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2,110
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974
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All reviews little india bugis junction sim lim square free wifi bugis area rooms are small bus stop walking distance mrt stations central location hawker centre food court local food location is great short stay clean hotel late check
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Reviewed 4 weeks ago

I would class this hotel as budget standard. Rooms are basic, but everything is clean & beds comfortable. Staff very helpful. When we stayed in Singapore a few years ago we stayed in a more upscale hotel in a better area for a similar price.

Date of stay: January 2019
Thank ilanastone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolenSG, Quality Services at ibis Singapore on Bencoolen Hotel, responded to this reviewResponded 4 weeks ago

Dear ilanastone

Thank you for reviewing us on TripAdvisor.

It's a shame that the hotel didn't really hit the mark this time. Maintenance schedule is ongoing at the moment and we cannot wait to unveil a more refreshed look. We hope you will get to come back then and perhaps be treated to a whole new experience.

Kind regards,
Divya - Quality Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Spent a total of five nights at this location. People intending to lodge at this hotel might find the following information useful:
# Excellent Location with public transport (bus stop at door, three MRT stations close by and bus station to Malaysia) all within close walking distance. The hotel is surrounded by shops and eateries.
# Rooms- This is a chain hotel with the rooms clean and representing good value for money. Rooms had a small fridge, electric kettle and USB charging points. The floor we stayed on was quiet. We stayed on the 12th floor and the room had a great view.
# Wifi- Fast and easy to log on to. No problems there.
# Staff- Very helpful. Ask at the front desk for the small leaflet showing you how to use public transport to get from the hotel to major tourist attractions. Loved the fact that the cleaner on our floor always greeted us with a big smile. A great way to start the day.

I would stay at this establishment again.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Gary_Childers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolenSG, Quality Services at ibis Singapore on Bencoolen Hotel, responded to this reviewResponded 4 weeks ago

Dear Gary_Childers

It seems like you had a great stay at ibis Singapore on Bencoolen.

We are happy to hear that the hotel met your expectations in all aspects, from the excellent service to amenities provided throughout your stay. Your kind compliments will definitely be shared with our team.

It has been a pleasure looking after you and all of us hope to see you again soon.

Kind regards,
Divya - Quality Services

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Reviewed 11 January 2019

I was impressed by all of the staff with in the hotel specially receptionists.
I spent two nights here on holiday.
The location of the hotel is quite close to my destinations as well as some other business centers in the city.
I would definitely recommend this hotel to others having business trip. And the room, even though being not big but it is excellent clean and perfect. Only the Problem is water. You have to take the water from the bar!! small bottles.
I will stay Again.

Date of stay: November 2018
Thank 358fazrulh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolenSG, Quality Services at ibis Singapore on Bencoolen Hotel, responded to this reviewResponded 4 weeks ago

Dear 358fazrulh

Thank you for recommending our hotel to the TripAdvisor community.

Your wonderful remarks regarding the spotless accommodation and friendly service will be shared with the team as it will be a great way for them to start the week. We do agree that the location of our property is convenient, and we are glad you were able to make the most of it.

Please allow us to share that we offer glass bottles in place of plastic bottles with the environment in mind and we seek your kind support in making this initiative successful. With that, we hope to see you again real soon!

Yours sincerely,
Divya - Quality Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2019 via mobile

First of all i would like to say please training your FO, your FO are not really friendly, poor eye contact, its like i have to pay to them for smile. Since FO are the face of the company and hotel are hospitality industry (hospitality).
For the room for me was okay, ibis is ibis.
The location are good near from MRT station and bugis junction, suit for tourists.
Their restaurant for breaky in high seasons are really poor, too many people in not so big place. Many people just taking too long for having their coffee and many people seeking table with full of food in their hand. For F&B manager please play smart in high seasons.

Date of stay: December 2018
Trip type: Travelled as a couple
Thank taufik4l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolenSG, Quality Services at ibis Singapore on Bencoolen Hotel, responded to this reviewResponded 4 weeks ago

Dear Taufik4l

Thank you for rating us on TripAdvisor

We are disappointed to hear that service did not meet your expectations. Your comments have be shared with the team and we will work harder to make sure our guests feel more welcomed and acknowledged at every point of their stay with us. The restaurant does see overwhelming crowds for breakfast during high occupancies and we are sorry that it has caused much inconvenience.

We hope you will get to visit us soon and experience the hotel in a different light as we serve you better.

Yours sincerely,
Divya - Quality Services

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Reviewed 9 January 2019 via mobile

Each time we stay at Ibis Bencoolen, they always had something new, the coin machine, auto shoe brush, drinking bottle, smartphone in the room, iron & board and many more. As if they always try their best to make guests feel comfortable.
Can't beat the location, there is new station near also, Bencoolen MRT station, it's more convenient to travel from and to Changi Airport or to other parts of Singapore. Bus station is just in front of the hotel.
Foods or shopping centres are around the property. The receptionists are helpful and friendly. Rooms are in the small side, but it is common in Singapore. All amenities are provided.
I highly recommend Ibis Bencoolen for your stay in Singapore.

Date of stay: June 2018
Trip type: Travelled with family
Thank ramlisan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolenSG, Quality Services at ibis Singapore on Bencoolen Hotel, responded to this reviewResponded 10 January 2019

Dear Ramlisan

Thank you for the five stars and for shouting out all the amenities and facilities that we have introduced in the hotel for our guests. It makes us even happier to know you were able to enjoy all, if not most of them during your stay with us.

We are fortunate to be here in the heart of Bugis, close to some of the best food in Singapore. All of which can be explored by public transport, which is also easily accessible. Your kind compliments for our front office colleagues will surely be shared with them.

All of us hope to see you again soon and would like to thank you once more for recommending us to the online travel community.

Kind regards,
Divya - Quality Services



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