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Santa Grand Hotel Bugis
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Reviews (1,058)
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641 - 646 of 1,058 reviews
Reviewed 15 March 2014

We stayed at this hotel 3 separate times while on our asian travels, each time we had a different room, but all were pleasant, clean. Some of the grouting around the bath and sink in the rooms needed attention and the rooms are not huge but are functional. We thoroughly enjoyed our stays and could not fault the staff. Penny Sia at reception was amazing. We asked questions and if the person we were asking didn't know the answer all staff got together and between them found the answers. Breakfast was basic but ok, mixture of Asian and European, finding a seat can be a problem, just don't go down too early then no problem. It is walking distance from Bugis MRT, leave station from exit B, raffles hospital, this brings you out on the same side of the road as the hotel, walk straight up the road pass the Hospital for about 400 mtrs . You go across 2 sets of traffic lights, Hotel is on corner of Victoria str and Jalon Cupor. The beds are hard and a little short. Asked for extra pillows and they were brought before we had unpacked our things.

Room Tip: Ask for room with window and high floor.
  • Stayed: February 2014, travelled as a couple
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Thank dunnitall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded 18 March 2014

Dear Valued Guest,

Thank you for taking the time to write such a wonderful review! We appreciate for your kind feedback, and it will definitely be passed down to the housekeepers as well as to Penny! Our team strive towards helping guests and we hope to continuously improve our service.

We are pleased to hear that you have already stayed with us 3 times and we hope you'll continue choosing Santa Grand!

Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2014

The staffs are friendly and very helpful. Overall, the room is quite comfortable and surrounding is quiet even though it's located next to main road. Walking distance to local attraction, such as Malay Heritage Centre.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with this hotel
Thank Ruby_LokJP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded 18 March 2014

Dear Valued Guest,

Thank you for taking the time to write a review! We are glad you enjoyed the location of our hotel and pleased that our team made your stay an enjoyable one! You're right! Santa Grand Hotel Bugis is located on the fringe of the Little India District and a few hundred metres from the Malay Heritage Centre!

Thank you again for sharing your experience with us! We look forward to welcoming you again soon!

Regards,
Hotel Management Team

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Reviewed 13 March 2014

Me and my friend stayed in a twin room and we really enjoyed the experience. The room is neat and chic although it is smaller than expected. Very clean bathroom and nice view of Bugis/Lavender street. The staff were helpful and recommended on places to visit/how to get there, etc. Breakfast was provided but not a great selection. The location was excellent and was central to both Bugis and Lavender stations. We would definitely be back.

Room Tip: Pick room with a window, located on third floor.
  • Stayed: July 2013, travelled with friends
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Thank skippie666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded 18 March 2014

Dear Valued Guest,

Thank you for your great review! We are glad you enjoyed the convenience of our hotel's location. We appreciate your feedback as our team is continuously striving to provide the best service we possibly can!

We hope and look forward to welcoming you back to Santa Grand Hotel Bugis soon!

Regards,
Hotel Management Team

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Reviewed 12 March 2014

stayed here briefly one night. It was around $100 USD.

The good:

1. It was clean.
2. It had a balcony.
3. There is a (small) pool on the top floor.
4. Breakfast is included.

On the other hand, the room is really small. It is also a 5-10 minute walk to the MRT.

I had no complaints. Overall a decent value for Singapore, no complaints.

  • Stayed: February 2014, travelled solo
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Thank smbowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded 18 March 2014

Dear Valued Guest,

Thank you for your valuable feedback. We are pleased to know that our team provided a prompt and attentive service to you. We hope you enjoyed your stay and look forward to welcoming you back to Santa Grand!

Regards,
Hotel Management Team

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Reviewed 11 March 2014

We enjoyed everything about the hotel from the check-in to departure.We stayed 2 nights before a cruise and 2 nights after the cruise.We were able to check-in early,our luggage was looked after and every request was attended to with a smile.The hotel is in a very convenient location and is quiet with a nice pool.The room service was excellent,brekfast is very good and staff are very helpful in relation to directions to places of interest.Our special thanks to Karen ,our room maid,the breakfast staff ,general assistants and of course the front desk.The Wifi is sometimes slow but is free.Overall we could not fault the hotel or staff and have certainly recommended the hotel to other people.There are also plenty of shops and local markets close to the hotel.

Room Tip: We had a Deluxe King Room both times on Southern side close to pool and loved it
  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank davidf7316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded 18 March 2014

Dear Valued Guest,

We are extremely pleased to know that you had an enjoyable stay with us here at Santa Grand Hotel Bugis! Our team would like to thank you for your kind feedback and this will motivate us to improve our service further more!

Thank you again for sharing your experience with us. We look forward to your next visit here at Santa Grand!

Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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