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Reviews (6,914)
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2,053
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2,053
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All reviewslittle indiabugis junctionsim lim squarefree wifibugis arearooms are smallbus stopwalking distancecentral locationmrt stationshawker centrefood courtlocal foodclean hotelshort staylocation is greatlate check
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2,244 - 2,249 of 6,914 reviews
Reviewed 11 July 2014

IN: 10-July OUT: 11-July
A little history on the area, when Raffles came to the island in 1819, a number of Bencoolen Malays came as well and settled in the area where the street was named.

I booked here as I wanted to experience the Accor hospitality in Singapore. This hotel is good for business & budget travelers. The lobby was great, simple but functional. Staff at check-in was efficient, friendly & check-in was fast....all done within 6mins.

I was impressed by the simple exterior & especially the modern bright interior design of the hotel upon my arrival.

The small room was a nicely coordinated bright palate of colors, albeit small, but certainly very functional and clean:

- comfortable bed with a selection of soft and firm pillows but more importantly clean;
- a good work desk, a flat screen inset led tv;
- great designed toilet with shower, toilet, sink & clean;
- nice clean towels;
- free wi-fi access throughout the hotel for multiple devices (but sometimes it get cuts off
intermittently at times);
- laundry (SGD$4 each for wash & drying) and ironing available on Level 2....very useful;
- location is easy access to many places be it for shopping, tourist spots or to the CBD for
business;
- staff very friendly, helpful and always smiling.

The no frills breakfast spread was adequate. A balance spread of continental, a bit of oriental to suit both western & local travelers. I had local fanfare lunch Hokien noodles & chendol, taste which was adequate.

Room Tip: Most rooms are pretty good
  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank klee1708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 14 July 2014

Dear Klee,
Thank you for taking the time to post a detailed review following your stay with us this month. Your comment is truly encouraging and I am glad that we are able to meet your expectation, in relation to accommodation comfort, service standard, facilities and location. It is also delightful to learn that you were impressed by the opulent ambience too!
Thank you so much and we look forward to showing you the same hospitality again in the near future.
Kind regards,
Alison-Quality Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

Our flight to Singapore arrived late in the evening so we booked one night here thinking that we didn't want to spend too much money on a few hours of sleep, before moving to a nicer hotel on the next day. We are used to Accor hotels but this hotel exceeded our expectations. Recently opened (2013), nice rooms, helpful staff, sweet location, we couldn't have asked for more.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Miette75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 14 July 2014

Dear Miette,
Thank you for sharing your stay experience with us and I am truly pleased to hear that we exceeded your expectations. I will pass your kind comments to our dedicated team who has made your stay an enjoyable one as well as for the upkeep of the hotel, which it doesn’t seem to be stepping into the fifth year! Thank you again for your review and we look forward to the opportunity to welcome you back in the near future.


Kind regards,
Alison-Quality Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 11 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 10 July 2014

This hotel would put many of the five star hotels to shame in terms of its faultless and friendly service; we keep coming back for this reason and its location. Nothing is too much trouble for the staff, particularly at reception, the bar and dining area. The rooms are the usual Ibis, clean and comfortable. The bar is pleasant with a good range of drinks with an excellent value happy hour. Breakfast is a good mix of Asian and Western and plenty of it. The restaurant menu is not extensive, but provides a good range of light meals at reasonable prices. The Ibis is a regular stopover for us and it never disappoints.

  • Stayed: June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank MPBConnect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 11 July 2014

Dear MPBConnect,
I am so pleased that you feel the hotel worth the exceptionally high rating and thank you for returning once again. It is glad to know that you enjoyed the happy hour drink deals at Le Bar as well as our buffet breakfast at the Taste Restaurant.
I will pass your kind words to all the team and we look forward to welcoming you back on a future visit.
Kind regards,
Alison-Quality Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

A clean, bright, functional, no frills business hotel. Ibis has small but well designed rooms, with the necessary travel amenities (outlets, coffee/tea, fridge, work space).. a nice touch was the USB port. The hotel is definitely spartan, but with good air conditioning and clean sheets and towels, and a comfortable bed, it is not a bad option. The WiFi was erratic, which was frustrating, and in the "extra deluxe" rooms, the "free" phone did not work. The restaurant is fine - nothing fancy, and in a food city like Singapore, was a bit disappointing. There is a 7-11 right next door which is convenient for snacks and beverages. The lower floor rooms were noisier than those on the higher floors, but in general the hotel is pretty quiet. As a single woman, traveling alone on business, I was pleased with the hotel and the security. The desk staff was always polite and helpful. I'd recommend the Ibis, but with the caveat that it is a basic business hotel, and not elaborate or fancy.

Room Tip: Ask for a high floor if you want a quieter room
  • Stayed: May 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank MKeren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 11 July 2014

Dear MKeren,
Thank you for taking the time to tell us about your recent stay with us. Whilst I am glad to hear that we provide basic facilities and amenities that met your requirement as a good business hotel, I’m sorry that the “3G Smartphone” did not work. It'll be good if you could share more with us by contacting me via my email address h6657-se1@accor.com as for us to look into these areas for improvement.

Please let us know what transformation we could offer to make your stay from “good” into an “excellent” and memorable one.

Kind regards,
Alison-Quality Services

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