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Aqueen Hotel Lavender
Ranked #158 of 316 Hotels in Singapore
Reviewed 21 November 2013

perfect location to visit the city, and 10minute walk to nearest MRT. hotel is at the corner of a busy street with construction going on directly in front of hotel. So if you are a light sleeper i suggest looking for a different place or asking for room away from noise. I was awaken by construction noises in early morning and busy street, plus hard bed, stiff pillows. Room looked like it could have gotten a fresh coat of paint, a lot of dirt and scratch marks on walls, carpet looked suspicious of no vacuuming?? bathroom looked like it could have gotten a fresh clean as well. However, good price and nice friendly staff.

Room Tip: ask for room away from front of hotel next to construction
  • Stayed: November 2013, travelled as a couple
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Thank lia p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustCareAqueen, Aqueen Hotels Management Team at Aqueen Hotel Lavender, responded to this reviewResponded 28 November 2013

Dear Lia P,

Thank you for sharing with us your feedback on your recent stay at Aqueen Lavender Hotel.

We would like to offer our sincere apologies on the inconveniences that you have experienced. We value our guests’ feedback as it enables us to be made aware of areas that require improvement. We have shared some your observations about your stay with our teams so that they can work on these areas for improvement.

It is our sincere hope that your recent experience will not deter you from visiting us again. We look forward to hosting you again in the future.


Warm Regards,
Aqueen Hotels Management Team
Email: customercare@aqueenhotels.com

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Reviews (827)
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Reviewed 19 November 2013

For business and pleasue I do travel quite a bit. Normally I do stay in high end hotels ( in Singapore I stayed at the Pan Pacific, Hyatt, Traders Hotel, Conrad and Ritz-Carlton).
So I am used to all the bells and whistles these establishments offer.
This particular trip was a private occasion and I did not want to spend too much on a room I would only sleep in.
I was very positively surprised at the Aqueen Lavender. It is not a luxury hotel, but a basic place that is very clean and comfortable. The room are of a rather small size ( I did travel alone-so this was not an issue for me), however they provide all the amenities one could ask for: Air Con, shower gel and shampoo, a box with basic cosmetic supplies, 2 bottles of drinking water, hot water kettle with coffe/tea, free internet and a flat screen TV with several channels.
The lobby is not very inviting, however the staff at the front desk were outstanding: extremely helpful and genuinely friendly.
There is no restaurant at the hotel, but the area is full of all kinds of places for every liking.
I was so impressed with the whole experience, that I booked another stay there in a few days.

  • Stayed: November 2013, travelled solo
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Thank Andreas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustCareAqueen, Aqueen Hotels Management Team at Aqueen Hotel Lavender, responded to this reviewResponded 2 December 2013

Dear Andreas K,

We are delighted to learn of your wonderful stay at Aqueen Lavender Hotel. Thank you for recognising our efforts by sharing the experience and this certainly encourages our team to further strive towards achieving excellence.

We would like to introduce you to Petite Menu, our casual bistro-cafe located on the ground floor of the hotel. (Re)fining dining is the rule of the game; familiar dishes and comfort food become a refined sensorial experience. Petite Menu offers daily buffet breakfast and an all-day dining featuring a mix of local delights and international favourites, providing a well-balanced choice for diners.

From appetisers to mains and desserts, each item has been carefully selected to evoke discernment and tastefulness, providing a well-balanced choice for diners. In the evenings, unwind with a tipple complemented with savoury munchies. The menu is updated seasonally, bringing the season’s best ingredients to the table, prepared with fresh styles.

Thank you once again for choosing to stay with us and we look forward to welcoming you to the hotel and to Petite Menu in the near future.


Warm Regards,
Aqueen Hotels Management Team
Email: customercare@aqueenhotels.com

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Reviewed 18 November 2013

Well Singapore is expensive. So this hotel which we have stayed at twice is the best for us.
Location is great
Room not huge, however comfortable. The important bit, the bed was great.
Wifi and tv was good. Breakfast has improved since the previous visit. We go out for evening meal close by. The staff where very helpful and spoke english. We have know idea if they have children facilities. We go there to sleep. This is the best value for money I could find.

  • Stayed: November 2013, travelled with family
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Thank milburn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustCareAqueen, Aqueen Hotels Management Team at Aqueen Hotel Lavender, responded to this reviewResponded 28 November 2013

Dear Milburn1,

Thank you for recognising our team’s efforts in creating memorable hotel experiences for our guests. It was our pleasure to have you as our guest and we are happy to know that you have enjoyed a great hotel experience with us.

The team at Aqueen Lavender Hotel looks forward to welcoming you back again for another refreshing experience in the near future.


Warm Regards,
Aqueen Hotels Management Team
Email: customercare@aqueenhotels.com

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Reviewed 8 November 2013

the hotel is best in reasonable cost ,this hotel is booked for us under holiday package initially i thought i might be a normal hotel but its good to stay there with family or friends ,good and helpfull staff--will recommend to everyone who want to go singapore

  • Stayed: November 2013, travelled as a couple
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Thank Sourabh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustCareAqueen, Aqueen Hotel Management Team at Aqueen Hotel Lavender, responded to this reviewResponded 11 November 2013

Dear Sourabh M,

We are happy to hear about your experience at Aqueen Lavender Hotel and thank you for taking time out to write this review. At Aqueen Hotel, the team strives to provide genuine assistance for the needs of our guests.


Once again, thank you for your wonderful comments.


Warm Regards,
Aqueen Hotel Management Team

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Reviewed 23 October 2013

We selected this hotel after an exhaustive search on the internet, and we selected it purely because it was a new hotel, which looked very clean. Having read previous reviews, we were aware of the small - sized rooms, but we were not prepared for how tiny the rooms really were!!!!!!!!.....luckily i had requested larger rooms through my travel agent when booking, and had also emailed the hotel in this regard.............. very special mention of Chris at the front desk who was very helpful and obliging, and somehow managed to get us larger rooms....So Cheers Chris!!!!!!

Pros:
-Clean, new hotel.....the rooms, though tiny had every amenity needed
-close to Little India and City Square Mall
-Modern and ideal if you do not spent all your time in the room
-Tasty Breakfast
- easy access to trains and buses
- Express check-in


Cons:
- Very small reception are with only one sofa, not enough for the influx of tourists at times
- Not very ideal room and bathroom sizes, specially for Asians....quite often two people would bump into each other in the room
- Toiletries were not replaced much during our stay for 5 nights
- Sheets were not changed, despite expressly telling them to as we had chocolate on it
- The breakfast, though tasty, was the VERY SAME every day......no variety at all.....a request to have eggs made differently was turned down.

However our stay was enjoyable, would consider staying again....

Room Tip: Ask for larger rooms at the time of booking
  • Stayed: September 2013, travelled with family
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2  Thank Tara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustCareAqueen, Aqueen Hotel Management Team at Aqueen Hotel Lavender, responded to this reviewResponded 11 November 2013

Dear Ms.Tara Senanayake,

Thank you for giving your time in sharing your experience and for selecting Aqueen Lavender Hotel as your choice of accommodation during your recent visit to Singapore.

We are happy to hear that you had a pleasant stay with us and thank you for acknowledging the effort that Chriz and the team have given you.

We have taken your suggestions and will review them to see how we can make our guests' experience a better one. Once again your feedback is highly appreciated and we look forward to welcoming you and your family in the near future.

Sincerely,
Aqueen Hotels Management

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Reviewed 20 October 2013

Considering Singapore is like Mumbai-space is at a premium- you could excuse this place as it escapes notice if one is not alert enough while on Lavender street which gives it the name. We stayed one night en-route to Malaysia.Arriving wee hours of the morning we were bracing up to a weary day as check in times in Singapore are at 2pm- weird by any standards. However the friendly receptionist ensured we were in by 10 am! A small lobby and an adjoining restaurant tells you how the neatly laid out area utilizes its space constraints to the hilt.

Inside the room is well planned considering the space. Our room was L shaped with an extra bed to accommodate 4. The bathroom was teeny but well appointed.

Location is close to Little India and is convenient in the sense that access to taxi service is just outside the hotel. Well recommended for all kinds of visitors business or leisure, budget or high end.

Breakfast selection is limited and there is ample scope for improvement.

  • Stayed: October 2013, travelled with family
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1  Thank dr_ajthomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustCareAqueen, Aqueen Hotel Management Team at Aqueen Hotel Lavender, responded to this reviewResponded 22 October 2013

Dear dr_ajthomas;

Thank you for taking your time in sharing your experience while you are in our hotel.

We are glad that you appreciate the hotel design; the compact spaces are well thought-out and equipped with a range of key amenities to meet the needs of modern travellers.
We have taken note of your feedback on the breakfast variety and the F&B team are continually looking at ways to improve this.

Thank you once again and we look forward to hosting you again in the near future.

Sincerely;

Aqueen Hotel Management Team

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Reviewed 14 October 2013

Once you are out of the backpacker bracket, it's pretty difficult to find a reasonably priced, decent hotel in Singapore, but the Aqueen Lavender is exactly that.
The hotel is modern, secure and clean plus the reception staff are friendly and helpful.
The rooms aren't massive but if you're just using the hotel as a place to sleep then is it fine.
There is a restaurant attached to the hotel serving breakfast if you need that.
The hotel is well situated and 10 minutes walk from the metro and also within easy walking distance of little India and Little Arabia.
Best of all, the Lavender Food Square Centre is just 2 minutes walk away where you can get a fantastic meal for very little money.
One word of warning to the tall !!! The beds aren't that long, if you are over 6ft you may stick out of the end of the bed, I slept with my ankles sticking out past the end of the mattress while we were there.

  • Stayed: September 2013, travelled as a couple
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Thank LordVelcro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustCareAqueen, Aqueen Hotel Management Team at Aqueen Hotel Lavender, responded to this reviewResponded 21 October 2013

Dear LordVelcro,

Thank you for your kind and detailed review.

We are pleased that you found our associates friendly and helpful, and are glad to also be able to delight you with our service, location and amenities. Your review serves as an motivation for us to continually strive to meet and exceed our guests’ needs and expectations.

We hope that we may have the pleasure of welcoming you back again soon.


Warm Regards,

Aqueen Hotel Management Team

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Additional Information about Aqueen Hotel Lavender

Address: 139 Lavender Street, Singapore 338 739, Singapore
Region: Singapore > Singapore
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#87 Business Hotel in Singapore
Price Range: £51 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aqueen Hotel Lavender 3*
Number of rooms: 104
Official Description (provided by the hotel):
Aqueen Hotels strives to deliver comfort, warm friendly service. We offers a total of 105 cosily furnished rooms with modern fixtures and facilities for the busy executive. ... more   less 
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Also Known As:
Aqueen Hotel Lavender Singapore

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