We were very unfortunated to stay in this hotel in June during our stopover flight in Singapore. The hotel looks grand however we were so regretted to check in and realised the hotel do not deserved to crown as four stars but lower.
We checked in around 10:50pm and we have been waited for a long time to proceed at the reception desk. There was only two staffs at the counter but served at least 6 customers. After twenty minutes of waiting, we were given a room key card located on the 13th floor!
The First impression when I stepped in was smelt a strong and bad damp air in the room. The floor carpet, sofa cushion cover, window curtain, bed sheets were all stained in different colours. I felt disgusted by all the smells and shape of the pillows was wondering these pillows have been squeezed and used for quite a long time. The TV is totally unfunction unless you pay for the programme!
As a four stars hotel, I would expected at least a few clean towels in the bathroom. Unfortunately, we have to call the operator to request the towels which we have been calling TWICE and staff was delivered after half an hour later!
We stayed in a family ensuite at S$245p/n, we were extremely unsatisfied to the hotel bedroom, receptionist services process and staff delayed to response on towel issue. The most unfortunate was my mum and I couldn't sleep until 4am due to the reason of we heard high heel footsteps sound from the upper floor. We just wondered how could that be ( because floor was finished by carpet) and what was going on!
On our checked out day, we were coincident spoken to the customer who stayed above floor of our bedroom, they commented that they were also heard the similar footsteps but it was coming from the upper floor of them! They were received an even worst treating from the hotel by osing their laundry clothing!
I am so sorry to say that if Hotel Royal would like to charge the customer at 4 stars price, please provide the professional services and products. Thank you!
- Official Description (provided by the hotel):
- Nestled in the upscale neighborhood, Hotel Royal is centrally located with only 5 minutes drive away from the shopping and entertainment haven of Orchard Road. A short walk will bring you to 3 major shopping centres and Novena MRT Station. Newton Food Centre is about 800m away from Hotel Royal where one can enjoy Singapore fabulous local food. With the prime location, the refurbished rooms and our continued emphasis on service excellence, Hotel Royal strives to provide you “Every Room A Home” feeling. ... more less
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- Also Known As:
- Hotel Royal Singapore