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“Clean central hotel”

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Ibis Singapore on Bencoolen
Ranked #63 of 308 Hotels in Singapore
Certificate of Excellence
Perth, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Clean central hotel”
Reviewed 30 April 2014

Stayed here 2 nights on way to Malaysia, ideal hotel for stopover. Nice clean reasonably priced (for Singapore hotels anyway)
Breakfast good plenty to choose from
Staff friendly & helpful, check in smooth
Free Wi-Fi
Within walking distance of Orchard Road & right beside Bugis Street

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Moira D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this review, 2 May 2014
Dear Moira D,
Thank you for taking the time to tell us about your recent stay with us.
We are pleased to know that you found our staffs friendly and helpful, good breakfast selections, free internet, reasonably priced and that you enjoyed our rooms and location of the hotel.
It is always a pleasure to receive positive feedback.

Thank you for your comments and we look forward to welcoming you back to Ibis Bencoolen soon.
Kind regards,
Alison-Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (643)
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English first
Smiths Falls, Canada
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 30 April 2014

We (2 couples), stayed here overnight before heading out for a cruise the next day. Check in and out was efficient. The hotel lobby and our rooms were very clean. Our room wasn't really large but quite comfortable. No complaints with the bed. Also the bathroom was a very good size. Everything in the room was quite modern and well looked after. I booked 2 rooms directly on the hotel website and got breakfast included which was a better rate than on any booking site. Breakfast was self-serve and was quite fine with a very good selection. It was just what we needed after having traveled for 22 hours. The hotel location seemed to be in a nice area of Singapore from what I saw. I was told that there was an ATM not far from the hotel. We had a private guide pick us up at the airport and on the next morning so didn't have a chance to explore the area around the hotel. It seemed to be about a 20 minute drive from the airport.
I would definitely stay here again even though it was a short stay; checked in around midnight and checked out at 8:30 am the next morning. No complaints!

Room Tip: Our friends mentioned that their room overlooked some construction so best to avoid this if possible...
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Dickens052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this review, 2 May 2014
Dear Dickens052,
Thank you for choosing to stay at the ibis Singapore on Bencoolen, I am glad you found the hotel well located, rooms are modern and check in and out were efficient.
It is delightful to know that you enjoyed a very good rate which included buffet breakfast from the hotel’s website.
We look forward to welcoming you back to Ibis Singapore on Bencoolen, your warm address away from home.
Kind regards,
Alison-Quality Services
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Brisbane, Australia
Level Contributor
108 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 30 April 2014 via mobile

This hotel is in a busy location just at the back of Bugis Junction. Catch the MRT with your 3 day visitor pass from the airport and get off at Bugis station. The hotel is a 5 min walk down through the busy arcade of locals. We found check jn easy and a lovely room. The bed was pretty hard...like it felt there was a board under the sheets hard! But we were still happy with the location and room. The 7/11 is a bit pricey but right next to the building. Free wifi and luggage holding for us on the last day was great. Overall a good stay! Quick local tip.. head to bugis junction shopping centre up the eacalator and visit yun kun kyay toast!! Omg amazing $4.60 breaky!

Stayed April 2014, travelled with friends
Helpful?
7 Thank Brisfoodie15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this review, 2 May 2014
Dear liv_963,
We very much appreciate your comments regarding your stay at the Ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback.

We are glad to hear that we are able to meet your expectation, in relation to location, hotels rooms, free internet and luggage storage service.
Pertaining to your comment on the hard mattress, we are pleased to inform you that recently we have changed two floors to our ibis Sweet bed which the mattress is much more softer as to cater for guest who prefer softer bed, the room is available when booking is made under “Room with Extra Benefits”.
Once again thank you for taking the time to give us your feedback and I hope that we will be able to welcome you back in the near future.
Kind regards,
Alison-Quality Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, Andhra Pradesh, India
Level Contributor
59 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 30 April 2014

The Ibis Bencoolen is trademark Ibis- the rooms are small, yet clean and functional. The staff is extremely efficient and quick. Gives a dorm feel sometimes, but very effective for short business visits. The breakfast spread is fairly decent. Quick checkins/outs. Value for money.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Emptymusings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this review, 2 May 2014
Dear Emptymusings
Thank you for taking the time to tell us about your recent stay with us.
It is indeed delightful to hear that you found the rooms clean and functional, efficient services and that we offer affordable price for accommodation.
Thank you for your comments and we look forward to welcoming you back to Ibis Bencoolen soon.
Kind regards,
Alison-Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
1,575 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 2,277 helpful votes
Reviewed 29 April 2014

We choose this so called 'budget' hotel after looking at many hotels in Singapore and were surprised at the high prices of hotels in Singapore. In many places you can get a 5 star hotel for what you pay for a budget hotel in Singapore. We had to raise our nightly budget as a result.

This hotel is well above a "budget" hotel and I found it very good clean modern and quiet hotel and great value for Singapore. Rooms are small (but so are many hotel rooms in Singapore) but very functional. The bed was comfy and a had a great nights rest.The bar has 2 for 1 drinks during happy hour and the included buffet breakfast had plenty of good choices. I loved the fact that they provide a mobile with free international and local calls as well as internet.

Location is great with Bugis Junction, Restaurants, Shopping Centres, Raffles and Light Rail all a short walk away. We used the buses to get around which stop at the front door of the hotel. The Hop On Hop Off Bus is also available at the front of the hotel.

Upon deciding upon this hotel I must say that Kristal in Quality Services was of great asistance via email and helped to attend to my requests such as a softer mattress (after reading that some are quite firm) and a late checkout etc. Its obvious from the pro-active replies on Tripadvisor and the responses to my requests that customer service is very important to this hotel.

Taxis from Changi Airport worked out to be less than S$20.

I would definitely be happy to stay here again next time I return to Singapore.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank tommomelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this review, 2 May 2014
Dear tommomelbourne,
Thank you for sharing your experience with us; it is always a pleasure to hear such great feedback.
I am truly glad that you had an enjoyable stay and appreciated the hotel’s great location, bar and breakfast, as well as the hotels rooms.
We are also happy that you enjoyed the “3G Smartphone” in the room which gives you access to unlimited internet and unlimited local and international calls to selected countries.
Last but not least, we appreciate your recognition towards Ms Kristal on her customer service, it is our privilege to assist you, and I thank you for recognizing the team’s efforts on a public forum like this.
Thank you for highly recommending the ibis Bencoolen, and we are very much delighted to know that you will be returning to stay at our hotel during your next visit to Singapore
Kind regards,
Alison-Quality Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 April 2014

Smooth check-in/out. Very clean hotel and comfortable large bed bed. My 13month old baby enjoyed running around the room as well as the reception area. All hotel staff are very friendly and always have a smile. We will definitely stay here everytime we are in Singapore.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MvLoveEarth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this review, 30 April 2014
Dear MvLoveEarth,
Thank you for taking the time to share your experience with us; it is always a pleasure to hear such great feedback.
I am pleased that you found the hotel to be clean, well located, friendly staff and that you and your family had an enjoyable stay.
Thank you again for sharing your experience and we are very much delighted to know that you will be returning to stay at our hotel during your next visit to Singapore.
Kind regards,
Alison-Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Singapore on Bencoolen

Property: Ibis Singapore on Bencoolen
Address: 170 Bencoolen Street, Singapore 189657, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#36 Family Hotel in Singapore
#37 Business Hotel in Singapore
#38 Romantic Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ibis Singapore on Bencoolen 3*
Number of rooms: 538
Official Description (provided by the hotel):
Ideal hotel location in Singapore next to Singapore shopping & business centers with an 8-minute walk to Bugis MRT. TASTE Restaurant serves international cuisine and local Singapore dishes daily. Best Economy Hotel in Asia Pacific by TTG in 2009-12. Certificate of Excellence awarded by Tripadvisor in 2012-15. FREE WiFi access, international adaptors, USB chargers, complimentary access to 2,300 newspapers, free use of a bamboo bicycle and Reloadable EZ-link card. ... more   less 
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Also Known As:
Ibis Singapore On Bencoolen Hotel Singapore
Accor Singapore On Bencoolen

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