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“value for money”

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Santa Grand Hotel Bugis
Ranked #117 of 312 Hotels in Singapore
Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“value for money”
Reviewed 11 November 2013

have stayed with my family last october. we had two rooms one family room and superior deluxe. very friendly and helpful staff, breakfast is ok, accessible to all destinations. will definitely stay here on my next visit

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank badettecanalda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 11 December 2013
Dear Valued Guest,

We are glad to know that you have enjoyed your stay with us. We are extremely pleased to know that our team provided a prompt and attentive services that made your stay memorable. Thank you for sharing your experience with us here and we look forward to welcome you back at Santa Grand!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,002 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (233)
Date | Rating
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English first
cainta, rizal philippines
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 November 2013

We stayed at santa grand bugis last nov 3-6 at 411. we were please with hotel service and accomodating staff. they guided us in going around singapore. Free breakfast was filling though not much choices. The room size of the family room was clean and comfortable for our family (4 pax). Location was is accessible to buses and taxis. It is also walking distance to bugis junction and street market. It also has a convenience store nearby. It was a good experience staying in this hotel and would not mind going back.

Room Tip: Get a family room with window if you are travelling w kids
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mylene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 11 December 2013
Dear Valued Guest,

Thank you for taking the time to write us a review. We are glad to know that you have enjoyed your stay with us. We appreciate your feedback and we look forward to having you back at Santa Grand!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 November 2013

Pros:
1. Location: The hotel is a short walk away from the Bugis MRT Junction and is also well connected by buses. It is walking distance from Arab Street, Chijmes, Little India and Mustafa. Good eating options close to the hotel
2. Rooms are small but neat

Cons:
1. We got a room on the first floor that was facing the main street. We could hardly get any sleep the first night because of the traffic noise. Also the window faced a very bright street lamp and this light also entered the room.
2. When we asked for a change of room., the morning staff seemed very impolite. We were asked to wait for the manager to arrive in the morning to authorize this change. We were able to get a change of room only at 10 am and were asked to keep all our luggage packed so that the staff could move it for us. We did this and were then asked to keep our luggage in another room our family had booked. The whole process took a lot of time and in the end, all we landed up with was a similar room one floor above (with the light but the sound was a little lesser).
3. The breakfast area is always crowded so it's better to reach there early. The food selection is limited and is not always replenished on time. I had to wait for 20 mins for bread and fruit. The stewardess is in a hurry to clean up and sometimes clears your plate even before you're finished, without checking if she can do this. If you leave your plate unattended to get a cup of coffee, chances are it will be cleared by the time you get back.
4. The rooms and bathroom are quite small - but this is to be expected in Singapore.

Room Tip: Avoid rooms facing the main road / street. The bright lights and traffic noise can be a disturbance
See more room tips
  • Stayed October 2013, travelled with family
    • Location
Helpful?
Thank wanderfulwhirld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 28 November 2013
Dear Valued Guest
Thank you for writing us a review. We are glad you had enjoyed the convenience of our hotel's location.
We appreciate your feedback about our service and we have shared your concerns with the team for immediate attention to improve our guests' experience.
We hope to have to pleasure of welcoming you back on your next trip.
Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 November 2013

We stayed in Santa Grand hotel Bugis from 04th nov - 08th nov ( 4 nites - 5 days) room # 207 & 208.
Hotel location is quite convenient & centralized. Hotel is just 10 mins walking from little India - mustafa centre lane - hub for Indian food.
hotel rooms are small, but clean and neat. we were upgraded with room without any extra charge. but room ceiling was unpainted ( maybe they missed it during renovation (room 207 )
front desk reception staff was very kind to help us with taxis, location, attraction, fares, shopping.
housekeeping staff needs to be more guest friendly. they dont understand english nicely which adds to the woes
special tip for all my Indian vegetarian fellow travelers which is the biggest & only draw back " Breakfast "
1) you need to give daily coupons, staff will come to take the coupon even before u are seated.
2) the breakfast area is too small and you need to wait for people to empty table for you.
3) vegetarian like us will get corn flakes, baked beans, boiled vegetable, bread daily to eat !! hotel needs to consider the menu for vegetarians too seriously !! for non vegetarians there are options and change of menu daily !!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saileshac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 28 November 2013
Dear Valued Guest
Thank you for sharing your experience with us. We are glad our friendly staff left a positive impression with you.
We appreciate your feedback on breakfast served at the hotel. We regret that the breakfast did not meet your expectation. As we are not a vegetarian themed restaurant, food choices are varied. However, if guests state their preferences when room booking is made, we will try our best to accede to their request.
We hope to have the pleasure of welcoming you back.
Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 November 2013

Very courteous & helpful staff. Enjoyed our stay & breakfast. Did not get a chance to try the swimming pool. They accommodated us for an early check-in & we could leave our luggage after check-out till our flight time.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Liza D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 27 November 2013
Dear Valued Guest
We are glad you had enjoyed your stay with us.
Your feedback and opinion help us continue to fulfil our commitment to provide excellent guest experience.
We hope to have the pleasure of welcoming you back when you return to Singapore.
Regards
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noida, Uttar Pradesh, India
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 November 2013

We booked 2 similar rooms in this hotel. One room was fine but other room was very bad. One room had a bath tub but in the other bathing space was so small one could just stand there, forget about having a good bath. Swimming pool is very small. Breakfast also had very limited options. Reception staff was not good and polite. When we asked the reception to change the second room, he said do whatever you can but they are going to give this room only. I am writing a review but don't expect anything to happen seeing the confidence of reception manager over asking me to write bad reviews.

Room Tip: Ask for a room with bath tub, other rooms have very small bathing area.
See more room tips
Stayed October 2013, travelled as a couple
Review collected in partnership with this hotel

Helpful?
1 Thank Piyush G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 11 November 2013
Dear Valued Guest

We would like to thank you for your review. We are sure that you are aware that the two rooms originally booked were for Superior rooms, and that our hotel front desk did an upgrading for both rooms to Deluxe for free. Our hotel has varying rooms to offer a variety of choices for our guests and unfortunately identical rooms were unavailable on the day of your check-in. Since we were prepared to offer you a complimentary upgrade, there is no reason why we would not offer both identical rooms if they were available. We hope that you would appreciate our position.

We shall continue to strive for better service to serve our guests better, and thank you for your feedback and hope to welcome you back to Santa Grand.

Regards
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Singapore hotels

Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 October 2013 via mobile

Quite a convenient location, but when we checked in they allocated a double room in the basement, it was musky with mould smell. The management was kind enough to change to a 2 floor as we had requested for twin beds. Still the room was moulds smelling, lighting was poor, very dim even when we had all the lights on!
Breakfast was simple but acceptable with a selection of some local warm food. Checked out the roof top pool but decided against taking a swim as the water looks very polluted.

Stayed September 2013, travelled with family
Helpful?
4 Thank aliceq2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 27 November 2013
Dear Valued Guest
Thank you for taking the time to write us a review.
We are sorry to hear we did not meet your expectation in some ways and we appreciate your feedback by bringing this matter to our attention. Maintenance efforts have been stepped up to improve our guest experience.
Hope to see you again.
Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Santa Grand Hotel Bugis

Property: Santa Grand Hotel Bugis
Address: No. 8 Jalan Kubor Santa Grand Hotel Bugis, Singapore 199207, Singapore
Region: Singapore > Singapore > Kampong Glam
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#30 Best Value Hotel in Singapore
#77 Business Hotel in Singapore
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Santa Grand Hotel Bugis 3.5*
Number of rooms: 73
Official Description (provided by the hotel):
Santa Grand Hotel Bugis, operating since November 2009, has a swimming pool, jacuzzi, gym, cafe and business centre. Located on the fringes of the Little India District and a few hundred metres from the Malay Heritage Centre this hotel makes the most of an area rich in history. Just down the road is Bugis Street, now featuring a teeming street market and collection of roadside stalls which is a must see for leisure or shopping guest visiting Singapore. Also, conveniently nearby are an Indian temple and one of Singapore's best known Buddhist Temples. Besides sightseeing, guest can visit Sim Lim Square, which is only 10-minutes stroll away and it houses Singapore's biggest collection of IT and computer stores. Completing the attractiveness of Santa Grand Hotel Bugis is its accessibility to public transport such as taxis, buses, and Mass Rapid Transit (MRT) to various places in Singapore. ... more   less 
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Also Known As:
Santa Grand Hotel Bugis Singapore

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