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Santa Grand Hotel Bugis
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Reviews (1,058)
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687 - 692 of 1,058 reviews
Reviewed 8 November 2013

We stayed in Santa Grand hotel Bugis from 04th nov - 08th nov ( 4 nites - 5 days) room # 207 & 208.
Hotel location is quite convenient & centralized. Hotel is just 10 mins walking from little India - mustafa centre lane - hub for Indian food.
hotel rooms are small, but clean and neat. we were upgraded with room without any extra charge. but room ceiling was unpainted ( maybe they missed it during renovation (room 207 )
front desk reception staff was very kind to help us with taxis, location, attraction, fares, shopping.
housekeeping staff needs to be more guest friendly. they dont understand english nicely which adds to the woes
special tip for all my Indian vegetarian fellow travelers which is the biggest & only draw back " Breakfast "
1) you need to give daily coupons, staff will come to take the coupon even before u are seated.
2) the breakfast area is too small and you need to wait for people to empty table for you.
3) vegetarian like us will get corn flakes, baked beans, boiled vegetable, bread daily to eat !! hotel needs to consider the menu for vegetarians too seriously !! for non vegetarians there are options and change of menu daily !!

  • Stayed: November 2013, travelled with family
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Thank Saileshac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded 28 November 2013

Dear Valued Guest
Thank you for sharing your experience with us. We are glad our friendly staff left a positive impression with you.
We appreciate your feedback on breakfast served at the hotel. We regret that the breakfast did not meet your expectation. As we are not a vegetarian themed restaurant, food choices are varied. However, if guests state their preferences when room booking is made, we will try our best to accede to their request.
We hope to have the pleasure of welcoming you back.
Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2013

Very courteous & helpful staff. Enjoyed our stay & breakfast. Did not get a chance to try the swimming pool. They accommodated us for an early check-in & we could leave our luggage after check-out till our flight time.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Liza D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded 27 November 2013

Dear Valued Guest
We are glad you had enjoyed your stay with us.
Your feedback and opinion help us continue to fulfil our commitment to provide excellent guest experience.
We hope to have the pleasure of welcoming you back when you return to Singapore.
Regards
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2013

We booked 2 similar rooms in this hotel. One room was fine but other room was very bad. One room had a bath tub but in the other bathing space was so small one could just stand there, forget about having a good bath. Swimming pool is very small. Breakfast also had very limited options. Reception staff was not good and polite. When we asked the reception to change the second room, he said do whatever you can but they are going to give this room only. I am writing a review but don't expect anything to happen seeing the confidence of reception manager over asking me to write bad reviews.

Room Tip: Ask for a room with bath tub, other rooms have very small bathing area.
Stayed: October 2013, travelled as a couple
Review collected in partnership with this hotel
1  Thank Piyush G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded 11 November 2013

Dear Valued Guest

We would like to thank you for your review. We are sure that you are aware that the two rooms originally booked were for Superior rooms, and that our hotel front desk did an upgrading for both rooms to Deluxe for free. Our hotel has varying rooms to offer a variety of choices for our guests and unfortunately identical rooms were unavailable on the day of your check-in. Since we were prepared to offer you a complimentary upgrade, there is no reason why we would not offer both identical rooms if they were available. We hope that you would appreciate our position.

We shall continue to strive for better service to serve our guests better, and thank you for your feedback and hope to welcome you back to Santa Grand.

Regards
Hotel Management Team

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Reviewed 29 October 2013

Quite a convenient location, but when we checked in they allocated a double room in the basement, it was musky with mould smell. The management was kind enough to change to a 2 floor as we had requested for twin beds. Still the room was moulds smelling, lighting was poor, very dim even when we had all the lights on!
Breakfast was simple but acceptable with a selection of some local warm food. Checked out the roof top pool but decided against taking a swim as the water looks very polluted.

Stayed: September 2013, travelled with family
4  Thank aliceq2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded 27 November 2013

Dear Valued Guest
Thank you for taking the time to write us a review.
We are sorry to hear we did not meet your expectation in some ways and we appreciate your feedback by bringing this matter to our attention. Maintenance efforts have been stepped up to improve our guest experience.
Hope to see you again.
Regards,
Hotel Management Team

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Reviewed 28 October 2013

This hotel is in the middle of city where you can reach singapore landmarks by few minutes distance, it is 5 min walking to MRT and Bugis Junction shopping area, and 2 min walking to Arab street and few steps to bus stop. the hotel is clean with small room size , the breakfast is not variant to all people cultures however it is Ok. the room service is good. so my overall evaluation is very good and recommended to others.
you can arrive hotel from airport by shuttle bus cost 9 S$ or use MRT to Bugis MRT Station cost 2 S$ only or Taxi around 60 S$.

Room Tip: Make sure you select superior room with window
  • Stayed: October 2013, travelled as a couple
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3  Thank Hosssss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded 29 October 2013

Dear Valued Guest,

Thank you for your great review! We are glad to know that you have enjoyed your stay with us.

Indeed, our location is easily accessible. MRT, Arab street and attractions just a stone's throw away.

Your valuable compliment and feedback motivate us to improve our service further.

Thank you again for sharing your experience with us here and we look forward to having you back at Santa Grand!

Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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