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“Small rooms but very clean and modern”

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Aqueen Hotel Lavender
Ranked #141 of 312 Hotels in Singapore
Panjim, India
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Small rooms but very clean and modern”
Reviewed 25 April 2014

hotel is close to a food court but is of limited use as no veg options there.so have to walk all the way to mustafas which is 10 mins away.hotel staff are polite and cooperative.try for upper rooms as lower rooms have no view.breakfast was ok but less options for indian tastes.overall good hotel

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaveri2413070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustCareAqueen, Aqueen Hotels Management Team at Aqueen Hotel Lavender, responded to this review, 23 May 2014
Dear kaveri2413070

Thank you for your taking your time to share your feedback with us at Aqueen Lavender Hotel. Our greatest asset is our staff and we always take great pride in knowing that they endeavour to deliver personalised service to all our guests. We are happy that you were impressed with the team’s polite and cooperative service.
The hotel’s breakfast options include a mix of International and Continental varieties and may be updated in line with the guests in-house.
It was truly our pleasure to be of service to you and we hope to have you with us the next time you are in Singapore.

Warm Regards,
Aqueen Hotel Management Team
Email: customercare@aqueenhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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814 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Colombo
Level Contributor
102 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 17 April 2014

We stayed at Aqueen hotel on Lavender st for 5 nights and it was a very pleasant experience.

The location is very convenient with Mustaffa about 5 min away and the Lavender food court across the street . The meals at the food court is cheap , clean and good.
The rooms at the hotel are small but given that we only were at the hotel at nights to sleep this was no bother at all . The rooms were clean and the housekeeping staff did a good job in tidying up each day . The reception staff too are friendly , helpfull and obliging .
Breakfast was ok but expected more variety and faster refills when food finished .

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nigel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustCareAqueen, Aqueen Hotels Management Team at Aqueen Hotel Lavender, responded to this review, 23 May 2014
Dear Nigel R,

Thank you for your valuable feedback following your recent stay at Aqueen Lavender Hotel. We are delighted to learn that our service and cleanliness served you well during your stay with us.
Indeed, Aqueen Lavender Hotel is strategically located and has ease of accessibility to Lavender Food Court and Mustafa Center. Lavender Street is also peppered with cafes, coffee shops and many round-the-clock convenience stores like 7-11 within walking distance.
The hotel offers a modest breakfast option with a selection of International and Continental offerings catered to international palettes. During breakfast, our associates work hard to ensure that replenishments are made in a timely manner and we do recognise that during peak periods, this might sometimes pose a challenge and we thank you for your kind understanding on this matter.
We look forward to extending our warm hospitality the next time you are in sunny Singapore.

Warm Regards,
Aqueen Hotel Management Team
Email: customercare@aqueenhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 4 April 2014 via mobile

This is a nice hotel with cozy modern rooms. The buffet breakfast is decent though choices are not as extensive as the more expensive hotels. We stayed for two days here.

Personally, the best thing I like about this hotel is the fact that it's a block away from a big hawker center called Lavender Food Court which is open 24 hours! I especially love the stand selling Indian and Thai food. So delicious! The drinks are centrally sold at the stand in the middle of this food court.

Stayed September 2013, travelled with friends
Helpful?
1 Thank ddblanco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustCareAqueen, Aqueen Hotels Management Team at Aqueen Hotel Lavender, responded to this review, 23 May 2014
Dear ddblanco,

Thank you for your kind feedback. We appreciate you taking time in sharing your experience at Aqueen Lavender Hotel and are pleased to know that you had a good stay.
At Aqueen Hotels, we acknowledge the importance of breakfast and the hotel offers a modest breakfast with an array of Asian and Continental options catered to international palates. The varieties offered may, from time to time, be adjusted to cater to the guests in-house. We are glad to know that you were also able to enjoy the great food in the vicinity.
Thank you once again and we look forward to hosting you again in the near future.

Warm Regards,
Aqueen Hotel Management Team
Email: customercare@aqueenhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 March 2014

The hotel room is clean but they are too small. If two persons are going stay in one room , you need to move one at a time. The shower is also too small. The hallways are also very narrow, so you can hear the noise outside your room. But since it's a budget hotel, we can't complain much. We are out most of the time so it's not a problem. The MRT station is a 10 min. walk from the hotel. The location of the hotel itself is far from the local attractions. If we ever to decide to visit Singapore again, I would rather choose one in Orchard since it's very accessible to the local sights.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wisteria_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustCareAqueen, Aqueen Hotels Management Team at Aqueen Hotel Lavender, responded to this review, 8 April 2014
Dear wisteria_12,

Thank you for taking time to provide your feedback on Tripadvisor. We are sorry to hear about your less than pleasant experience at the hotel and apologise for the displeasure this has caused you. At Aqueen Hotels, we take pride in ensuring that guest enjoy a pleasant experience, through our products and services.

We understand the limitations of the room size but the well thought-out spaces with a range of key amenities ensure guests enjoy the basic conveniences for their stay in Aqueen Lavender Hotel. We have different room types available for differing guests’ needs; the Deluxe rooms that are of a bigger footage are available at a slight premium and may better suit your requirements.

Our hotel is indeed strategically located and has ease of access via public transport to most places of interest in Singapore. For guests who wish to venture further, our associates are always ready to render assistance.

We appreciate your feedback as it enables us to evaluate our services more effectively and we truly look forward to the opportunity to welcome you back.

It is our sincere hope that your recent experience will not deter you from visiting us. We look forward to hosting you again in the future should your travels bring you back to sunny Singapore.


Warm Regards,
Aqueen Hotels Management Team
Email: customercare@aqueenhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panama City, Panama
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 March 2014

Good hotel, clean and safe, near everything, good restaurant in the lobby, good price, bad pillow, was imposible to sleep with that huge pillow and they dont have other kind, but overall is a very good option.

In the back street are severals restaurants and one seven eleven.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brandmarcas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustCareAqueen, Aqueen Hotels Management Team at Aqueen Hotel Lavender, responded to this review, 8 April 2014
Dear brandmarcas,

Thank you for reviewing your recent stay at Aqueen Lavender Hotel. We are delighted to learn that our service, security and cleanliness served you well during your stay.

Indeed, Aqueen Lavender Hotel is strategically located and has ease of accessibility. Lavender Street is peppered with cafes, coffee shops and many round-the-clock convenient stores like 7-11 within walking distance. We are very pleased to know that you had a good stay and were able to enjoy the location and its surroundings.

Thank you once again and we look forward to hosting you again in the near future.

Warm Regards,
Aqueen Hotels Management Team
Email: customercare@aqueenhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
australia
Level Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 23 March 2014

Good value for money, clean, quiet, close to MRT train station and resturants.

I found it clean, safe and quiet but I was on the 5th floor, ask for the 5th or 6th floor to get away from the street noise. Staff helpful. Close to everything, I would stay again. The rooms were small but you get that in Singapore, it is the best value for money around, okay for short stay or for tourist who are not going to spend much time in room, as is small, but was fine for me. The rooms were nicely done and modern and well appointed. This hotel is good for women travelling on own as has security lift and 24hr reception and good locks on doors. I did not have any problems.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank starstar13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustCareAqueen, Aqueen Hotels Management Team at Aqueen Hotel Lavender, responded to this review, 8 April 2014
Dear starstar13,

Thank you for taking the time to share with us your positive feedback and experience which we greatly value. We are thrilled to hear that your recent stay with Aqueen Lavender Hotel was nothing short of excellent.

The team strives to ensure that all our guests have a great time staying at Aqueen Lavender Hotel, and we are happy to know that you were impressed with our helpful staff, cleanliness, convenience of our location and high-security elevator key-card system.

We have shared your generous compliments with the team and we look forward to seeing you again on your next trip to sunny Singapore!


Warm Regards,
Aqueen Hotels Management Team
Email: customercare@aqueenhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
delhi
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 March 2014 via mobile

Its a so so hotel having self service concept didn't understand rooms are small but having all amenities WiFi having poor quality. Far away from little India and suntec city. Far away from all local sight seeings.

Stayed March 2014, travelled as a couple
Helpful?
Thank dipanshuDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustCareAqueen, Aqueen Hotels Management Team at Aqueen Hotel Lavender, responded to this review, 8 April 2014
Dear dipanshuDelhi,

Thank you for sharing your feedback on Aqueen Lavender Hotel. While we wish you had a better experience, it is through continuous feedback from valuable guests like yourself that we are able to objectively review the facilities and services we provide.

Our rooms, though compact, have been designed with guests’ comfort in mind to ensure that space is well utilised. We have different room types available for differing guests’ needs; the Deluxe rooms which are of a bigger footage are available at a slight premium.

Aqueen Lavender Hotel is very conveniently located within the heritage neighbourhood of Little India and has ease of access via public transport including buses and the Lavender MRT station.

We understand how important Internet connectivity is to our guests and we apologise for the inconsistent WIFI connection you experienced during your stay. The IT team has looked into this feedback to ensure this does not occur in future.

Once again we sincerely hope that this isolated experience does not mar your impression of the hotel and that you will give us another opportunity to impress you with our commitment to continual improvement.


Warm Regards,
Aqueen Hotels Management Team
Email: customercare@aqueenhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aqueen Hotel Lavender

Property: Aqueen Hotel Lavender
Address: 139 Lavender Street, Singapore 338 739, Singapore
Region: Singapore > Singapore
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#87 Business Hotel in Singapore
Price Range (Based on Average Rates): £
Hotel Class:3 star — Aqueen Hotel Lavender 3*
Number of rooms: 104
Official Description (provided by the hotel):
Aqueen Hotels strives to deliver comfort, warm friendly service. We offers a total of 105 cosily furnished rooms with modern fixtures and facilities for the busy executive. ... more   less 
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Also Known As:
Aqueen Hotel Lavender Singapore

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