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“We said we would return - so here is our second review”

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Ibis Singapore on Bencoolen
Ranked #64 of 312 Hotels in Singapore
Certificate of Excellence
Adelaide, Australia
Level 5 Contributor
83 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“We said we would return - so here is our second review”
Reviewed 9 November 2012

Once again Singapore has been the start of one of our Asian adventures and the Ibis on Bencoolen never seems to disappoint. As everyone says in their reviews the location is superb and just around the corner is one of favorite eating places "Fattys" on Albert Street. Next door you have a 7/11 and loads of interesting eating places and bars in the area. Like most places in Asia the beds are firm, so be prepared to have your back straightened on your first nights sleep and yes the rooms small but functional. The staff are friendly and helpful, the breakfast more than ample. For Singapore this hotel offers a good hotel at a reasonable price. You must remember you are in one of the most expensive places in the world for space. I suppose they will get another review from me on my next visit as I would stay again.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ceejaybeeaust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
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  • Value
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Traveller tips help you choose the right room.   Room tips (652)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Fuerth
2 reviews
Reviewed 9 November 2012 via mobile

I booked this hotel as part of a Singapore Airlines stop-over package. Room was a little small but clean. Fridge, coffeemaker and flatscreen TV. No carpet (I hate carpet in hotel rooms). The bed was comfortable with firm pillows. Bathroom surprisingly roomy with a large glass shower. Good water pressure. Bathroom very clean as well. Vending machines on every floor, coin laundry on third floor. Free Wifi in lobby and room. I used it quite a bit and had no problems, even streaming videos from Germany. Staff was friendly and helpful. I didn't use the hotel restaurant, too many interesting places to eat in the neighbourhood :-)
In summary, this was a very nice hotel, perfect for sightseeing and if I'm ever back in Singapore, I'll stay there again. If I had to complain about something it would be the towels. Although clean and fresh smelling, they were quite threadbare and on the grayish side of white.

Stayed October 2012, travelled solo
Helpful?
Thank Papparino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coolangatta, Australia
1 review
Reviewed 8 November 2012

Good location, very hard bed, rooms too small for anything but overnight stay. No comfortable chair in room - only one wooden seat for 2 people! No facitilites at hotel apart from very mediocre "restaurant" Bar without Tiger Beer one day and no Savignon Blanc for 3 days.
Would not stay again.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lady773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this review, 11 November 2012
Thank you for your valuable feedback.

Regret to hear that you felt that the beds were too hard. For guest’s who prefer softer mattress we do provide additional mattress overlay upon request.

We do appreciate you bringing to our attention some issues pertaining to the restaurant Bar, rest assured that your experience has been highlighted to the Food & Beverage team for their immediate follow up.

Thank you for your contribution towards our improvement and we hope you would give us an opportunity to better serve you in the near future.

Warm Regards,
Namirah
Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 6 Contributor
70 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 8 November 2012

The location is so good ... Close to MRT, Bugis shopping, temple.
I really like the food court, the foods are so delicious and very cheap.
The room is small but neat and clean.
The staff is very nice and polite.
No ice machine but can get it from the bar for free.

Booked the room during Accor's special sales.

Will stay here again.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SydneyPilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McLaren Vale, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 November 2012

We really enjoyed our stay at Ibis Bencoolen, the hotel was clean and the staff friendly and helpful.

If you arrive on an early morning flight I would advise booking an extra night for the night before, as early check-in is done on a waiting list basis. We arrived at the hotel at about 6.30 am and had a 3-4 hour wait for our room (still not bad though considering official check-in time is not until 2pm).

The hotel has it's own coin-op laundry which was really handy for us. There is nothing fancy like a gym or pool though which would have been nice in the steamy singapore weather.

Wi-Fi is free throughout the hotel and there are USB charging ports built into the wall in the rooms a definite plus.

Be wary of the bar prices, we ordered 2 drinks without looking at the menu/pricelist and it cost us $35 SD.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Singapore on Bencoolen

Property: Ibis Singapore on Bencoolen
Address: 170 Bencoolen Street, Singapore 189657, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#36 Family Hotel in Singapore
#37 Business Hotel in Singapore
#38 Romantic Hotel in Singapore
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Singapore on Bencoolen 3*
Number of rooms: 538
Official Description (provided by the hotel):
Ideal hotel location in Singapore next to Singapore shopping & business centers with an 8-minute walk to Bugis MRT. TASTE Restaurant serves international cuisine and local Singapore dishes daily. Best Economy Hotel in Asia Pacific by TTG in 2009-12. Certificate of Excellence awarded by Tripadvisor in 2012-15. FREE WiFi access, international adaptors, USB chargers, complimentary access to 2,300 newspapers, free use of a bamboo bicycle and Reloadable EZ-link card. ... more   less 
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Also Known As:
Ibis Singapore On Bencoolen Hotel Singapore
Accor Singapore On Bencoolen

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