My experience was a total disaster.
I booked this place via HostelWorld and it ended up being a really disappointing and frustrating experience.
First, the place is not properly indicated. It´s not evident to find the single door that barely has an indicator of the hostel being there in the first place.
Then comes the bell that doesn´t really provide you the feeling of it working so you wonder if you actually rang it or not.
Once inside, all where surprises.
The stairs were steep to death and it was easy to forecast the danger on my way out.
I was taken into a living room where water was dripping from the ceiling (it had been raining previously). Water was just leaking to the floor, nothing to contain it. The staff girl was certainly uninterested by it and not worried about the impression that would give to a newcomer.
Then came the bomb: On top of the price of reservation there was an additional 10% on top to be paid on the spot!!!
They claimed it was indicated in their profile and indeed it was... under the indications on how to join the place from the airport!!!
I explained the girl who attended me that it was a totally unfair situation since the information was not clearly informed in their profile and that I was not going to pay that extra 10%.
As you could imagine, that extra money would have placed them below other results in the search engine so they basically cheated the users into making them think that´s the price.
Following her cheap excuses about the info being in the profile (she had the paper well prepared so it was clearly NOT the first time this happened), I told her they could have indicated such situation on top of the profile, where they advertise their free WIFI, 24h reception and such (in uppercase, nonetheless).
Obviously, I walked away from there letting them know I´d complain about their attitude to both HostelWorld and the Tourism Board of Singapore
I actually encourage anyone having had similar circumstances to act upon this abusive situation for the sake of good practices in hostels.
I felt cheated, abused and fooled and it´s certainly not the out-coming you expect from paying for a place to sleep.
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- Also Known As:
- Empire Hotel Singapore
- Empire Hostel Singapore