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“Strategic and affordable hotel”

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Ibis Singapore on Bencoolen
Ranked #67 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 18 July 2014

I have stayed in this hotel for 2 times. The first time is with my family and the second time is with my friends. Both of my experiences stayed in this hotel are nice. The room was quite small but clean and well maintained. The location is so strategic, near with bugis station (about 10minutes walk), food court, bugis market, and bugis junction. In front of the hotel, there is a bus stop. There is also a 7-11 right beside the hotel. The staffs are really friendly and helpful. We ask them to book a taxi, ask for direction, and also keep our luggage after checkout because we have a night flight. They also offer us a connecting room when we book 2rooms. If you plan to visit Universal Studio, there also a free shuttle from hotel to Resort World Sentosa. But I heard that service is no longer exist. Luckily, we already try that free shuttle service =D

  • Stayed: March 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank Monica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 21 July 2014

Thank you for returning to the ibis Bencoolen during your recent trip to Singapore, Monica. I appreciate your recognition towards our team whom has provided you and your friends with a delightful stay. I am glad you managed to ride on the free shuttle service by Resorts World at Sentosa but unfortunately they have ceased the operations since 1 July 2014. The hotel will be directing the most convenient mode of transportation to RWS, simply approach our front desk for further information.
Once again, thank you for your review and we look forward to the opportunity to welcome you back in the near future.
Kind regards,
Alison-Quality Services

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2,052 - 2,058 of 6,672 reviews

Reviewed 16 July 2014

As a stopover hotel this is a good choice. Well placed for walking to attractions and several shopping centres. Also very close to Singapore's transport (MRT) train station. Rooms are simple but have all you need. Restaurant serves Singaporean 'tapas' style dishes which are varied and just right if you want a tasty snack. Lots of local cafe close by. Late checkout till 6pm cost us more but was worth it. They have several free extras at the moment such as bike hire and free MRT card to use - though you have to put money on it.

Room Tip: All are OK
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank HafodBlueMountains
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 17 July 2014

Dear HafodBlueMountains,

It is heartening to read your positive stay experience at the ibis Bencoolen during your recent stopover in Singapore. We are in a great location close to major attractions and within walking distance to Bugis Street, Orchard Road, Little India, Arab Street and more. Our team work very hard to enhance guest experience and I hope all the additional facilities come in handy to you. Please do not hesitate to contact me when you are returning for another great stay!

Kind regards,
Alison-Quality Services

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Reviewed 16 July 2014

Stayed for 4 nights with spouse. The hotel gets a thumbs up because of its great location and the extraordinary service. Check-in and Check-out were both fast. Room is small but cozy. You get what is promised. The staff is very helpful. Special mention and Thanks to Bala for being ever available...There is a 7/11 next door that remains open all day around. Would love to come back again!

Room Tip: Rooms on the higher floors provide a good view of the city
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank PhaniParankusham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 17 July 2014

Dear PhaniParankusham,

It is indeed delightful to hear that you found our hotel proximity to the train station and shopping mall highly convenient. Likewise, we are glad that our room and facilities suited your needs and that the service levels were to your expectations. I appreciate your kind compliments to our staff, Bala who has provided you and your spouse a great stay. Thank you for your review and I do hope that you will return in the not too distant future.
Kind regards,
Alison-Quality Services

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Reviewed 15 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
3  Thank pricylat
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 17 July 2014

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Reviewed 15 July 2014

A great location,close to Bugis street,5 minute walk to Bras Basah MRT,easy walk to Sun City.Taxis are plentiful and very reasonably priced,take a trip to Smith st,great hawker food or to Gluttons on Marina Bay great food and watch the night time laser show.

Room Tip: The room was a little on the small size,but the rest of the hotel amenities made up for it.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
3  Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 17 July 2014

Dear David,
It is indeed delightful to hear that our hotel location and proximity to the train stations, nearby shopping malls and attractions served your needs well and overall you had a relax stay at the ibis Bencoolen.
Thank you again for your review and we look forward to the opportunity to welcome you back in the near future.
Kind regards,
Alison-Quality Services

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Reviewed 15 July 2014

Had opted this hotel due to the location and because of Accor silver member. However, regretted to stay at this property due to the staff attitude.

Being silver card holder, the reception gave us a voucher entitling us to have a complimentary drinks from the bar, however, while approaching the bar the staff refused to offer alcohol (brandy), saying it is not included, later after complaining the reception and after 15mts of drama the staff gave a glass with hardly 10ml spirit, not sure which one, due to their attitude I did not touch the drink.

The complimentary welcome drink is been offered by the hotel, but by the actions of the staff I felt as if they are doing some great favor by offering 10ml of liquor to a member

Other than this, the rates are higher, that is with almost all hotels in Singapore. Our rates were not included with B/F, but there are plenty of food places near by.

Tap water is drinkable, as per the hotel, hence, no free water was offered.

Free wifi, coffee/tea maker, iron board were available in the room.

Location was good, except the staff attitude, no other disappointment.

For sure will not return to this property as there are plenty of good hotels near by with better rates and customer service. Being a accor silver member, if the staff behave such rude manner, what more we can say..

Room Tip: high floor rooms
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  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank Ajesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 17 July 2014

Dear Ajesh K,
Thank you for taking the time to tell us about your recent stay with us. While I am glad to hear that you enjoyed the hotel’s location and facilities, it is disheartening to learn that you did not enjoy our offer of a complimentary welcome drink. At ibis Bencoolen, we value our members and choose to go the extra step and offer the 4 star welcome beverages. We normally receive very good feedback from our members on this, so I am sorry if this left you unsatisfied for any reason.
As you can appreciate, we need to ensure consistency and a level of control when offering such added extras to our valued members. As noted on our drink vouchers, holders are entitled to certain house pour spirits as well as beer, wine and non-alcoholic options. Although your brandy was not included in this offer, I am glad my team chose to appease you and offer it anyway.
Once again we are sorry you felt our service was not up to standard, but thank you for sharing your feedback.
Kind regards,
Alison-Quality Services

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Reviewed 15 July 2014

Stayed at this hotel multiple times during business trips. Generally of better quality than other relatively "budget" hotels in the bencoolen st area. Service is really good. "Walk-in" price seems to vary widely depending on occupancy rates and season, so your booking timing may actually make a difference.

Wifi is okay, but not great (sometimes a bit of sporadic speed issues). Rooms are excellent, though on the small side. Hotel offers a few "extras" (e.g. - complimentary use of an ipad in the restaurant) that may be of some use. Staff service is okay, not great, but then with the size of the hotel they are usually busy.

Overall, a better choice in terms of quality than other bencoolen st hotels I have stayed in, and my first option for business trips to Singapore.

  • Stayed: May 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank Tyronne_Silva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 17 July 2014

Dear Tyronne_Silva,
Thank you for choosing to stay with us during your business trip to Singapore. I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope to have the pleasure of welcoming you back to ibis Bencoolen soon.
Kind regards,
Alison-Quality Services

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Additional Information about Ibis Singapore on Bencoolen

Address: 170 Bencoolen Street, Singapore 189657, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#37 Business Hotel in Singapore
#37 Romantic Hotel in Singapore
Price Range: £78 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Singapore on Bencoolen 3*
Number of rooms: 538
Official Description (provided by the hotel):
Ideal hotel location in Singapore next to Singapore shopping & business centers with an 8-minute walk to Bugis MRT. TASTE Restaurant serves international cuisine and local Singapore dishes daily. Best Economy Hotel in Asia Pacific by TTG in 2009-12. Certificate of Excellence awarded by Tripadvisor in 2012-15. FREE WiFi access, international adaptors, USB chargers, complimentary access to 2,300 newspapers, free use of a bamboo bicycle and Reloadable EZ-link card. ... more   less 
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Also Known As:
Ibis Singapore On Bencoolen Hotel Singapore
Accor Singapore On Bencoolen

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