was pretty much a good deal overall.

The room / hotel:

As expected however, the rooms were small and the amenities basic, but feels old and worn, but at least it was available and working. No complaints about the beds, washroom feels antiquated, but serviceable. Service from the counter staff was prompt and sufficient, but I've gotten friendlier service from cheaper accommodations.

One incident worth mentioning was how we came back one night to our room to see our TV on, even tho we left with the TV off. We assumed the cleaning crew felt he/she needed some entertainment while he/she was working, haha.

The location:

It's about a brisk 10 minutes walk from the MRT Aljuneid station, which was mostly straight down the road, although some familiarizing with google maps streetview might be needed to avoid feeling lost.

Knowing what sort of a neighborhood the hotel was at helped to give a proper expectation of what to expect, and I was not surprised about what we saw. It was definitely a fun experience being there compared to the slick and polished look of the rest of the Singapore that I know and experienced previously.

Overview:

Taking into account all proper expectations, I would have giving it a 5/5 rating, but in the grand scheme of things, an overall rating of the property is more appropriately 3/5 - average.

In other words: it's a great budget hotel, just don't expect too much!

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank qjwong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Hotel 34, responded to this review, 16 January 2013
Dear Valued Guest,

Thank you for your great review! We are glad to know that you have a comfortable and enjoyable stay with us. We appreciate your feedback about the housekeeping, we have since counselled the housekepeers and it is through such feedback like yours that we can continue improve our service level.
Once again, thank you for sharing your experience with us on TripAdvisor. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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137 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Taupo
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 January 2013

We stayed at this hotel for one night in between flights. It is in the red light district of east Singapore. That said, I never felt threatened...it was just seedy. At 4:20am somebody opened our door and walked into our room, only to quickly disappear again. When I complained the hotel staff seemed to find it funny and were laughing as opposed to apologising. You don't get back to sleep too easily after someone opens your room door (with a key).
It costs about SD$20 in a taxi to get to this hotel from the airport. The taxi driver was the best part of our stay.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pjevans79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Hotel 34, responded to this review, 16 January 2013
Dear Valued Guest,

Thank you for your review. We are disappointed that we did not meet your expectation during your stay with us. Indeed, Santa Grand Hotel Aljunied provides safe, secured and value for money accommodation. It is situated in a precinct where guests can experience Singapore's varied nightlife amidst old local shop houses serving authentic local food and lifestyle. As the location may not be preferred by all travellers, we do have other Santa Grand hotels in our chain like Santa Grand Hotel Lai Chun Yuen at Chinatown or Santa Grand Hotel Bugis to meet the diverse need of customers.

Without a doubt, the experience you have had at Santa Grand is unacceptable and we have investigated the incident. It was a system error on our part as our staff was assigned a wrong key to inspect a vacant room. We apologize for the incident and assure our guests that it shall not happen again. As well, security has been tightened to ensure our guest safety.

Please do feel free to contact us directly at santagrand@santa.com.sg when you make plans on your next visit. We will be pleased to make you an offer and take care of any other arrangements that we can prepare for you. We thank you for your feedback as this will help us improve our service to our guests.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Singapore hotels

quebec
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 December 2012

Well located and not too far from the airport, the Santa Grand Aljunied has rooms much bigger than the Santa Grand West Coast. There is a nice view from the 7th floor. The staff is very accomodating and the friendly woman at front desk explained to us where to walk to get to the restaurants area and she was kind enough to lend us an umbrella as it was raining. Of course it is not the Hilton but the price is not the same either.....Considering the price of hotel rooms in Singapore the Santa grand is a fair and honest deal. And thumbs up for the front desk lady !!

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joe_QuebecQuebec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Hotel 34, responded to this review, 9 December 2012
Dear Valued Guest,

Thank you for your wonderful review. We are glad to know that you have enjoyed your stay with us. At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

Your valuable compliments on our front desk staff have been passed on to the top management to recognize her effort. We are sure that she will be even more motivated in maintaining a high level of customer service.

Thank you once again for sharing your experience on TripAdvisor with us and look forward to have you back with us soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 29 October 2012

Its closed to Paya Lebar mrt station if taking bus no.70 and 70M instead of mrt Aljunied station.
The hotel is nearby 7-11 and many restaurants there. Howerver, hotel should has more international plugs.
Anyway, over all is good but the elevator is too small.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kringjarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Hotel 34, responded to this review, 30 October 2012
Dear Valued Guest,

Thank you for your great review! Indeed, Santa Grand Hotel Aljunied is situated in a precinct where guests can experience Singapore's varied nightlife amidst old local shop houses serving authentic local food and also easily accesible with the public transport, malls and acttractions just a stone throw away. We are glad to know that you have enjoyed your stay with us.

We appreciate your feedback about the international plug, we will look into it and make improvement.

Once again, thank you for sharing your experience with us on TripAdvisor. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 October 2012

Great to always know that SantaGrand Aljunied frequently has room promotions which are really worth to spend for the neccesities u can find in the room..Love the location that is by the roadside..so many convenient stores around..7-11 is just less than five minutes away along with 3 petrol kiosks within sight from your room. Love the quiet ambience..the staff are friendly too.Lastly..free wifi available n great tv channels with a dvd player.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YaniZack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Hotel 34, responded to this review, 8 October 2012
Dear Valued Guest,

Thank you for your compliments! We are extremely pleased to know that you have enjoyed your stay with us. At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

Once again, thank you for sharing your experience with us on TripAdvisor. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 September 2012

I m so glad with this hotel due to my guest Mr Deng Xayalath left his gold neckless in the room and was found by the Chamber maid Vikramjit Singh and the front desk staff Ms Felicia Hoeden called to inform the case. Appreciated to Mr Sam Lee, the hotel manager for his helpfull to send the neckless to guest immediately as to let the guest enjoy his tour without worries!

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ong H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Hotel 34, responded to this review, 9 September 2012
Dear Valued Guest,

Thank you for your review. We are glad to know that you have enjoyed your stay with us. At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

Your valuable compliments on Felicia and Vikramjit have been passed on to the top management to recognize their effort. We are sure that they will be even more motivated in maintaining a high level of customer service.

Thank you once again for sharing your experience on TripAdvisor and look forward to serving you again very soon.

Regards,

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 August 2012

I have no clue that the entire Singapore would have a such terrible hotel. Super tiny room with dirty bathroom. The bathroom seems like a 1950's product to me. I have been traveling around the world, especially in Asia. I really expect something good from this "developed" aisan country. I am telling you all that a regular motel in China or S. Korea is much more better than this place. Also, the loaction, It's just couple of blocks away from prostitution. Really bad area in Singapore. Keep away from this place if you can!!

Room Tip: There is simply no good room in this hotel!
See more room tips
  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jasonqq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Hotel 34, responded to this review, 21 August 2012
Dear Valued Guest,

Thank you for your valuable feedback.

We are really sorry to hear that we did not meet your expectations during your stay with us. We take our guests' feedback seriously and your feedback has attracted our management's attention. Santa Grand Hotel Aljunied provides safe, secured and value for money accommodation. It is situated in a precinct where guests can experience Singapore's varied nightlife amidst old local shop houses serving authentic local food and lifestyle. This reflects the ambience and local taste in this heritage area. As the location may not be preferred by all travelers, we do have other Santa Grand hotels in our chain, like Santa Grand Hotel Lai Chun Yuen at Chinatown or Santa Grand Hotel Bugis to meet the diverse need of customers.

We recognize that the hotel room including the bathroom is time for a refurbishment due to wear and tear, and your feedback makes it a pressing need to do so. Thank you for highlighting the matter to us.

Once again, we appreciate your feedback and sharing your experience on Tripadvisor. We hope to have a chance to host you again soon.

Best Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel 34

Property: Hotel 34
Address: 34 Lorong 22 Geylang Hotel 34, Singapore 398691, Singapore (Formerly Santa Grand Hotel Aljunied)
Region: Singapore > Singapore > Geylang
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #195 of 308 Hotels in Singapore
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel 34 2*
Number of rooms: 42
Official Description (provided by the hotel):
Hotel 34 is an eight-storey character hotel, comprising of Superior, Deluxe and Family rooms - giving a very intimate and homely atmosphere to all guests. The rooms reflect a modernistic style specially designed using different colour combinations to create varying moods. Just 18 minutes from Changi International Airport and a stone throw away from the city centre - Suntec Singapore International Convention and Exhibition Centre, Suntec City Mall and the financial and business districts at Shenton Way. Hotel 34 is ideally located for both regional business and leisure travelers. In addition, Hotel 34's location within walking distance of Singapore Indoor Stadium means that for iconic regional performances, we are able to host regional travelers for very short stays for whom convenience to the venue is the primary concern. ... more   less 
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Also Known As:
Hotel 34 Singapore

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