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“Not too bad for a basement room”

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Santa Grand Hotel Bugis
Ranked #117 of 306 Hotels in Singapore
Surabaya
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Not too bad for a basement room”
3 of 5 bubbles Reviewed 9 June 2014

This hotel has a good location, 7-10 min from Bugis MRT Station exit B and very close to the Kampung Glam / masjid Sultan.
Honestly, when I made a reservation for this hotel, I don't really think that I will satisfy with their room and facilities. I choose this hotel because its location and price. But, I was wrong, some of the review of this hotel was wrong too. I was staying at the basement room. The room was small but still on a normal size for a hotel room. The only problem was the room's lightening. I think they should improve the lightening. It's hard to read or put a make up in the room like that.
The hotel's staff was very friendly and I really surprised when the front office staff offered me an early check in without any additional charge. (the reservation's staff informed me that there is an additional charge if I want to have an early check in, when I sent them a confirmation email).
They also provide a simple-buffet breakfast, not too much choices, but still okay.
Overall, I like this hotel, but I will not put it on my top list of my favorite's hotel in Singapore.

For people who want to stay in the hotel with a reasonable price, good location, good facilities (breakfast included in the room charge, swimming pool,jacuzzi, free wifi), they can consider to stay here.

Room Tip: For the one who loved a room with a good lightening, avoid the basement room.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank NaRae_888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 15 June 2014
Dear NaRae_888,

Thank you for writing a review for Sana Grand Hotel Bugis on TripAdvisor. We are glad that our breakfast, staff and facilities have met with your expectations. We will take your feedback regarding the lighting in the rooms seriously. We look forward to welcoming you to Santa Grand Hotel Bugis on your future trips to Singapore.

Regards,

Hotel Management Team
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Write a Review

978 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (227)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Colombo, Sri Lanka
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 8 June 2014

We stayed in this hotel as it was a good location to the shopping centres. Arriving early we were taken by surprise as the front desk offered us a room earlier than the check in time and was very friendly especially Ravi and Judy who helped us in giving info on our queries. Although our booking did not mention free breakfast we were given the vouchers for the next morning. Breakfast was good and the room, bathroom were clean.
In my earlier visit stayed at the Santa Grand Little India -same good hospitality and I had to go to the separate restaurant for breakfast there which was not quite convenient.
All the staff on Bugis hotel were helpful except for the little shortcomings of a few in the restaurant. But overall I can say it is a good hotel with friendly and helpful staff and value for money!!!
It is true that we pay them but In our opinion, if you want a smile from anybody you need to initiate it :-)
We stayed in a room on the first floor.

Jeevani-Colombo,Srilanka

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeevani S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 15 June 2014
Dear Jeevani S,

Thank you for staying with Santa Grand Hotel again and taking your time to write us a review on TripAdvisor. It is rewarding to know that you had a good experience with us. We are glad that you enjoyed our breakfast which is very popular among many guests. We highly value good service and hygiene in our hotels and we are pleased that they have met your expectations.
We look forward to welcoming you back to Santa Grand Hotel Bugis again!

Regards,
Hotel Management Team
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Cairns, Australia
Level Contributor
109 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 8 June 2014

Great place to stay and excellent location. We had a small, but excellent room with comfortable beds and massive windows overlooking the main road. We stayed for 6 nights and found it a memorable experience. There are so many reasons to stay here: great breakfast, good dining, friendly hotel staff, clean and comfortable, close to public transport and a lot of restaurant and shopping options. It's also a very pleasant walk around the area and into the city. You can get lost and lose many hours walking through Little India (5 mins walk) and the incredible 24/7 Mustafa Centre, Haji Lane and the markets behind Bugis. My friend and I felt like 2 kids in a candy store in the Mustafa Centre, we had a lovely dinner on the rooftop and then marvelled at some of the supermarket items that we had never seen in Australia. We wanted to buy so much but thankfully realised how hard lugging it all back home would be. There is so much to do around Bugis and it is a very pretty area for architecture, some of the older, shuttered houses reminded me of New Orleans. The rooftop swimming pool was excellent, overlooking lots of trees and bird life, we even found a cheeky bird enjoying the pool. There was something about being on the rooftop and by the pool that was strangely soothing, even with the traffic noise and millions of buses only a few floors beneath. Loved the whole experience and would definitely stay again.

Room Tip: We liked looking out over the bustling main road and cemeteries.
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vivienne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 15 June 2014
Dear Vivienne H,
It is our great pleasure to receive such a thorough and positive feedback! We are pleased that you enjoyed our hotel. Indeed, Santa Grand Hotel Bugis is a strategically located near the City, MRTs and bus-stops as well as Little India's exclusive Mustafa Centre for the whole range of shopping goods under one roof. Our location is great for exploration as we are situated near unique streets that boasts a variety of restaurants, quaint shops and bars and it is definitely an experience not to be missed. We'd love to welcome you and your friend back to Santa Grand Hotel Bugis and perhaps you can buy the things that you had to resist this time!
Thank you very much and regards,
Hotel Management Team
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Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 June 2014 via mobile

My stay wasnt perfect but truly satisfying.i loved the room though i had switched rooms because of the AC.they were helpful in many ways.breakfast was quite a lavish one and realized Smuckers strawberry jam are quite addicting.im gonna come back again and recommend this to my friends.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank plj_pr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 12 June 2014
Dear plj_pr,

Thank you for your time to write a positive review for Santa Grand Hotel Bugis on TripAdvisor. We are glad that you enjoyed our rooms and breakfast. Indeed, many guests have complimented on our breakfast spread. We look forward to hosting you and your friends again.

Regards,

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gilston, Australia
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 5 June 2014

The online photos of this hotel look much better than when you arrive and see in person. The room was small (213) quite old and the bed was very uncomfortable, with paper thin pillows. The breakfast was very ordinary and could really only accommodate about 25 guests when full. We decided to check out two days early and flew to our next destination in Phuket. At the end of the day, you get what you pay for, and we won't be returning to this hotel again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shazgaz29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 7 June 2014
Dear Shazgaz29,

We are disappointed that we did not meet your expectations. Guests' comfort is our priority and we will look into improving the qualities of our rooms. Our breakfast showcases local delights and we are sorry that it was not satisfactory to you. We strive to provide a comfortable stay for all our guests and will continue to upgrade our facilities. We hope you have a wonderful holiday and look forward to welcoming you back to Santa Grand Hotels again.

Regards,

Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 June 2014 via mobile

Located in bugis street area,10 minutes walks from Bugis MRT station, lots of restaurant nearby, near hospital, 15minutes walks to mustafa center,10 minutes walks to bugis junction, swimming pool on the rooftop,nice and clean hotel although staff in the front desk not too friendly, and the breakfast was average overall it's a great value hotel

Stayed April 2014, travelled as a couple
Helpful?
Thank Finnaa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 4 June 2014
Dear Finnaa M,

Thank you for choosing Santa Grand Hotel Bugis! We are pleased to hear that you enjoyed the location of our hotel! Yes indeed, public transport as well as places of interests are just a short walking distance away from our hotel!

Thank you for sharing your experiences with us here. Your feedback will be shared with the team for immediate discussion. We hope to have the pleasure of welcoming you back again!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, India
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

Hotel is in a very good location. It is value for money. Front desk was very efficient and check in hardly took any time. surprisingly, English language was an issue, particularly with the Restaurant staff. Breakfast is continental but there is hardly any Vegetarian option. We had to struggle to have one vegetarian dish.
It is a no frills hotel. We found it clean for a good sleep after having spent a long time in Sentosa and other places.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank pravek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, 3 June 2014
Dear pravek,

Thank you for choosing Santa Grand Hotel Bugis! We are pleased to hear that you had an overall enjoyable stay with us. We thank you for your feedback regarding our breakfast selection and your concerns will be passed to the team for immediate action.

Thank you for sharing your experiences with us and we look forward to having the opportunity of welcoming you back again!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Santa Grand Hotel Bugis

Property: Santa Grand Hotel Bugis
Address: No. 8 Jalan Kubor Santa Grand Hotel Bugis, Singapore 199207, Singapore
Region: Singapore > Singapore > Kampong Glam
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#77 Business Hotel in Singapore
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Santa Grand Hotel Bugis 3.5*
Number of rooms: 73
Official Description (provided by the hotel):
Santa Grand Hotel Bugis, operating since November 2009, has a swimming pool, jacuzzi, gym, cafe and business centre. Located on the fringes of the Little India District and a few hundred metres from the Malay Heritage Centre this hotel makes the most of an area rich in history. Just down the road is Bugis Street, now featuring a teeming street market and collection of roadside stalls which is a must see for leisure or shopping guest visiting Singapore. Also, conveniently nearby are an Indian temple and one of Singapore's best known Buddhist Temples. Besides sightseeing, guest can visit Sim Lim Square, which is only 10-minutes stroll away and it houses Singapore's biggest collection of IT and computer stores. Completing the attractiveness of Santa Grand Hotel Bugis is its accessibility to public transport such as taxis, buses, and Mass Rapid Transit (MRT) to various places in Singapore. ... more   less 
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Also Known As:
Santa Grand Hotel Bugis Singapore

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