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Reviews (5,104)
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2,166
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627
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79
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All reviewscrystal clubclarke quaybars and restaurantssingapore riverclub roomfrom australiashuttle busnice poolshuttle serviceconcierge staffexcellent locationshower roomsuperior roomstayed here for nightsswimming pooltravel agentrooms are small
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4,070 - 4,075 of 5,104 reviews
Reviewed 6 July 2012

Stayed at the hotel for a 17 night business trip. I stayed on the 10th floor which is the cystal club, I could hardly fault the service to be honest, after finishing work I received free drinks and food in the crystal lounge (5.30 - 7.30) - the staff were excellent and couldn't do enough for you. Rooms aren't the biggest but are very well decorated and free internet was provided. At weekends I enjoyed the pool area which had plenty of free sunbeds and got direct sunlight all afternoon. Location is good too, it's right on the border of clarke and robertson quay, a 60 second walk to the quayside, and 5 minutes to the centre of clarke quay. I would definitely stay here again on my next business trip.

Room Tip: Choose a room facing the rear/pool rather than the shopping mall at the front for a little less noise.
  • Stayed: June 2012, travelled on business
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2  Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

I am truly delighted to learn that you have an enjoyable stay with us on the Crystal Club Floor and we are grateful for your commendations towards the hotel's vibrant location, its facilities and our quality service. The positive feedback will definitely spur our team to strive further towards service excellence.

We appreciate you taking time to share your experience with us and look forward to welcoming you again to Park Hotel Clarke Quay in the not too far distant future!

Warmest regards
Angeline Tan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2012

The Park is ideally located, one can walk to Clark Quay, further a field China Town Suntec City .
The hotel provides a courtesy shuttle bus.
Shops bars and restaurants are at Clark Quay/Boat Quay.
Great pool area plenty of sun beds.
The rooms are very good well equipped and an adequate size for stop over.
We stayed for five nights in the last week June weather was hot with two downpours. We changed our plans to reflect the rain and wait till it went off.
We ate several times in the hotel restaurant Brizo Restaurant & Bar located at the entrance with friendly helpful staff the we found it was extremely good and very reasonably priced. Ping the Chef was extremely helpful and cooked to suit my wife’s gluten free requirement (wheat free diet).
The hotel was occupied mainly by business persons and couples.
We upgraded to the executive floor the Crystal Lounge, and found it was well worth the extra cost, pleasant to have a cup tea afternoon, cocktails at night, two pieces laundry, web the personnel were excellent we especially Alexis.
Would we go back to The Park, most defiantly.

A note the underground is being upgraded/new line and work is planned to go on to 2017, there is some noise during the day and it DID NOT bother us.

  • Stayed: June 2012, travelled as a couple
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2  Thank Iain R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

I am truly delighted to learn that you have an enjoyable stay with us on the Crystal Club Floor and we are grateful for your commendations towards the hotel's vibrant location, its facilities and our quality service. The positive feedback will definitely spur our team to strive further towards service excellence. I will certainly share your compliments with Chef Ping and Alexis.

We appreciate you taking time to share your experience with us and look forward to welcoming you again to Park Hotel Clarke Quay in the not too far distant future!

Warmest regards
Angeline Tan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2012

Centrally located at the busy Clarke Quay, 10 minutes by taxi to Universal Studios, and several shops and eateries nearby. Good, clean rooms, though not too spacious but still good for a family of 4 (with the attached door opening up). The food was awesome, with a choice of several cuisines. A comfortable stay overall!

  • Stayed: May 2012, travelled with family
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Thank mehulmparikh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2012

The hotel is well situated in the centre of Clarke Quay within walking distance of restaurants and shopping. The hotel is excellent, with very helpful staff who can't do enough for you. The rooms are spotless and maintained to a very high standard. If you pay the extra to the Crystal Club it is worthwhile.

Room Tip: Pay the extra for the Crystal Club.
  • Stayed: July 2012, travelled on business
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Thank Guest0510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

I am truly delighted to learn that you have an enjoyable stay with us on the Crystal Club Floor and we are grateful for your commendations towards the hotel's vibrant location, its facilities and our quality service.

We appreciate you taking time to share your experience with us and look forward to welcoming you again to Park Hotel Clarke Quay in the not too far distant future!

Warmest regards
Angeline Tan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2012

Stayed here on advice of our travel agent - which was a mistake. Not the hotel's fault, really, but while it would be fine for a business trip, as honeymooners we were a little disappointed by the tiny rooms (even for Singapore) and lack of support from staff.

The rooms were clean, but tiny and lacked any decent facilities (ours was in desperate need of a new television... the picture was almost always slightly jumpy and scrambled).

Front desk staff seemed disinterested in our sightseeing queries. Room service and food was good. Location was good, too, and always a taxi out the front.

Overall an OK hotel that needs to teach their front desk staff to smile. Good for business trips but not for relaxing.

  • Stayed: June 2012, travelled as a couple
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1  Thank Shane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

We appreciate you taking time to provide us your constructive feedback on our room size which we regret did not meet your expectation. I would like to extend my sincere apologies for your less than satisfactory experience during your stay with us.

We hope this isolated incident will not deter you from using our hotel. We certainly look forward to have the opportunity to welcoming you back to Park Hotel Clarke Quay, Singapore!

Warmest regards
Angeline Tan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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