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“Nice enough but only average by today's standards”

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Park Hotel Clarke Quay
Ranked #51 of 312 Hotels in Singapore
Certificate of Excellence
Broadstairs
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice enough but only average by today's standards”
Reviewed 16 July 2012

The title says it all really. If I had to pay full price I would have been disappointed. I got a last minute deal as we were stopping over for two nights on our way home to London from Adelaide. Arrived at midnight and were dealt with promptly by the reception staff.
Breakfast was very expensive for what was on offer and the coffee was awful. Used Starbucks around the corner on the second morning. Handy location for Claks Quay and river walk, but a taxi is needed to get anywhere else.

Room Tip: Room 838 was quite small especially when you have a full amount of luggage. The view out of our room...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHCQExec_office, General Manager at Park Hotel Clarke Quay, responded to this review, 18 July 2012
Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

First and foremost, I would like to extend my sincere apologies for the less than satisfactory experience you had. Your feedback has been duly shared with the departments concerned for their immediate review to seek for improvement.

We hope this isolated incident will not deter you from using our hotel. We certainly look forward to have the opportunity to welcoming you back to Park Hotel Clarke Quay, Singapore!

Warmest regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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warwick
Level 5 Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 15 July 2012

The front rooms overlook the building of the metro until 2017 and the back rooms are bombarded by music until the early morning. The pool is large but never more then 4 foot deep and the restaurant staff have to be watched like hawks as they massively overcharge if you let them on the first night they tried to overcharge by $50 and took three attempts to get it right.
In the restaurant the staff are so bored they take your plates away before you finished i was left with satay in hand and plate and sauce gone!
Someone needs to train the staff but this will not overcome the noise and view problems, it is better to stay elsewhere

Room Tip: stay elsewhere
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank FishingTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Park Hotel Clarke Quay, responded to this review, 16 July 2012
Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

We appreciate you taking time to provide us your constructive feedback on the hotel facilities and service standards which we will take on board to seek improvements where possible. I would like to extend my sincere apologies for your less than satisfactory experience during your stay with us.

We hope this isolated incident will not deter you from using our hotel. We certainly look forward to have the opportunity to welcoming you back to Park Hotel Clarke Quay, Singapore!

Warmest regards
Angeline Tan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 July 2012

stayed for 6 nights. had a room on the 6th floor, on the corner .very good views towards the river and along the main road. open curtains at night and watch the the people and traffic. room was clean and tidy, enough room to move around. bathroom was excellent. service from staff very attentative, breakfast very good.

Room Tip: book a room as far above ground level as possible. rooms closer to ground level can suffer from road...
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  • Stayed September 2011, travelled as a couple
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Helpful?
2 Thank colinryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Park Hotel Clarke Quay, responded to this review, 16 July 2012
Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

I am truly delighted to learn that you have an enjoyable stay with us and we are grateful for your commendations towards the hotel's vibrant location, its facilities and our quality service.

We appreciate you taking time to share your experience with us and look forward to welcoming you again to Park Hotel Clarke Quay in the not too far distant future!

Warmest regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 4 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 July 2012

This place is not as good as you might expect. It's a nice hotel, quiet rooms, but small. I've stayed on the Crystal Club Floor level and must say it really isn't very special.
The hotel's location isn't very special as well; no nice view or something.

Rooms are small, only wired internet (WiFi only available in the lobby), beds seem to be made out of concrete. When I arrived, the kitchen had just closed, but I was told that I could order room service. Took more than 45 minutes to get my burger. Once I got it, it was a very tasteful burger.

Breakfast was included in the rate, but had to stand in-line for 15 minutes to get a table. Breakfast is complete and good (buffet). Most likely, the place is so busy, because it's full of tourists that have bought an organised trip. The busses kept coming to pick people up.

All-in-all, not a bad place, but certainly not what I expected and certainly less than other places I've stayed at in Singapore.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RvGeel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Park Hotel Clarke Quay, responded to this review, 16 July 2012
Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

First and foremost, I would like to extend my sincere apologies for the less than satisfactory experience you had. Your feedback has been duly shared with the departments concerned for their immediate review to seek for improvement.

We hope this isolated incident will not deter you from using our hotel. We certainly look forward to have the opportunity to welcoming you back to Park Hotel Clarke Quay, Singapore!

Warmest regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morwell, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 July 2012

Our travel agent recommended the park hotel as a central base for our week in Singapore, from the moment we walked in, the staff were excellent, From the concierge hailing taxi's for us in the rain, to the excellent staff who attended to our laundry, nothing was too much trouble, breakfast each morning was delicious, whilst what impressed us most, was when we checked out in the morning,(10 am) we left our bags ( our flight was not until 11 20 pm that night ) and returned later that evening after spending a (sweltering day ) at the zoo, the very helpful staff at the front desk arranged for us to have a room for a short amount of time to shower and refresh and no extra charge, that to us was extra personalised service, that meant so very much, whilst the rooms were clean and very comfortable although limited space to put clothes away, it is definately a hotel that we highly recommend to every Australian traveller.

Room Tip: Request a room on the upper floors in a non-smoking area
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  • Stayed July 2012, travelled as a couple
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    • Cleanliness
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Helpful?
3 Thank mumof2wifeof1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Park Hotel Clarke Quay, responded to this review, 16 July 2012
Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

I am truly delighted to learn that you have an enjoyable stay with us and we are grateful for your commendations towards the hotel's vibrant location, its facilities and our quality service; in particular the arrangement on the hospitality room.

We appreciate you taking time to share your experience with us and look forward to welcoming you again to Park Hotel Clarke Quay in the not too far distant future!

Warmest regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malta
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 July 2012

hotels in singapore are quite pricey and rooms are generally quite small but it's typical in singapore. the mattresses could be more comfortable and i think the most dissappointing and quite shocking part of it all is that there is no wifi in the rooms..only in the lobby AND they will not give you a password but will ask you for your phone to put in the password for you..

otherwise very good location, good b'fast and staff are really nice.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank waniii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Park Hotel Clarke Quay, responded to this review, 16 July 2012
Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

I am truly delighted to learn that you have an enjoyable stay with us and we are grateful for your commendations towards the hotel's vibrant location, its facilities and our quality service. We have noted your disappointment on no WIFI facilities in our guestrooms. Please be informed that we are currently installing WIFI for all our guestrooms, target to complete by end of this month.

We appreciate you taking time to share your experience with us and look forward to welcoming you again to Park Hotel Clarke Quay in the not too far distant future!

Warmest regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 July 2012

friendly staff, rooms too small, beds very firm.
service at pool very slow.

Room Tip: rooms are very small, no wifi and no where to put luggage
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PerthBella_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Hotel Clarke Quay

Property: Park Hotel Clarke Quay
Address: 1 Unity Street, Singapore 237983, Singapore
Phone Number:
Region: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Singapore
#42 Business Hotel in Singapore
#51 Luxury Hotel in Singapore
#68 Family Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Park Hotel Clarke Quay 4*
Number of rooms: 336
Official Description (provided by the hotel):
With classic architecture inspired by Singapore’s colonial past, Park Hotel Clarke Quay is a tropical retreat in the heart of the city, conveniently located next to the entertainment and dining hub of Clarke Quay and the iconic Singapore River. Enjoy sweeping views of the city skyline and the river from the hotel’s 336 rooms and suites. Pampering facilities including a 25m outdoor pool and adjoining Jacuzzi, a spectacular deck and bar and cabana style spa pavilions – perfect additions to an ideal getaway. ... more   less 
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Also Known As:
Park Hotel Singapore
Park Hotel Clarke Quay Singapore

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