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“perfect stay”

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Ibis Singapore on Bencoolen
Ranked #62 of 306 Hotels in Singapore
Certificate of Excellence
Kuala Lumpur, Malaysia
1 review
“perfect stay”
5 of 5 bubbles Reviewed 3 July 2014

Everything about this hotel is excellent. Check in and check out time is fast, easy access to room from parking lot, very comfortable bed, fast internet and free, good location to shopping and food court.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Williem L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this review, 7 July 2014
Thank you for your excellent comment, Williem. It is glad to hear that you had a perfect stay and especially appreciate our services, facilities and location. I look forward to welcoming you back for another great stay in the near future!

Kind regards,
Alison-Quality Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,268 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (632)
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English first
Canton of Vaud, Switzerland
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

I stayed 6 nights in June 2014 for business and was very happy with it. The hotel and the room offer the standard Ibis quality, so no surprises (neither good nor bad). The room is not big but has good natural light due to the big window. The breakfast offers a wide choice of international and local food.
One of the best advantages of the hotel is its location, very useful for business and tourism: it is at a walking distance to a lot of places: Bugis MRT (metro) station (and shopping center), Indian district, Orchard Road.

Room Tip: For those who want to try very local street cuisine, I recommend the small food area located at the...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Herverio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this review, 7 July 2014
Dear Herverio,
Thank you for choosing to stay at the ibis Bencoolen during your recent visit to Singapore. We have received numerous good comments regarding our location and its proximity to the train station and nearby shopping malls; I am glad that it served you well too!
Once again, thank you for your comments and we look forward to welcoming you back to ibis Bencoolen soon.
Kind regards,
Alison-Quality Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 3 July 2014 via mobile

Stayed here for 7 days somewhere around Mac and was upgraded to the Executive Suite. Though it was a suite, the room size was just like an ordinary room which is smaller I guess but it was tidy and very neat. The executive suite comes with a smart phone where you can place calls anywhere around the world free of charge and that includes unlimited data usages. The bathroom is small but very neat in layout and the toiletries were of a premium brand. A very good hotel if you're on a business trip. Very near to Bugis Junction and metro station.

Mustaffa Kamal Hussien
Malaysia.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mustaffa72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this review, 4 July 2014
Dear Mustaffa,
Thank you for taking the time to share your experience with us, I am delighted to hear that you are happy with the room upgrade and especially enjoyed the “3G Smartphone” in the room which gives you access to unlimited internet and unlimited local and international calls to selected countries. I’m sorry if we didn’t make it clear that our upgraded room is the “Standard Room with Extra Benefits” instead of a suite.
I am glad that overall, you had an enjoyable stay and appreciated the hotel room, rate value as well as the location. Thank you again and I hope to have the pleasure of welcoming you back to ibis Bencoolen soon.
Kind regards,
Alison-Quality Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
AUSTRALIA
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 3 July 2014 via mobile

This was our 3rd stay, a big thank you to the hotel, great location . We ate at the hotel for breakfast and dinner and found the resturant very nice . Very close to bugis street . Will definitely return .

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank buzzaround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this review, 4 July 2014
Dear buzzaround,
Thank you for your continued support and it is always our pleasure to welcome you back time after time.
I am glad you enjoyed the breakfast and dinner at our Taste Restaurant and I look forward to seeing you again at the ibis Bencoolen soon!
Kind regards,
Alison-Quality Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

I stayed at Ibiss Singapore on Bencoolen last week and really enjoyed this hotel. You will not get a better hotel for the same price anywhere in Singapore especially with the location. It is not a "what you pay is what you get" type of hotel, you will get more then what you paid.

The staff is really great. Check-ins are quick. I was amazed how nice my room was. I even had a good view of the Bugis area and parts of the Singapore skyline. The aircon is really good, it was quite humid last week but my room was quite cool. Bed was comfortable. Overall, I was happy.

The only complaint was that there were no toothpaste or toothbrushes. My friend, who stayed earlier, complained about this as well. I mentioned it in my survey and was surprised to get an email from the manager immediately stating that even though Ibis was a no-frills hotel, we can STILL request toothbrushes and toothpaste. That was nice of them.

Anyway, I ended up getting my toothpaste at the 7-11 next door. Ibis Singapore on Bencoolen is located in an ideal area with plenty of shops, restaurants, you name it.

Yes, I will return here later. It is a great hotel.

Room Tip: Get a room near the top for a better view.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SaigonNezumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this review, 2 July 2014
Dear SaigonNezumi,
Thank you for sharing your wonderful impression of your stay at the ibis Singapore on Bencoolen. I am happy that you appreciate our affordable rate, efficient services, convenient location, comfortable bed as well as a room with a good view! I wish we could inform you earlier that amenities such as toothbrush, toothpaste and slippers are available upon request.
Your comments on the staff means a lot to us and it is very encouraging. I certainly look forward to welcoming you back to ibis Bencoolen soon.
Kind regards,
Alison-Quality Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 1 July 2014

Spent 4 nights.. Room size was ok for the two of us and our kid. 5 min walk from bugis mrt station and behind bugis street. Room was clean, and staff was fast and efficient. Free bus to sentosa right in front of the hotel. Laundrette available cheap. It is a no frills hotel and you get everything mentioned on their website but nothing else.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ani9768
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this review, 2 July 2014
Thank you for choosing to stay in ibis Bencoolen during your recent family trip to Singapore, Ani. I am pleased that your overall experience with us was satisfying and that you enjoyed our room, services and location.
It is great to know you found the free shuttle to Sentosa is to your convenience however we were informed that Resorts World at Sentosa has ceased this service from 1 July 2014 onwards till further notice. The hotel will be directing the most convenient mode of transportation to RWS, simply approach our front desk for further information.
Thank you again for your review and we sincerely welcome you and your family return to our hotel when you are back in Singapore.
Kind regards,
Alison-Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Singapore on Bencoolen

Property: Ibis Singapore on Bencoolen
Address: 170 Bencoolen Street, Singapore 189657, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#36 Family Hotel in Singapore
#37 Business Hotel in Singapore
#38 Romantic Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ibis Singapore on Bencoolen 3*
Number of rooms: 538
Official Description (provided by the hotel):
Ideal hotel location in Singapore next to Singapore shopping & business centers with an 8-minute walk to Bugis MRT. TASTE Restaurant serves international cuisine and local Singapore dishes daily. Best Economy Hotel in Asia Pacific by TTG in 2009-12. Certificate of Excellence awarded by Tripadvisor in 2012-15. FREE WiFi access, international adaptors, USB chargers, complimentary access to 2,300 newspapers, free use of a bamboo bicycle and Reloadable EZ-link card. ... more   less 
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Also Known As:
Ibis Singapore On Bencoolen Hotel Singapore
Accor Singapore On Bencoolen

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