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“No Complaints From Us” 5 of 5 bubbles
Review of Park Hotel Clarke Quay

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Park Hotel Clarke Quay
Ranked #47 of 309 Hotels in Singapore
Certificate of Excellence
Denmark, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“No Complaints From Us”
5 of 5 bubbles Reviewed 14 July 2014

We spent two nights here on a stop over from Australia to UK. We thought the staff were friendly, efficient, professional and have no complaints. The hotel was comfortable although the room was small but with so much to do we were only there to sleep and shower. The pool was a good length for lap swimming and clean and accessible. I would request this hotel again as it has an ideal location to the city and if you are lost when walking it is tall enough you can find your way home. Punctual reliable taxi service whenever required.

Room Tip: Ask for one that had not been smoked in.
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jayne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHCQExec_office, General Manager at Park Hotel Clarke Quay, responded to this review, 18 July 2014
Dear Jayne T

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

I am truly delighted to learn that you have an enjoyable stay with us and we are grateful for your commendations towards the hotel's vibrant location, it's facilities and our quality service.

We appreciate you taking time to share your experience with us and look forward to welcoming you again to Park Hotel Clarke Quay in the not too far distant future!

Warmest regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,549 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (951)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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  • Indonesian first
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English first
Brisbane, Australia
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

Stayed here for 2 nights on route to Cambodia. Location was good you could walk to clarke quay and robertson quay which both have some fantastic restaurants. We were a little disappointed in the quality of the room given the prices that are charged bed was a little on the hard side, toilet door would not close and we had to get maintenance to fix the toilet that would not stop flushing. I am just glad we got a great deal through hotel club because I would not have been happy had I paid full price.

Room Tip: shop around on price
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  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Debbie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHCQExec_office, General Manager at Park Hotel Clarke Quay, responded to this review, 14 July 2014
Dear Debbie D

Thank you for taking the time to share your recent experience with us at Park Hotel Clarke Quay.

First and foremost, I would like to extend my sincere apologies for your less than satisfactory experience you had on the room maintenance which we would take remedial actions. On a positive note, I am delighted you had an enjoyable stay with us.

We hope this isolated incident will not deter you from using our hotel. We certainly look forward to have the opportunity to welcoming you back to Park Hotel Clarke Quay, Singapore!

Warmest regards
Angeline Tan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

We have stayed here on two separate occasions over the last few years, selecting it originally as it is close to friends who live nearby. All the staff really care about you and that you have a lovely stay. A special mention must go to the housekeeping staff on the top floor, where we stayed, and the manageress and staff of the Crystal Club, who are so genuinely nice and so helpful. The facilities are excellent for a hotel in this claas, especially the beautiful pool and the gym and they can organise a great massage in the poolside cabanas, with use of the spa jacuzzi pool. The location is very pleasant and convenient for the many excellnt riverside restaurants and bars and other attractions and there is a useful little mall opposite which offers a good range of facilities including a supermarket, deli and beauty salon. A real gem of an hotel.

Room Tip: The Crystal Club rooms offer excellent value for money, with great views and access to the wonderful...
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  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank JMRM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHCQExec_office, General Manager at Park Hotel Clarke Quay, responded to this review, 14 July 2014
Dear JMRM

Thank you for your excellent review and support towards the hotel as return guest.

I am truly delighted to learn that you have an enjoyable stay with us. As well, we are grateful for your commendations towards the hotel's vibrant location, its facilities and our quality service. Thank you for your kind words and the positive feedback will definitely spur our team to strive further towards service excellence.

We appreciate your kind support and taking time to share your experience with us and certainly look forward to the pleasure of serving you again.

Warmest regards
Angeline Tan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burnley, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

A holiday for 2 weeks in Singapore was made that much more enjoyable by our choice of hotel. Park Hotel Clarke Quay is a comfortable hotel with friendly and diligent staff.
Both my wife and I were especially impressed with the concierge staff, we would mention all by name but unfortunately we did not get all their names. Needless to say if Raj, Sarjit, Sara and Brian could pass on our compliments and thanks to all the concierge staff it would be appreciated. The help we received in planning our days in Singapore was invaluable.
As to the hotel, we found the room comfortable with a view over the river. We stayed for Bed and Breakfast so our comments on the food is limited to breakfast, the choice was impressive and varied.
The catering and bar staff were also polite, courteous and helpful.
With the heat in Singapore the pool was a haven after a day touring, and was always clean and well managed. However the poolside bar was not always open. We put this down to a lack of patrons at the poolside as we could always find a free lounger (no bad thing).
We would return to Singapore and the Park Hotel Clarke Quay.
Again our thanks to all the staff at the hotel for a wonderful stay.

Room Tip: Rooms facing the pool give a better outlook.
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ringwood, Australia
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 12 July 2014

We stayed at the Park Hotel Clarke Quay at the beginning of our holiday and at the end and both times it was enjoyable. The location is great and the staff friendly. Breakfast was very nice and we were able to have late checkout both times. Another bonus was the offer of the use a room to have a shower before 7.30 pm even though we had already checked out of our room. This made it possible to still do sight-seeing and walk around the city to fill in time before our late flight. This was a great service for us to use!

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Brigitte O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHCQExec_office, General Manager at Park Hotel Clarke Quay, responded to this review, 14 July 2014
Dear Brigette O

Thank you for taking the time to share your recent experience with us at Park Hotel Clarke Quay.

It is heartening to learn that you have an enjoyable stay with us. Our team always strive to do our best at all times and I am pleased we met with your expectations. Thank you for your kind words and special mention on the hospitality room that we have arranged for you to freshen up which many of our guests do appreciate it as well.

We look forward to having the pleasure to be of service to you again in the not too distant future.

Warmest regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tonbridge, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

October 2013 we stayed for 2 nights en route to Malaysia and Australia.
The hotel was very comfortable and the staff attentive and we would stay there again if our journey took us via Singapore.
Singapore, we find, is more expensive to visit than most countries in that part of the world, and Park Hotel was not an exception. However our room with breakfast was very reasonably priced with the more expensive element becoming apparent when you visit places and eat in restaurants.
As as a stop over hotel Park Hotel Clarke Quay is ideally appropriate for the purpose

Room Tip: Rooms on the upper floors give a very pleasant outlook across the city
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  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank PeterandMaureen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHCQExec_office, General Manager at Park Hotel Clarke Quay, responded to this review, 14 July 2014
Dear PeterandMaureen

Thank you for taking the time to share your experience with us at Park Hotel Clarke Quay.

It is heartening to learn that you have an enjoyable stay with us. Our team always strive to do our best at all times and I am pleased we met with your expectations.

We look forward to having the pleasure to be of service to you again in the not too distant future.

Warmest regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

Great room, nice hotel and all the guys working concierge are extremely helpful and informative (especially Sarjit, he helped us plan out stuff and save money!). my husband and I are last minute travelers, and we usually just jump around from hotel to hotel so we can be close to the activities we want to do. We booked this hotel the 2nd night of our 5 night stay in Singapore and didn't want to leave. I have no complaints about my room or the hotel. I will say the breakfast is over priced, but that's just Singapore! Location was great, they have a shuttle that will drop off to certain places too. BEST PART though, was that they gave us a FREE phone while we were there -- you can make all the local and international calls you want AND it has a free WiFi hot spot! We are very dependent on our phones to look stuff up so this was a big plus for us!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Rida R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Hotel Clarke Quay

Property: Park Hotel Clarke Quay
Address: 1 Unity Street, Singapore 237983, Singapore
Phone Number:
Region: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Singapore
#42 Business Hotel in Singapore
#47 Luxury Hotel in Singapore
#68 Family Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Park Hotel Clarke Quay 4*
Number of rooms: 336
Official Description (provided by the hotel):
With classic architecture inspired by Singapore’s colonial past, Park Hotel Clarke Quay is a tropical retreat in the heart of the city, conveniently located next to the entertainment and dining hub of Clarke Quay and the iconic Singapore River. Enjoy sweeping views of the city skyline and the river from the hotel’s 336 rooms and suites. Pampering facilities including a 25m outdoor pool and adjoining Jacuzzi, a spectacular deck and bar and cabana style spa pavilions – perfect additions to an ideal getaway. ... more   less 
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Also Known As:
Park Hotel Singapore
Park Hotel Clarke Quay Singapore

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