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Lemon Grass Hotel
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Reviews (153)
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Reviewed 20 April 2013 via mobile

I am a frequent guest to this hotel and i feel comfy and room is reasonably big. No major issues with the room n for a price like that, there is even a bath tub for just a simple hotel with the practical amenities

  • Stayed: April 2013
    • Value
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    • Service
1  Thank Zerobreaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Lemon Grass Hotel, responded to this reviewResponded 25 April 2013

Dear Valued Guest,

Thank you for such a pleasant review. We are delighted to know that you have enjoyed a pleasant stay at our hotel and are satisfied with our location, amenities and service. We look forward to having you back at Santa Grand again!

Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2013

The room is clean and we have kettle for cooing water. that's very good regarding we bought some noodles from Jakarta.
the bathroom is okay. and near (about 10 minutes) walking from Aljunied MRT Station.
there's an indonesian food around.
although located in red district, but the environment is quiet and secure.\
i took 1 family room and it's a quiet big.

Room Tip: i chosed 1 family room (for 3 of us)
  • Stayed: March 2013, travelled with friends
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1  Thank Anandi52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Lemon Grass Hotel, responded to this reviewResponded 14 March 2013

Dear Valued Guest,

Thank you for your wonderful review. Indeed, Santa Grand Hotel Aljunied provides safe, secured and value for money accommodation. It is situated in a precinct where guests can experience Singapore's varied nightlife amidst old local shop houses serving authentic local food and lifestyle. We are extremely pleased to read that you had a comfortable and enjoyable stay with us.

Thank you again for sharing your experience with us on TripAdvisor. We look forward to having you back with us soon!

Regards,
Hotel Management Team

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Reviewed 1 February 2013

I stayed here overnight whilst in transit. The taxi driver had not heard of the hotel and finding it proved a challenge. That said it is in an interesting part of town - colourful with a strong emphasis on red lights. The hotel staff were helpful, the room was smaller than the photographs but comfortable and quiet enabling a good night's sleep.

  • Stayed: January 2013, travelled solo
    • Value
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1  Thank Archiekaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Lemon Grass Hotel, responded to this reviewResponded 6 February 2013

Dear Valued Guest,

Thank you for such a pleasant review. Indeed, Santa Grand Hotel Aljunied situated in a very interesting part of Singapore where guests can experience Singapore's varied nightlife amidst old local shop houses serving authentic local food and lifestyle. We are pleased to read that you've enjoyed your short stopover in Singapore and that we made your stay a memorable one.

We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team

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Reviewed 15 January 2013

Considering the prices for a non-hostel room in the country, with the discount rate we got online for a 3-person room - what we paid for what we got here was pretty much a good deal overall.

The room / hotel:

As expected however, the rooms were small and the amenities basic, but feels old and worn, but at least it was available and working. No complaints about the beds, washroom feels antiquated, but serviceable. Service from the counter staff was prompt and sufficient, but I've gotten friendlier service from cheaper accommodations.

One incident worth mentioning was how we came back one night to our room to see our TV on, even tho we left with the TV off. We assumed the cleaning crew felt he/she needed some entertainment while he/she was working, haha.

The location:

It's about a brisk 10 minutes walk from the MRT Aljuneid station, which was mostly straight down the road, although some familiarizing with google maps streetview might be needed to avoid feeling lost.

Knowing what sort of a neighborhood the hotel was at helped to give a proper expectation of what to expect, and I was not surprised about what we saw. It was definitely a fun experience being there compared to the slick and polished look of the rest of the Singapore that I know and experienced previously.

Overview:

Taking into account all proper expectations, I would have giving it a 5/5 rating, but in the grand scheme of things, an overall rating of the property is more appropriately 3/5 - average.

In other words: it's a great budget hotel, just don't expect too much!

  • Stayed: January 2013, travelled with friends
    • Value
    • Location
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1  Thank qjwong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Lemon Grass Hotel, responded to this reviewResponded 16 January 2013

Dear Valued Guest,

Thank you for your great review! We are glad to know that you have a comfortable and enjoyable stay with us. We appreciate your feedback about the housekeeping, we have since counselled the housekepeers and it is through such feedback like yours that we can continue improve our service level.
Once again, thank you for sharing your experience with us on TripAdvisor. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team

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Reviewed 11 January 2013

We stayed at this hotel for one night in between flights. It is in the red light district of east Singapore. That said, I never felt threatened...it was just seedy. At 4:20am somebody opened our door and walked into our room, only to quickly disappear again. When I complained the hotel staff seemed to find it funny and were laughing as opposed to apologising. You don't get back to sleep too easily after someone opens your room door (with a key).
It costs about SD$20 in a taxi to get to this hotel from the airport. The taxi driver was the best part of our stay.

  • Stayed: January 2013, travelled as a couple
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    • Cleanliness
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2  Thank pjevans79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Lemon Grass Hotel, responded to this reviewResponded 16 January 2013

Dear Valued Guest,

Thank you for your review. We are disappointed that we did not meet your expectation during your stay with us. Indeed, Santa Grand Hotel Aljunied provides safe, secured and value for money accommodation. It is situated in a precinct where guests can experience Singapore's varied nightlife amidst old local shop houses serving authentic local food and lifestyle. As the location may not be preferred by all travellers, we do have other Santa Grand hotels in our chain like Santa Grand Hotel Lai Chun Yuen at Chinatown or Santa Grand Hotel Bugis to meet the diverse need of customers.

Without a doubt, the experience you have had at Santa Grand is unacceptable and we have investigated the incident. It was a system error on our part as our staff was assigned a wrong key to inspect a vacant room. We apologize for the incident and assure our guests that it shall not happen again. As well, security has been tightened to ensure our guest safety.

Please do feel free to contact us directly at santagrand@santa.com.sg when you make plans on your next visit. We will be pleased to make you an offer and take care of any other arrangements that we can prepare for you. We thank you for your feedback as this will help us improve our service to our guests.

Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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