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“Good location, good breakfast, good pool”

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Santa Grand Hotel Bugis
Ranked #120 of 314 Hotels in Singapore
Sofia
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good location, good breakfast, good pool”
Reviewed 15 April 2014

We spent 4 nights at the hotel.The room was big and very clean. Also was the bathroom. The breakfast was rich and tasty. There are 5 minutes walk to metro station and there is a bus stop nearby, including hop-on-hop-off turist buses. Near the hotel there are Turkish restorants that we enjoed the food. At the top of the hotel there is a small but very clean pool with nice view above the roofs of the nextdoor buildings.
I recomend the hotel for turists who need good location, good breakfast and good place to rest after long day walks in Singapore.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank irina_nikolova64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 16 April 2014
Dear irina_nikolova64,

Thank you for choosing Santa Grand Hotel Bugis! We are delighted to hear that you had a wonderful stay with us and that you enjoyed the location of our hotel as well as our breakfast! Your kind compliments will surely be shared with the rest of our team!

Thank you for your great review and we hope to welcome you back again!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (233)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Polish first
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English first
Birmingham, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 April 2014 via mobile

This is a nuce hitel which is very easy to get to. It is just up the road from the mrt and bugus street market. I would recommend this place based on the cost and location. The pool is small but very nice and it these prices I would not expect one full stop.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Carolin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 15 April 2014
Dear Carolin B,

Thank you for writing us such a great review! We here at Santa Grand Hotel Bugis are pleased to hear that you enjoyed the location of our hotel as well as the rooftop swimming pool! Yes indeed, after a long day touring hot Singapore, it is very nice to relax in the pool!

Thank you for sharing your experiences with us and we hope to have the pleasure of welcoming you back again!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Krung Thep, Thailand
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 April 2014

I've stayed in many hotels in Singapore - and feel this hotel represents good value for money. It isn't next to an MRT station, but a peaceful 5-minute walk to Bugis MRT Station. Google Maps says it's 500m away, while Lavender MRT station is 550m away. The pavements are in excellent condition, so pulling a case is easy.

The room was clean and pleasant. The decor is getting a little tired and will need refreshing in the not too distant future. The mattress was on the soft side. The room has a fridge, a kettle and a mini-safe, along with the usual things you'd expect.

The staff were very friendly and helpful - and there was always someone to help guests with luggage. We left our luggage there for 5 hours on the last day. We were also able to buy tickets for several of the highlights of Singapore - all at good prices.

The bathroom had toiletries and a good shower.

Some guests might not enjoy the mainly Asian breakfast: rice of some kind, noodles, vegetables, scambled eggs, fish/chicken, etc. There is also toast and cereal. Guests make their own drinks from a good machine. There are about 6 drinks to choose from.

The hotel has a pool.

Bugis is a pleasant, lively area - with food of many kinds available.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 14 April 2014
Dear John M,

Thank you for taking the time to write us such a great review on TripAdvisor! We are delighted to hear that our team provided you with prompt and attentive service that made your stay memorable. We are also glad that you enjoyed the location of Santa Grand Hotel Bugis and the amenities it had to offer!

Thank you again for sharing your experience with us and we look forward to hosting your stay again!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 6 Contributor
89 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 12 April 2014 via mobile

Stayed here for one night on our way home from Bangkok. The room was a twin room and was very spacious compared to other rooms I've stayed in in Singapore. There was two big windows, fridge and tv with good channels. The beds were super comfy and the room was clean. Breakfast included had some western options (eggs, baked beans) and some Chinese style options (noodles, rice) it was simple and quite filling. We went down at 9.30am which may have been peak hour for breakfast as the restaurant area was packed. Walking distance to bugis street market and bugis junction/MRT station...Would stay here again :)

Stayed April 2014
Helpful?
Thank annika81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 13 April 2014
Dear annika81,

Thank you for your wonderful 5 star review! We are delighted to hear that you enjoyed your stay with us and the amenities we provided! Our team is happy to have hosted your stay and we appreciate your feedback to help further improve our services!

Thank you for choosing Santa Grand Hotel Bugis, and we hope to have the pleasure of welcoming you back again!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 April 2014

For a budget hotel, Santa Grand was nice, the staff pleasant and helpful. The beds were comfortable enough and rooms were made up daily with fresh towels and complimentary bottled water.

On the downside, the first day of staying at the hotel, the bed was made up with mouldy sheets and on the second, the bath mat was not changed. The floor was also not vacuumed during the stay which made wearing the hotel provided indoor slippers essential. When calling to reception it took a while for staff to answer calls too, but all can be overlooked considering the great value and location of the hotel.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AllyDean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 9 April 2014
Dear AllyDean,

Thank you for choosing Santa Grand Hotel Bugis. We are pleased to hear that our team provided you with service that made your stay memorable, and that you enjoyed the location of our hotel!

We appreciate your feedback about our service and we have shared your concerns with the team for immediate attention to improve our guests' experience.

We hope to have the pleasure of welcoming you back on your next trip!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 April 2014

The reviews seem to be of a totally different hotel. We were put into a house at the back of the hotel (I think that is called "Bait and switch"). Staff were there at check-in to take the money, but no staff were there to help with luggage. Location is NOT convenient to MRT. Price was too high. Couldn't check out fast enough the next day to go to a better hotel.

Room Tip: Don't get tricked and be put into the shed at the back
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 7 April 2014
Dear Peter P,

We appreciate your feedback on your recent stay with us, and hence the opportunity for us to clarify. The building in which your room was in is a conservation building that dates back to the time when the Malay royal family’s residence once occupied in what is now called the Kampong Glam heritage precinct. This precinct represents the Malay-Arab cultural heritage preserved by the Singapore government.

The walk from Santa Grand Hotel Bugis to Bugis MRT is 700 meters and according to Google Maps, it would take an approximate 9 minutes.

Lastly, we have reviewed the approach of our service crew towards our hotel guests and shall continue to strive for better customer service and relations through guidance and re-training.

We would like to apologize for any inconvenience caused and we look forward to your continued patronage.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Singapore hotels

New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 April 2014

Good place to stay on budget, with good wifi signals and works all the time.
Pros:
Location
Rates
Rooms

Cons:
Staff service is not good as come to ask for something which not mentioned in bills, even not provide a water bottle in the afternoon time when their kitchen is closed.
No smoking inside the hotel

In all good to stay as there is nearby a supermarket for all of you supply.

Also the area is well connected with Little India, Bugis Junction and other good places in Singapore.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Ashish B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 6 April 2014
Dear Ashish B,

Thank you for your great review! We are delighted to hear that you enjoyed the location of our hotel. We appreciate your feedback about our service and we have shared your concerns with the team for immediate attention to improve our guests' experience. All Santa Grand Hotels are non smoking because of the regulation from the National Environment Agency in Singapore.

Thank you again for sharing your experiences with us and we hope to welcome you again!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Santa Grand Hotel Bugis

Property: Santa Grand Hotel Bugis
Address: No. 8 Jalan Kubor Santa Grand Hotel Bugis, Singapore 199207, Singapore
Region: Singapore > Singapore > Kampong Glam
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#77 Business Hotel in Singapore
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Santa Grand Hotel Bugis 3.5*
Number of rooms: 73
Official Description (provided by the hotel):
Santa Grand Hotel Bugis, operating since November 2009, has a swimming pool, jacuzzi, gym, cafe and business centre. Located on the fringes of the Little India District and a few hundred metres from the Malay Heritage Centre this hotel makes the most of an area rich in history. Just down the road is Bugis Street, now featuring a teeming street market and collection of roadside stalls which is a must see for leisure or shopping guest visiting Singapore. Also, conveniently nearby are an Indian temple and one of Singapore's best known Buddhist Temples. Besides sightseeing, guest can visit Sim Lim Square, which is only 10-minutes stroll away and it houses Singapore's biggest collection of IT and computer stores. Completing the attractiveness of Santa Grand Hotel Bugis is its accessibility to public transport such as taxis, buses, and Mass Rapid Transit (MRT) to various places in Singapore. ... more   less 
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Also Known As:
Santa Grand Hotel Bugis Singapore

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