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“Excellent”

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Santa Grand Hotel Bugis
Ranked #116 of 308 Hotels in Singapore
Diego Garcia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent”
Reviewed 18 May 2014

I was traveling thru Singapore back to work and this stay as short as it was turned out to be an EXCELLENT stay! I truly wished I could have stayed longer but only had a few hours before my next flight. Giving the fact of where this hotel was located and the simple but yet very nice accommodation; very clean.
I will indeed ask if I can stay there again on my next trip back thru on business.
Breakfast was on par of other hotels I have stayed in the city without the crowds. they also had an outside area to sit in which I would have but arrived to late; but it did look nice from my seat and view of it.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 19 May 2014
Dear Frank M,

Thank you for your wonderful review! Your kind compliments about Santa Grand Hotel Bugis motivates our team to work even harder to provide even better service for our guests'. We are happy to hear that you thoroughly enjoyed your stay with us!

Thank you for choosing Santa Grand Hotel Bugis! We are happy to have hosted your stay and we look forward to your next business trip in Singapore!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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993 reviews from our community

Traveller rating
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    72
    36
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (230)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
1 review
Reviewed 17 May 2014

This hotel is located between three MRT stations with 500M in distance between the three. the hotel has a superb free Internet service. It is clean and comfortable. The breakfast is very average, so if you are planning to have a good breakfast meal, forget about it. However, the place around the hotel has an excellent choices of breakfast. The staff are very friendly. The hotel do not accept currencies other than the Singaporean dollars.

Room Tip: All rooms are alike.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Hesham A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 18 May 2014
Dear Hesham,

Thank you for taking the time to write us a review on TripAdvisor! We are happy to learn that our team provided you with friendly and helpful service that made your stay a memorable one! Thank you for choosing Santa Grand Hotel Bugis!

We look forward to welcoming you back again!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 May 2014

The Santa Grand is clean, great value and staffed 24/7 with friendly and helpful staff. The bed was comfortable, clean and most welcome after arriving after midnight.
Th bathroom was clean well stocked and most welcome after 14 hours of travelling. There is a fridge which kept the drinks well chilled.
The breakfast was included and the selection was fine. They looked after my luggage between checkout and time to get a taxi to the airport and when the time arrived to leave they organised everything as well as some much grander hotels. This is a budget hotel but I do not mean ithat to be in any way unkind. I would happily stay again.

Room Tip: If you get a basement room go for an odd number, they are further from the traffic noise.
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paulestorey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 16 May 2014
Dear Paulestorey,

Thank you for writing us such a great review on TripAdvisor! I am happy to hear that our team were friendly and helpful and provided you with prompt and attentive service that made your stay a memorable one.

Thank you for choosing Santa Grand Hotel Bugis and we are excited at the opportunity to welcome you back here again!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
6 reviews
6 hotel reviews
Reviewed 13 May 2014

The room is not very big but it still ok, they have a big window in the room. The bathroom also was good enough. The breakfast quite good but they don't preapare much, we have to asking whenever the bread or the cup empty. Overall I like this hotel

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisamaulani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 13 May 2014
Dear lisamaulani,

Thank you for your great review! We are happy to hear that you had an overall memorable time staying with us. We appreciate your feedback about our service and amenities and your concerns with be shared with the rest of the team for immediate action for future guests'.

Thank you for sharing your experience with us and we hope to welcome you back again!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 May 2014

We really enjoyed our stay here. The staff were so helpful and friendly and not grasping at all. They would advise us to hail taxis instead of book them through the hotel to save money etc. which was very refreshing for a hotel establishment. The rooftop pool is very small. and the size of 1 1/2 jacuzzis. However it's always very quiet up there so quite pleasant to use. Centrally located, easy to get around Good range for breakfast and clean rooms. Not very big - but comfortable enough to get around.

Room Tip: Ask for a room away from the road if you can as it can get a bit noisy at times.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Anusha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 13 May 2014
Dear Anusha C,

Thank you for your 5 star review! Our team appreciate your feedback and it only motivates us to work even harder to provide even better service to our guests! Yes indeed, after a long hot day touring hot Singapore, it is very relaxing to enjoy our cool rooftop pool!

Thank you for choosing Santa Grand Hotel Bugis and we hope to welcome you back again!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Legnano, Italy
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 May 2014 via mobile

Ok, we blew it..chose basement rooms to save a few dollars from this expensive fha expedition, but that was too much..no window, low ceiling, neon light. Bed linens not 100 percent clean, stale mouldy smell in the room. The overall impression was of unclean, old, dusty. Breakfast inedible, common spaces limited. Staff nice and friendly though. Got a discount coupon at check out, do not think i am going to ever use it.

Stayed April 2014
Helpful?
Thank Andrea F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 11 May 2014
Dear Andrea F,

Thank you for writing us a review on TripAdvisor. Unfortunately we are disappointed that we did not meet your expectations during your stay with us. We appreciate your feedback about our services and facilities as we are continuously trying to improve. Your concerns will be shared with our team for immediate attention to better suit our future guests' needs!

Thank you for choosing Santa Grand Hotel Bugis and we hope to welcome your continued patronage.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Singapore hotels

Wollongong, Australia
Level Contributor
225 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 5 May 2014

Lovely clean rooftop pool, with pool towels provided. Fast check in, with all paperwork and breakfast vouchers ready for us on arrival. Lovely comfortable bed, and great hot shower. Good size room for Singapore standards, with fridge, Tv(with English channels), toiletries, tea n coffee making facilities, 2 free bottles of water daily. Helpful staff, good breakfast. The location is ideal being only 5 minutes walk from Lavender MRT AND 7 minutes walk from Bugis MRT station, which meant that we could get everywhere we wanted to go using the MRT system. Brilliant!!! Had a room on the 4th floor, so no traffic noise, not that there is much traffic on Singapore streets, mostly delivery trucks, buses, and taxis. Had a lovely stay, and would definitely come back.
Report this review

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laj S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 9 May 2014
Dear Laj S,

Thank you for your wonderful review! We are delighted to hear that our team were helpful and friendly and provided you with service that made your stay a memorable one! Yes indeed, Santa Grand Hotel Bugis is a short walk to two MRT stations which make public transport very accessible.

Thank you for sharing your experiences with us and we look forward to the opportunity of welcoming you back again!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Santa Grand Hotel Bugis

Property: Santa Grand Hotel Bugis
Address: No. 8 Jalan Kubor Santa Grand Hotel Bugis, Singapore 199207, Singapore
Region: Singapore > Singapore > Kampong Glam
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#28 Best Value Hotel in Singapore
#77 Business Hotel in Singapore
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Santa Grand Hotel Bugis 3.5*
Number of rooms: 73
Official Description (provided by the hotel):
Santa Grand Hotel Bugis, operating since November 2009, has a swimming pool, jacuzzi, gym, cafe and business centre. Located on the fringes of the Little India District and a few hundred metres from the Malay Heritage Centre this hotel makes the most of an area rich in history. Just down the road is Bugis Street, now featuring a teeming street market and collection of roadside stalls which is a must see for leisure or shopping guest visiting Singapore. Also, conveniently nearby are an Indian temple and one of Singapore's best known Buddhist Temples. Besides sightseeing, guest can visit Sim Lim Square, which is only 10-minutes stroll away and it houses Singapore's biggest collection of IT and computer stores. Completing the attractiveness of Santa Grand Hotel Bugis is its accessibility to public transport such as taxis, buses, and Mass Rapid Transit (MRT) to various places in Singapore. ... more   less 
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Also Known As:
Santa Grand Hotel Bugis Singapore

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